I am experiencing a strange issue with my GoDaddy hosting setup. I have one main domain and two subdomains. Here's a summary of the problem:
over a maximum of 30 hops:
Background
- Hosting Provider: GoDaddy
- Domains: One Main Domains attached to hosting with two other domains.
- SSL Certificate: Installed using the getssl plugin from GitHub Network
- Office network with a static IP provided by ISP
Issue Description
After successfully generating and installing SSL certificates using the getssl plugin, I am unable to log in to cPanel using the correct username and password from my office network. However, I can log in successfully under the following conditions:- Using a VPN from the office network
- From my home network (same ISP)
- Using mobile data (different ISP)
Steps Taken
- Contacted GoDaddy: They confirmed that there is no issue on their end as they can log in successfully.
- Contacted ISP: During a previous occurrence, the ISP changed the IP pool, and I was able to log in after several hours. However, I also deleted the SSL certificates at that time, so I’m unsure what resolved the issue.
- SSL Certificates: Deleting the SSL certificates allows successful login, but this is not a permanent solution since SSL is essential for security.
Network Details
Ping Results to webhosting server
Code:
Pinging millan********.com [132.148.177.39] with 32 bytes of data:
Reply from 132.148.177.39: bytes=32 time=247ms TTL=45
Reply from 132.148.177.39: bytes=32 time=251ms TTL=45
Reply from 132.148.177.39: bytes=32 time=248ms TTL=45
Reply from 132.148.177.39: bytes=32 time=251ms TTL=45
Traceroute Results to webhosting server
Tracing route to millan********.com [132.148.177.39]over a maximum of 30 hops:
Code:
1 12 ms 2 ms 2 ms 192.168.100.1
2 11 ms 17 ms 30 ms 202.163.85.253
3 13 ms 19 ms 10 ms 192.168.111.201
4 11 ms 7 ms 6 ms 192.168.4.1
5 100 ms 100 ms 100 ms 192.168.69.226
6 * 100 ms 99 ms lag-121.ear1.Marseille3.Level3.net [212.133.120.77]
7 243 ms 244 ms 242 ms ae2.3604.edge3.Phoenix1.level3.net [4.69.137.142]
8 247 ms 248 ms 248 ms 4.4.123.14
9 * 268 ms 254 ms ae2.phx3-pemc0215-01.bb.gdinf.net [148.72.32.67]
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 257 ms 249 ms 248 ms 39.177.148.132.host.secureserver.net [132.148.177.39]
Additional Information
- SSL certificates appear to work fine from other networks.
- The issue seems specific to the office network and the ISP’s static IP.
- Flushing DNS cache and restarting the router did not resolve the issue.