Hello. I've built a new pc no more than 2 months ago, and now getting some issues. Occasionally, once a day/few days, everything on both my computer screens will freeze, and soon after the screen will turn black. This happeons outside of games, usually when im browsing ( i can play rdr2 for several hours, then quit, and will get a freeze 30 mins browsing youtube ). Also, I have noticed that the last time it happened, my computer audio was still playing just fine, and I could even shut down pc with the keyboard.
In reliability monitor I get LiveKernelEvent 141 and LiveKernelEvent 1a1. Google did not really help in understanding what those codes are relaying to. C/windows/minidump does not exist, so there are no dump files created when the issue happens.
Specs:
i512400f, Kingston FURY Beast DDR5 16GB 5200MHz CL40 , msi z690 pro wifi, rx6700 xt,750W Seasonic FOCUS-GX-750 80, SAMSUNG SSD 870 EVO 1TB
I'm trying to pinpoint if the issue is in the mobo/psu/gpu.
What I have done:
I have done the memory test with win mem diagnostics, the Ram seems to be fine.
I have run gpu benchmarks in furmark, 3dmark, unigine heaven benchmark. All benchmarks completed without freeze/blackscreen. This is odd, as I was sure its the gpu.
I have uninstalled and reinstalled the gpu driver several times, even updated it to the most recent one on amd website.
I cant deicide if its the mobo/psu or the gpu and I have no idea how to determine. Any help would be appreciated.
P.S
In event viewer, at the time of the black screen. I have 3 events around that time. First two are warnings that display driver amdwddmg stopped responding and has successfully recovered. And the next one was an error, The program explorer.exe version 10.0.19041.1706 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel. So did the driver failure cause the windows to hang?
Edit: I checked the livekernel .dmp files. Most of them contain :
VIDEO_TDR_TIMEOUT_DETECTED (117)
The display driver failed to respond in timely fashion.
(This code can never be used for a real BugCheck.)
Arguments:
Arg1: ffffb505e0a5b040, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff80232a617a0, The pointer into responsible device driver module (e.g. owner tag).
Arg3: 0000000000000000, The secondary driver specific bucketing key.
Arg4: 0000000000000000, Optional internal context dependent data.
Debugging Details:
------------------
Unable to load image amdkmdag.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for amdkmdag.sys
In reliability monitor I get LiveKernelEvent 141 and LiveKernelEvent 1a1. Google did not really help in understanding what those codes are relaying to. C/windows/minidump does not exist, so there are no dump files created when the issue happens.
Specs:
i512400f, Kingston FURY Beast DDR5 16GB 5200MHz CL40 , msi z690 pro wifi, rx6700 xt,750W Seasonic FOCUS-GX-750 80, SAMSUNG SSD 870 EVO 1TB
I'm trying to pinpoint if the issue is in the mobo/psu/gpu.
What I have done:
I have done the memory test with win mem diagnostics, the Ram seems to be fine.
I have run gpu benchmarks in furmark, 3dmark, unigine heaven benchmark. All benchmarks completed without freeze/blackscreen. This is odd, as I was sure its the gpu.
I have uninstalled and reinstalled the gpu driver several times, even updated it to the most recent one on amd website.
I cant deicide if its the mobo/psu or the gpu and I have no idea how to determine. Any help would be appreciated.
P.S
In event viewer, at the time of the black screen. I have 3 events around that time. First two are warnings that display driver amdwddmg stopped responding and has successfully recovered. And the next one was an error, The program explorer.exe version 10.0.19041.1706 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel. So did the driver failure cause the windows to hang?
Edit: I checked the livekernel .dmp files. Most of them contain :
VIDEO_TDR_TIMEOUT_DETECTED (117)
The display driver failed to respond in timely fashion.
(This code can never be used for a real BugCheck.)
Arguments:
Arg1: ffffb505e0a5b040, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff80232a617a0, The pointer into responsible device driver module (e.g. owner tag).
Arg3: 0000000000000000, The secondary driver specific bucketing key.
Arg4: 0000000000000000, Optional internal context dependent data.
Debugging Details:
------------------
Unable to load image amdkmdag.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for amdkmdag.sys
Last edited: