Question RAM only shows as VIRTUAL RAM in Windows 10 System Information

[thomcad3]

I only have 1 RAM Slot, 8 Gb built in, 8 Bb installed. My user installed RAM ONLY shows up as virtual RAM. Have reseated the DIMM. Have tried a 2nd brand name of RAM with the same specs.

Only 8 Gb shows as RAM in Task Manager, as well. (8 Gb built in + 8 Gb user installed)
CPU-Z shows all the specs and timings under SPD.

 

[stevenjemint]

Is this a PC or a laptop?

Can you claify what you mean by "8 Gb built in"?

 

[thomcad3]

Is this a PC or a laptop?

Can you claify what you mean by "8 Gb built in"?

 

[thomcad3]

Sorry I did not say, This is an ASUS AMD FX Laptop. 8 Gb of RAM is Non-removable. "built into" the system board.
There is 1 (one) slot for additional RAM. I first tried Centon (Brand) RAM, DDR4-2133. (Sames specs as Built in RAM)
I just now tried G-Skill DDR4-2133 with the same results. Windows 10 (this PC) does NOT acknowledge the User Installed RAM.

(Side-Note: ASUS Customer Support was not very helpful after several long, long, email exchanges, the problem persists.)

 

[stevenjemint]

Is the BIOS the latest version?

You can use this hand Crucial tool - https://uk.crucial.com/gbr/en/memory-info to see what memory is compatible with your laptop (even if you're not using a crucial part)

 

[SkyNetRising]

My user installed RAM ONLY shows up as virtual RAM.
CPU-Z shows all the specs and timings under SPD.

Can you show screenshots from

• Task Manager - performance/memory tab,
  CPU-Z - memory and spd tabs?

 

[thomcad3]

I have a lot's of screen shot's. How do I get them to this space? Copy and paste does not seem to be working.

 

[thomcad3]

Is the BIOS the latest version?

You can use this hand Crucial tool - https://uk.crucial.com/gbr/en/memory-info to see what memory is compatible with your laptop (even if you're not using a crucial part)

Yes, the BIOS is up-to-date. The Crucial tool is informative, but provides incorrect information about this model laptop.

 

[SkyNetRising]

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