[SOLVED] Simple question: Is Dell.com safe to purchase from or should I purchase from Currys?

[sciience]

I'm looking to purchase a new laptop in the UK, and I've had my eye on this model: https://deals.dell.com/en-uk/productdetail/2x5g
However after looking at some reviews online from websites such as trustpilot, evidence suggests that these websites are not safe to use? This seems to be the case for every tech company on trustpilot
https://uk.trustpilot.com/review/www.dell.com

Acer UK is rated "Great" with 4.2 / 5 on Trustpilot

Do you agree with Acer UK's TrustScore? Voice your opinion today and hear what 3,188 customers have already said.

uk.trustpilot.com

Seems wierd because these websites are the websites for the actual companies and don't seem to be scammers, does anyone have any experience successfully purchasing from these websites? Or should I just use currys/pcworld
Also, is the laptop I selected a good choice for the price range?

 

[USAFRet]

Interesting that you ask about Dell, but link Acer.
Those 42 mixed reviews don't include the tens of thousands of other people who had no issues at all.

Yes, Dell is safe to buy from.

 

[Obakasama]

Not sure which aspect you're concerned about.

The links you share suggest poor customer service rather than internet security issues.

 

[sciience]

Interesting that you ask about Dell, but link Acer.

Linked dell in there as well just as an example since loads of websites seem to have low reviews

The links you share suggest poor customer service rather than internet security issues.

I was a bit unclear, I meant whether there would be any problems if I was to purchase a product from their website, e.g. faulty laptop but can't return/problem with delivery but refusing a refund, that sort of thing

 

[PC Tailor]

Linked dell in there as well just as an example since loads of websites seem to have low reviews


I was a bit unclear, I meant whether there would be any problems if I was to purchase a product from their website, e.g. faulty laptop but can't return/problem with delivery but refusing a refund, that sort of thing

If you're buying from anywhere in the EU, by law they have to take anything faulty back within 2 years or reimburse you in some way. If it is indeed faulty. You've got no problem buying from there, laws protect you from any site.

 

[USAFRet]

Dell.com is 'safe' to buy from. Warranty is warranty is warranty.

If you were to buy from Curry's, after some point they'd refer you to Dell for warranty repair. It's the same device.
Now...if you are in a remote Pacific island country, and buy a grey market device from a 3rd party seller from Romania, shipping from Russia, shipping to Australia and then your friend brings it to you in Qatar....all bets are off.

 

[PC Tailor]

Dell.com is 'safe' to buy from. Warranty is warranty is warranty.

If you were to buy from Curry's, after some point they'd refer you to Dell for warranty repair. It's the same device.
Now...if you are in a remote Pacific island country, and buy a grey market device from a 3rd party seller from Romania, shipping from Russia, shipping to Australia and then your friend brings it to you in Qatar....all bets are off.

What's worse is we all know this does actually happen...

 

[jsmithepa]

Dell is the granddaddy of online computer purchase, what's "not safe?" and unless another party offers you a significant discount and/or white glove service, why go through a middleman?