Hello,
I have a video camera and an external hard drive, both of which I wish to connect to my laptop. I had originally tried with the external hard drive a few weeks back but after not managing to get it to work I gave up in the end! Now i have a video camera with coursework which I need to download onto the laptop but seem to be experiencing the same issues.
After connecting the device to the USB port, it appears in My Computer for a maximum of 5 seconds before disappearing. I checked in Device Manager and found it in there with a big red X next to it. After clicking the enable button the device appeared in My Computer but again it only stayed visible for 5 seconds before vanishing once again - I have the same problem with both the hard drive and video camera. I know the problem is not with the USB ports as have a keyboard and mouse attached and its not the hardware either. I have tried countless times to enable the device and restart the laptop but still no luck!
I use a company laptop as i work from home and unfortunately at the moment i do not have a personal laptop so pretty stuck at the moment! Before sending my laptop back to my company I thought I would post this on the off chance that someone could offer some assistance.
Thank you,
Alex
I have a video camera and an external hard drive, both of which I wish to connect to my laptop. I had originally tried with the external hard drive a few weeks back but after not managing to get it to work I gave up in the end! Now i have a video camera with coursework which I need to download onto the laptop but seem to be experiencing the same issues.
After connecting the device to the USB port, it appears in My Computer for a maximum of 5 seconds before disappearing. I checked in Device Manager and found it in there with a big red X next to it. After clicking the enable button the device appeared in My Computer but again it only stayed visible for 5 seconds before vanishing once again - I have the same problem with both the hard drive and video camera. I know the problem is not with the USB ports as have a keyboard and mouse attached and its not the hardware either. I have tried countless times to enable the device and restart the laptop but still no luck!
I use a company laptop as i work from home and unfortunately at the moment i do not have a personal laptop so pretty stuck at the moment! Before sending my laptop back to my company I thought I would post this on the off chance that someone could offer some assistance.
Thank you,
Alex