[SOLVED] PSU Issue?

[jross9267]

Hi All,

I couple weeks ago I purchased an Ibuypower PC (I regret this decision now) and early this morning, around 1AM, I woke up to a strong burning smell and noticed smoke coming from the computer. I immediately unplugged everything and let the computer sit for a bit. After plugging it back in the system will not turn on - only flashed for less than a second and then turns off. I'm assuming this is a PSU issue, but wanted to get a second opinion.

Parts list:

Case	Thermaltake Level 20 MT ARGB
Processor	Intel® Core™ i7-9700KF Processor (8x 3.60GHz/12MB L3 Cache)
Processor Cooling	iBUYPOWER 240mm Addressable RGB Liquid Cooling System - Black
Memory	16GB [8GB x 2] DDR4-3200MHz ADATA XPG SPECTRIX D41 RGB
Video Card	GeForce RTX 2070 - 8GB GDDR6 (VR-Ready)
Storage	32GB+512GB Intel Optane Memory H10 M.2 NVMe SSD
Game Bundle	[Receive Game Bundle] - Get the Intel Q3 Galactic Gaming Bundle - w/ Purchase of Intel Core i7/i9 Processor
Motherboard	ASUS PRIME Z390-P (WiFi)
Power Supply	650 Watt - HIGH POWER 80 PLUS Gold
Internal Wireless Network	PCIe or On-Board Wireless Network

I did some research on this "High Power" PSU and... let's just say I couldn't find anything positive about them. Today I opened the case and found that some of the wires were completely fried... Is there a chance that my other components have been damaged because of this?

https://imgur.com/Rln13ww

View: https://imgur.com/Rln13ww

https://imgur.com/kRZpwB8

View: https://imgur.com/kRZpwB8


Thank you all in advance for the support!

 

[Rodrigodrt]

Seems likely, being 80 plus gold doesnt really spell quality, but technically it should, second, pic is a bit blurry but... kinda looks like an overheat instead of a short, that would come with a bang often, and since your PC was turned off, was it? it looks like it kept heating up thus why it smoked and melted pretty good.

now considering those cables are usually powered by a PSU pata or sata power connector, i'd say the psu is the guilty dude there, further attempts to power it up could just light up more things, but its possible to test the mobo, ram, cpu, gpu, if those are actually still alive with another psu

 

[jross9267]

Thanks for the reply. The PC was left on overnight, as I usually have it. I'm in the process of buying a better quality PSU from Seasonic. Hopefully once that is installed the rest of the hardware will operate without issue.

I've been reading that these ratings don't really mean as much as they should. I guess its all about the brand?

 

[King_V]

The 80-plus ratings (and color level associated with them) only tell you how efficient they are. That is, when they're producing power, how much/little is lost.

It says (generally) nothing whatsoever about quality. A crappy PSU could, after all, be efficient until its substandard parts burn out.

BUT - do not think it's about the brand. Some big names offer PSUs, and they're crappy. Some offer a mix of both good and bad PSUs. I don't think that even any of the best PSU makers/suppliers are without at least one problematic model.

Click on the first link in my sig: that is a MUST-read when it comes to picking a quality PSU.

 

[jross9267]

Thanks King. Posting the link for the new PSU I ordered. Was happy to read that the Seasonic FOCUS series is considered higher quality.

https://www.amazon.com/gp/product/B074NB1PBZ/ref=ppx_yo_dt_b_asin_title_o00_s00?ie=UTF8&psc=1

For now, I'm just going to let it be and see what happens when I install the new PSU.

 

[jonnyguru]

Hi All,

I couple weeks ago I purchased an Ibuypower PC (I regret this decision now) and early this morning, around 1AM, I woke up to a strong burning smell and noticed smoke coming from the computer. I immediately unplugged everything and let the computer sit for a bit. After plugging it back in the system will not turn on - only flashed for less than a second and then turns off. I'm assuming this is a PSU issue, but wanted to get a second opinion.

Parts list:

Case	Thermaltake Level 20 MT ARGB
Processor	Intel® Core™ i7-9700KF Processor (8x 3.60GHz/12MB L3 Cache)
Processor Cooling	iBUYPOWER 240mm Addressable RGB Liquid Cooling System - Black
Memory	16GB [8GB x 2] DDR4-3200MHz ADATA XPG SPECTRIX D41 RGB
Video Card	GeForce RTX 2070 - 8GB GDDR6 (VR-Ready)
Storage	32GB+512GB Intel Optane Memory H10 M.2 NVMe SSD
Game Bundle	[Receive Game Bundle] - Get the Intel Q3 Galactic Gaming Bundle - w/ Purchase of Intel Core i7/i9 Processor
Motherboard	ASUS PRIME Z390-P (WiFi)
Power Supply	650 Watt - HIGH POWER 80 PLUS Gold
Internal Wireless Network	PCIe or On-Board Wireless Network

I did some research on this "High Power" PSU and... let's just say I couldn't find anything positive about them. Today I opened the case and found that some of the wires were completely fried... Is there a chance that my other components have been damaged because of this?

https://imgur.com/Rln13ww

View: https://imgur.com/Rln13ww

https://imgur.com/kRZpwB8

View: https://imgur.com/kRZpwB8


Thank you all in advance for the support!

This is not because of the PSU.

This has NOTHING to do with the PSU.

 

[King_V]

Ok, I wouldn't go ordering a new PSU just yet.

I mean, if you definitely were, I'd save about $75 and go for the Focus Plus Gold 750W
https://pcpartpicker.com/product/64...fied-fully-modular-atx-power-supply-ssr-750fx

That said, if there's ANY problem with a PC that's a few weeks old, that should be under warranty, no? It's Ibuypower's responsibility to fix it.

Also, @jonnyguru , what's your suspicion on what's going on?

 

[jonnyguru]

Where does that cable come from/go to?

Seems that whatever it's plugged into shorted/died. That's all.

 

[Vic 40]

Looks like some Thermaltake fan hub?

 

[jonnyguru]

Looks like some Thermaltake fan hub?

RGB controller.

 

[Vic 40]

Looked at that case, seems cables that are melted are not psu cables, but fan cabling.

@ jross9267,

what if you take all parts out of the pc and breadboard? Does it start up that way?

 

[jross9267]

Thanks for the replies everyone. I spoke with Ibuypower and I was still within the 30 period so I sent it back for a full refund. I didn't really try anything else, as I didn't want to do anything to void the refund.

 

[Vic 40]

That's the smart thing to do. 👍