Question Persistent black screen crashes at very specific situations

[Doomofzoomx]

Hello everyone,
I have recently started playing star wars battlefront 2 and my graphics card crashes at the end of every single game, I see a black screen and my monitor receives no signals, after a restart I no longer see the amd adrenaline software when I right click on the desktop and i have to uninstall the drivers with ddu or amd cleanup and reinstall them again.
In event viewer I see this error
At the time of the crash:
the driver \driver\wudfrd failed to load for the device hid\vid_0951&pid_16a4&mi_03&col02\8&2dfa5f00&0&0001.

I tried to downgrade to older amd drivers, stop windows updates, and undervolt my gpu to no avail.
My system specs are
Ryzen 5 5600x
Saphhire nitro+ rx 5700xt
16gb 3200mhz ram
B450 mortar max
Thermaltake smart rgb 600w power supply


My system is roughly 5 years old, all parts were bought new at the time. I have had this error sometimes with other games (also in very specific conditions) for example in rdr2 when i am approaching valentine
And in kingdom come deliverance at some point at the begging of the game.
Any advice would be appreciated.

 

[Aeacus]

When you reinstall GPU drivers, do you do the full installation (alongside Radeon software) or only drivers?

Since i found another person with exact same symptoms and once they did only driver install, without Radeon software, they got their issue fixed.

To fix this, I added TdrDelay to my registry (instructions), which may or may not have helped, but what I know 100% fixed it for me was doing a 'Factory reset', 'Driver only' install of my Radeon drivers. I tried this with various versions of the Radeon drivers, and whenever I did a full install (which includes the Radeon software), I would get crashes in Elden Ring in a matter of minutes. Whenever I did a 'Driver only' install (regardless of the driver version), I haven't had a single crash.

Source: https://www.reddit.com/r/radeon/comments/trc3ov/fix_graphics_card_drivers_get_deleted_sometimes/

So, try that.

Thermaltake smart rgb 600w power supply

Low quality PSU. Best to replace it since it can also be the culprit.

Since PSU powers everything, it is the most important component inside the PC.
Hence why NEVER cheap out on PSU! Also, never buy used PSU either.

For 2nd opinion about your PSU, look it up from PSU Tier list,
link: https://docs.google.com/spreadsheet...aSpZRB6Xt6JWkc/htmlview?pli=1&gid=1973454078#

You'll find it to be Tier D.
While for new PSU, i suggest anything from Tier A, like: Seasonic Focus/Vertex/PRIME, Corsair RMx/RMi/HXi/AXi, Super Flower Leadex Gold/Platinum/Titanium.
750W unit does fine.

(My 3x PCs are also powered by Seasonic. I have PRIME 650 Titanium (Tier A+), PRIME Ultra 650 Titanium (Tier A+) and Focus PX-550 unit (Tier A). Full specs with pics in my sig.)

 

[Doomofzoomx]

When you reinstall GPU drivers, do you do the full installation (alongside Radeon software) or only drivers?

Since i found another person with exact same symptoms and once they did only driver install, without Radeon software, they got their issue fixed.


Source: https://www.reddit.com/r/radeon/comments/trc3ov/fix_graphics_card_drivers_get_deleted_sometimes/

So, try that.


Low quality PSU. Best to replace it since it can also be the culprit.

Since PSU powers everything, it is the most important component inside the PC.
Hence why NEVER cheap out on PSU! Also, never buy used PSU either.

For 2nd opinion about your PSU, look it up from PSU Tier list,
link: https://docs.google.com/spreadsheet...aSpZRB6Xt6JWkc/htmlview?pli=1&gid=1973454078#

You'll find it to be Tier D.
While for new PSU, i suggest anything from Tier A, like: Seasonic Focus/Vertex/PRIME, Corsair RMx/RMi/HXi/AXi, Super Flower Leadex Gold/Platinum/Titanium.
750W unit does fine.

(My 3x PCs are also powered by Seasonic. I have PRIME 650 Titanium (Tier A+), PRIME Ultra 650 Titanium (Tier A+) and Focus PX-550 unit (Tier A). Full specs with pics in my sig.)

Hey, thanks for the reply first of all,
I tried a driver only install for the amd software, the issue unfortunately persisted, I will buy a new power supply from amazon and see if it fixes the issue

 

[Aeacus]

I will buy a new power supply from amazon and see if it fixes the issue

Once you have a new, good quality Tier A (preferably great quality Tier A+) PSU and issue still remains, it is time to look towards GPU itself.

Now, issue could be software as well.

Things to try;
1. Open Start.

2. Search for Command Prompt (or cmd.exe), right-click the top/correct result, and select the Run as administrator option.

3. Type the following command to perform system repair and press Enter:
SFC /scannow

4. If the scan found corrupt files and repaired them, run the same command again, just in case:
(if no errors were found, skip to step #5)
SFC /scannow

5. Once no errors are found with SFC /scannow, type the following command to perform a quick check and press Enter:
DISM /Online /Cleanup-Image /CheckHealth

6. Once this is done and when corruption is detected, type in another command for in-depth scan and press Enter:
DISM /Online /Cleanup-Image /ScanHealth

7. Once this is done and there are issues with system image, type in another command for fixing it and press Enter:
DISM /Online /Cleanup-Image /RestoreHealth

8. Once the system image repair is complete, type in another command and press Enter:
SFC /scannow

9. After last once completes, final command with Enter press would be:
exit

This closes the terminal window.

Note: SFC /scannow, DISM /ScanHealth and DISM /RestoreHealth may take a long time to complete. Do not close the terminal window or do not reboot the system, when each of theses scans/fixes are taking place, even when they seemingly get stuck.


Since the game crashes, you can't test your GPU in Safe Mode (because no GPU drivers are then loaded).

But you could try benching your GPU and look if bench also crashes. E.g Unigine Superposition.
Link: https://benchmark.unigine.com/superposition

1080p Extreme preset is torture test. Afterwards and when bench didn't crash, you get a score that you can compare to same GPUs online, to see if your GPU performs as it should.

Another option is trying with 2nd, known to work GPU. Or test your GPU in 2nd system and look if games crash there as well. This helps to narrow things down.

Software wise, easiest and fastest fix is clean Win install, by formatting OS drive beforehand. This can help if issue is software since it removes all software issues, bloatware and malware too (except firmware rootkits). But if even after clean Win install the things doesn't improve, then issue is with hardware (most likely GPU itself).