[SOLVED] USB hard drive enclosure does not work on P8B75-M but works on a B365M-A motherboard. What's the difference, and how can I make it work on the P8 mobo

[TassaMarino]

Title says it all, why does it work on one but not the other? Windows 10 says "USB not recognized" and "Device Descriptor Request Failed". I followed a bunch of guides online that didn't work. A few guides mentioned updating the BIOS, which mine is up to date. Still, my suspicion is still the motherboard since that's the only different component (along with CPU/RAM). I feel the mobo cannot handle that drive enclosure because it's "newer" than the latest drivers. I've used the same case / setup for both motherboards. I have the latest USB drivers for the P8 as well.

Is there anything I can do to make the external hard drive enclosure work on the P8 mobo? Maybe a mod? Where could I get that? Please let me know. Thanks!

 

[USAFRet]

What drive?
What enclosure?

Have you tried other USB ports?

 

[TassaMarino]

What drive?
What enclosure?

Have you tried other USB ports?

-4x 14TB WD
-Mediasonic 4-bay
-Yes

 

[vov4ik_il]

Probably caused by either a "weak" cable or a low-power USB port. I would try using it in another port (the rear ones are usually powered directly through the board), and using the shortest and thickest cable available.

Edit: Just noticed that it is a whole usb3.0 storage bay, need to make sure it is plugged into USB 3.0 port