- Feb 2, 2018
- 15
- 0
- 1,510
Hi all!
I have some pc problems. It simply will not shut down properly. When I shut it down Windows does its thing, but the pc is still running. What I mean is that all the "machinery" is still up and running. lights is still on and so are the AIO pump and all the fans.
At the end I have to force it by holding down the power button.
I myself believe it is is the Motherboard and here is why.
WHEN DID IT HAPPEN:
so I haven't slept that much since the problem started so all the days is just one big blob of time for me, but ill try.
I bought a new Motherboard (asus z390-f) and case which arrived Tuesday (21st) and it was pretty late when i was done building. It had no problem booting nor shutting down. The day after I know I used it, but I do not remember If it had any trouble closing down (I do not think it had problems). All I'm sure of is that I did not have time to install the drivers from the included disc until Thursday.
Thursday I installed the drivers and utilities. I am pretty sure the problem started that night.
Here is what I have tried:
- I removed the Motherboard battery for 10 minutes.
BIOS:
While doing all of this, I found a forum where others with asus motherboards had a similar/ same issue, so it seems it is a problem with Asus. (although, ive seen some cases from Dell too, but thise got fixed).
I probably did other stuff than the things I just named, but as I said time is one big blob fir me and my mind isn't working a 100% right now.
At this point nothing worked and I pretty much gave up. I contacted the retailer's support service which told me I should file a defect product case, which I did. I will probably first hear from them Tuesday. Monday if im lucky and even then there is a small change they will replace the product for me. if im extremely lucky the might just give me my money back.
I will make a video after work, showing of the problem since many would like to see and even hear the problem.
I hope someone can help me. it is extremely frustrating, since forcing my pc to shut down isn't healthy.
Link to video:
View: https://youtu.be/g-6piWdR1F0
I have some pc problems. It simply will not shut down properly. When I shut it down Windows does its thing, but the pc is still running. What I mean is that all the "machinery" is still up and running. lights is still on and so are the AIO pump and all the fans.
At the end I have to force it by holding down the power button.
I myself believe it is is the Motherboard and here is why.
WHEN DID IT HAPPEN:
so I haven't slept that much since the problem started so all the days is just one big blob of time for me, but ill try.
I bought a new Motherboard (asus z390-f) and case which arrived Tuesday (21st) and it was pretty late when i was done building. It had no problem booting nor shutting down. The day after I know I used it, but I do not remember If it had any trouble closing down (I do not think it had problems). All I'm sure of is that I did not have time to install the drivers from the included disc until Thursday.
Thursday I installed the drivers and utilities. I am pretty sure the problem started that night.
Here is what I have tried:
- letting it be (heard that a windows update sometimes can cause it to take ages to shut down) tmfirced it off after 35 minutes
- turned off fast booting under windows power settings
- used this command: shutdown /s /f /t 0
- ran troubleshooting in almost everything
- I have tried to find out if specific apps forced the pc not to shut fully down (I suspected an AsusUpdateCheck.exe)
- forced windows to make sure the apps closed down before shutting down
- formated all my drives and made a fresh install of Windows.
- first time I tried installing the drivers it was done through Asus Armoury.
- I removed the Motherboard battery for 10 minutes.
BIOS:
- tried turning off fast boot
- changed some setting from off to S5
- I Even did a bios flash update (which I know is very risky)
While doing all of this, I found a forum where others with asus motherboards had a similar/ same issue, so it seems it is a problem with Asus. (although, ive seen some cases from Dell too, but thise got fixed).
I probably did other stuff than the things I just named, but as I said time is one big blob fir me and my mind isn't working a 100% right now.
At this point nothing worked and I pretty much gave up. I contacted the retailer's support service which told me I should file a defect product case, which I did. I will probably first hear from them Tuesday. Monday if im lucky and even then there is a small change they will replace the product for me. if im extremely lucky the might just give me my money back.
I will make a video after work, showing of the problem since many would like to see and even hear the problem.
I hope someone can help me. it is extremely frustrating, since forcing my pc to shut down isn't healthy.
Link to video:
Last edited:
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