Question Why won't my Windows 10 PC go to sleep automatically?

CrimsonKnight98

Reputable
Apr 21, 2015
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4,510
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I have it set to go to sleep after a minute (for testing purposes) and it will not go to sleep! The monitor turns off but the computer won't turn off. I have messed with power settings and disabled the "prevent idle" setting under multimedia power options. I did a command prompt powercfg /requests with nothing coming up as preventing sleep. Finally, I did a powercfg -energy which came up with 6 errors but I do not understand what to do with the information it provided (also none of the errors told me the system was being help back from idling). Anyone know what to do?

Here's a link to the energy report that turned up 6 errors: https://drive.google.com/file/d/1WV8tZOeHP4IbLkcZmgEa9-Vly5Ky-_6M/view?usp=sharing
 

CrimsonKnight98

Reputable
Apr 21, 2015
20
0
4,510
0
Windows 10 Home 64Bit Build 17134
CPU: Intel i7 7700K
GPU: Nvidia GTX 1060 6GB
Motherboard: ASUS PRIME Z270-A
RAM: 8GB

Hibernation is disabled

I ran the troubleshooter. No issues detected.

Also, this is not a new issue. It has been going on for more than a year now but I never thought of doing anything about it until now.
 

Darkbreeze

Titan
Moderator
Try the solutions suggested here. It may or may not be relevant, but worth trying. Disabling hibernation and hybrid sleep are generally always the first go to solutions for sleep issues on windows 8.1 and 10, but there are other specific indications like power settings for individual devices in device manager that can cause similar problems as well.

 

Darkbreeze

Titan
Moderator
Ok, so let's start with the basics then.

First, I'd make sure you have the MOST recent BIOS version installed, which for your board would be version 1302 available here:


If you do not have BIOS version 1302 installed, it would be HIGHLY advisable that you do so.

Next, I would recommend updating to the latest Windows build version, since you are not on the current one.

https://www.microsoft.com/en-us/software-download/windows10

Then, make sure you have the latest Intel chipset drivers installed, which would be these, and are much newer than what is available from the motherboard product page.

https://downloadcenter.intel.com/download/28768/Intel-Chipset-Device-Software-INF-Update-Utility-?product=98089


Next, I would install ALL of these, which are motherboard specific drivers, if you do not know for certain that you have already installed these exact versions.

Realtek audio driver: https://dlcdnets.asus.com/pub/ASUS/mb/01AUDIO/Audio_6.0.1.8273_20171225.zip

Intel LAN driver: https://dlcdnets.asus.com/pub/ASUS/mb/04LAN/Intel_LAN_22.9.zip
 

jimmysmitty

Polypheme
Moderator
What power supply are you using?
And storage.

Beyond the USB errors, which may be preventing it, there is also this:

"PCI Express Active-State Power Management (ASPM) has been disabled due
to a known incompatibility with the hardware in this computer."

Thats from his log and I would asume some piece of hardware using the PCIe lanes is causing that. Might be a NVMe SSD.
 
Reactions: Rogue Leader

Saga Lout

Titan
Moderator
Have you tried turning off Hibernation? Run a Command form as Administrator and use the syntax
powercfg /hibernate off
then hit the Enter key. Restart the PC and see if it worked. It has been known to confuse Sleep settings.
 

Darkbreeze

Titan
Moderator
I don't know. Was about to get into that.

Well I did all that and I'm still unable to get my computer to sleep automatically. Any other ideas?
So, I'd try going into your device manager, open your network adapters and uncheck the wake on lan options that say "allow this device to wake the machine" blah blah blah, and then also go into the bios and disable the options for Wake On LAN. If there are any settings for your WiFi or LAN adapter in device manager in the device settings that are related to "magic packets", I'd disable those as well.
 

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