- Jun 16, 2024
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Hello everyone,
I´ve been getting random crashes for the last couple of months to black screen. Monitor losses signal, PC will not turn off nor restart but for example any audio freezes as well (a few seconds after the monitor goes black). Sometimes fans go into overdrive and start running full speed but it is in minority of crashes. It usually happens when I´m gaming but it got much worse in the past week and I also got it a couple of times when watching youtube. First thing I thought is that it may be a CPU problem because it was running hot and I noticed all the issues and back-and-forths between MoBo manafucturers and Intel when it comes to 13th and 14th gen processors. When I was running benchmarks (Cinebench, 3DMark), CPU got hot fast and started reaching 100 degrees celsius quick. However, I updated and enforced limits in bios, reapplied thermal paste and CPU temperature seems to be under control now with stable temperatures even during stress tests. Thought that may have solved my problem but it still occurs. I tried running memtest86, no errors found. However, when I tried running windows memory diagnostic, computer crashed during the test (it turned off that time), not sure if it may be a clue or completely unrelated incident. I also turned on dumps but no files are generated during the crashes. Event viewer shows Event ID 41, other than that there are only common events. Every driver is updated. I also tried to do a clean reinstall of Windows.
When I underclocked CPU in intel extreme tuning, the stability seems to be better and crashes are much less frequent which brings me back to the CPU as a possible cause. But it sometimes happens even if I do that.
Kinda running out of ideas what to do, so I´d appreciate any help. I´m attaching a log from HWInfo which I had running when the crash occurred. Maybe someone more knowledgeable than me might spot something.
CPU: Intel i9 13900KF
CPU cooler: Corsair iCUE H100i Elite LCD
Motherboard: ASUS TUF Gaming Z790-Plus WIFI D4 (DDR4)
Ram: Corsair Vengeance RGB Pro SL 32GB (2x16GB)
SSD/HDD: Seagate FireCuda 530, M.2 - 2TB
GPU: MSI Geforce RTX 4090 Ventus
PSU: Be Quiet! Straight Power 11 Platinum - 1200W
Chassis: NZXT H9 Elite
OS: Windows 11
Monitor: Alienware AW3423DWF
Every component is from March 2023
I´ve been getting random crashes for the last couple of months to black screen. Monitor losses signal, PC will not turn off nor restart but for example any audio freezes as well (a few seconds after the monitor goes black). Sometimes fans go into overdrive and start running full speed but it is in minority of crashes. It usually happens when I´m gaming but it got much worse in the past week and I also got it a couple of times when watching youtube. First thing I thought is that it may be a CPU problem because it was running hot and I noticed all the issues and back-and-forths between MoBo manafucturers and Intel when it comes to 13th and 14th gen processors. When I was running benchmarks (Cinebench, 3DMark), CPU got hot fast and started reaching 100 degrees celsius quick. However, I updated and enforced limits in bios, reapplied thermal paste and CPU temperature seems to be under control now with stable temperatures even during stress tests. Thought that may have solved my problem but it still occurs. I tried running memtest86, no errors found. However, when I tried running windows memory diagnostic, computer crashed during the test (it turned off that time), not sure if it may be a clue or completely unrelated incident. I also turned on dumps but no files are generated during the crashes. Event viewer shows Event ID 41, other than that there are only common events. Every driver is updated. I also tried to do a clean reinstall of Windows.
When I underclocked CPU in intel extreme tuning, the stability seems to be better and crashes are much less frequent which brings me back to the CPU as a possible cause. But it sometimes happens even if I do that.
Kinda running out of ideas what to do, so I´d appreciate any help. I´m attaching a log from HWInfo which I had running when the crash occurred. Maybe someone more knowledgeable than me might spot something.
CPU: Intel i9 13900KF
CPU cooler: Corsair iCUE H100i Elite LCD
Motherboard: ASUS TUF Gaming Z790-Plus WIFI D4 (DDR4)
Ram: Corsair Vengeance RGB Pro SL 32GB (2x16GB)
SSD/HDD: Seagate FireCuda 530, M.2 - 2TB
GPU: MSI Geforce RTX 4090 Ventus
PSU: Be Quiet! Straight Power 11 Platinum - 1200W
Chassis: NZXT H9 Elite
OS: Windows 11
Monitor: Alienware AW3423DWF
Every component is from March 2023
Last edited:
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