Question Samsung Magician won’t recognize my 970 Pro

[techflame700]

I recently installed a 970 Pro in my system and Magician keeps telling me “This drive is not supported”. I attempted to install the Samsung Nvme driver but it told me “Samsung NVM Express Device is not connected. Connect the device and try again”. It is plugged into the only M.2 slot on my motherboard. I Tried to change “Storage Boot Option Control” in the BIOS from legacy to UEFI no luck. Thanks!

SSD: Samsung 970 Pro 1 TB (Boot Drive)
Motherboard: Gigabyte Z270XP SLI
BIOS Version: F9D (Latest Version)

 

[COLGeek]

What does your system (both BIOS and Windows) recognize the SSD as (make/model)?

 

[techflame700]

What does your system (both BIOS and Windows) recognize the SSD as (make/model)?

Sorry for the late response. It says “Samsung SSD 970 1TB”

 

[COLGeek]

Sorry for the late response. It says “Samsung SSD 970 1TB”

Are you installing the latest version?

Samsung Magician Software Download | Samsung Semiconductor Global

Samsung Magician software is designed to help you manage your Samsung SSD with a simple, intuitive user interface. Download files & find supported models.

www.samsung.com

 

[techflame700]

Are you installing the latest version?

Samsung Magician Software Download | Samsung Semiconductor Global

Samsung Magician software is designed to help you manage your Samsung SSD with a simple, intuitive user interface. Download files & find supported models.

www.samsung.com

Yes, both Samsung magician and the driver are on their latest versions.

 

[COLGeek]

What version of Windows are you using? Is Windows fully up to date?

Did you install the motherboard chipset drivers (from Intel or the Windows "generic" drivers)?

 

[techflame700]

What version of Windows are you using? Is Windows fully up to date?

Did you install the motherboard chipset drivers (from Intel or the Windows "generic" drivers)?

Windows is on version 1809 and I use Windows 10 Pro. I probably have the default windows Drivers that auto installed I’m not 100% sure about that though.

 

[COLGeek]

Go here for the
Intel® Driver & Support Assistant:

https://www.intel.com/content/www/us/en/support/intel-driver-support-assistant.html

This will help you identify and install all available Intel drivers for your system.

 

[mdd1963]

Many Z270 boards have options to enable/disable M.2 slot in the BIOS, as it might override one or two SATA ports when/if enabled...

 

[techflame700]

Go here for the
Intel® Driver & Support Assistant:

https://www.intel.com/content/www/us/en/support/intel-driver-support-assistant.html

This will help you identify and install all available Intel drivers for your system.

I installed the assistant and updated my “Rapid Storage” Driver. Samsung Driver still fails to install and magician still says “Not supported”.

 

[techflame700]

Many Z270 boards have options to enable/disable M.2 slot in the BIOS, as it might override one or two SATA ports when/if enabled...

I can confirm the port is enabled because I boot from it.