Question Windows 11 killing my Alienware?

[Gerry de Caires]

I have a 2018 Alienware Aurura R7 with the following specs:


OS Name Microsoft Windows 11 Home
Version 10.0.22631 Build 22631
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name
System Manufacturer Alienware
System Model Alienware Aurora R7
System Type x64-based PC
System SKU 0858
Processor Intel(R) Core(TM) i7-8700 CPU @ 3.20GHz, 3192 Mhz, 6 Core(s), 12 Logical Processor(s)
BIOS Version/Date Alienware 1.0.25, 9/6/2021
SMBIOS Version 3.1
Embedded Controller Version 255.255
BIOS Mode UEFI
BaseBoard Manufacturer Alienware
BaseBoard Product 0VDT73
BaseBoard Version A00
Platform Role Desktop
Secure Boot State On
PCR7 Configuration Elevation Required to View
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume3
Locale United States
Hardware Abstraction Layer Version = "10.0.22621.2506"
User Name
Time Zone SA Western Standard Time
Installed Physical Memory (RAM) 32.0 GB
Total Physical Memory 31.8 GB
Available Physical Memory 22.6 GB
Total Virtual Memory 33.8 GB
Available Virtual Memory 20.8 GB
Page File Space 2.00 GB
Page File C:\pagefile.sys
Kernel DMA Protection Off
Virtualization-based security Not enabled
Windows Defender Application Control policy Enforced
Windows Defender Application Control user mode policy Off
Device Encryption Support Elevation Required to View
Hyper-V - VM Monitor Mode Extensions Yes
Hyper-V - Second Level Address Translation Extensions Yes
Hyper-V - Virtualization Enabled in Firmware Yes
Hyper-V - Data Execution Protection Yes


In the last year it's started to struggle consistently, hanging for long periods of time and you can hear the front fan over revving. I've wiped it multiple times and it works fine for a few days then starts to slow down again. Strangely enough, this doesn't happen when I run Linux off of a USB stick and I'm wondering if it could be the hard drive that's causing the issue. I've run several health check and all have come back saying it's fine so I don't really know what to do next.

One thing that I have noticed is that the System Info Timezone doesn't match the Windows timezone. It's saying SA Western Standard Time while I'm in EST have Windows set that way manually.

Any suggestions would be welcome.

 

[Lutfij]

I've wiped it multiple times and it works fine for a few days then starts to slow down again.
Where did you source the installer for the OS? Did you install the OS in offline mode? Did you install all relevant drivers for said laptop while the laptop i isn't connected to the internet(offline mode)in an elevated command?

One thing that I have noticed is that the System Info Timezone doesn't match the Windows timezone. It's saying SA Western Standard Time while I'm in EST have Windows set that way manually.
I've had that happen to me too, I just manually select the location, then enable sync.

You can see if the prebuilt has any BIOS updates pending. Following that, open Device Manager and see if anything is flagged with a yellow exclamation mark. Try and manually reinstall chipset drivers.

 

[Bob.B]

I have a 2018 Alienware Aurura R7 with the following specs:


OS Name Microsoft Windows 11 Home
Version 10.0.22631 Build 22631
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name
System Manufacturer Alienware
System Model Alienware Aurora R7
System Type x64-based PC
System SKU 0858
Processor Intel(R) Core(TM) i7-8700 CPU @ 3.20GHz, 3192 Mhz, 6 Core(s), 12 Logical Processor(s)
BIOS Version/Date Alienware 1.0.25, 9/6/2021
SMBIOS Version 3.1
Embedded Controller Version 255.255
BIOS Mode UEFI
BaseBoard Manufacturer Alienware
BaseBoard Product 0VDT73
BaseBoard Version A00
Platform Role Desktop
Secure Boot State On
PCR7 Configuration Elevation Required to View
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume3
Locale United States
Hardware Abstraction Layer Version = "10.0.22621.2506"
User Name
Time Zone SA Western Standard Time
Installed Physical Memory (RAM) 32.0 GB
Total Physical Memory 31.8 GB
Available Physical Memory 22.6 GB
Total Virtual Memory 33.8 GB
Available Virtual Memory 20.8 GB
Page File Space 2.00 GB
Page File C:\pagefile.sys
Kernel DMA Protection Off
Virtualization-based security Not enabled
Windows Defender Application Control policy Enforced
Windows Defender Application Control user mode policy Off
Device Encryption Support Elevation Required to View
Hyper-V - VM Monitor Mode Extensions Yes
Hyper-V - Second Level Address Translation Extensions Yes
Hyper-V - Virtualization Enabled in Firmware Yes
Hyper-V - Data Execution Protection Yes


In the last year it's started to struggle consistently, hanging for long periods of time and you can hear the front fan over revving. I've wiped it multiple times and it works fine for a few days then starts to slow down again. Strangely enough, this doesn't happen when I run Linux off of a USB stick and I'm wondering if it could be the hard drive that's causing the issue. I've run several health check and all have come back saying it's fine so I don't really know what to do next.

One thing that I have noticed is that the System Info Timezone doesn't match the Windows timezone. It's saying SA Western Standard Time while I'm in EST have Windows set that way manually.

Any suggestions would be welcome.

Just so you know dell does not support w11 on that pc.

That does not mean it won't work but you may have to do some fussin.

 

[Gerry de Caires]

I have a 2018 Alienware Aurura R7 with the following specs:


OS Name Microsoft Windows 11 Home
Version 10.0.22631 Build 22631
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name
System Manufacturer Alienware
System Model Alienware Aurora R7
System Type x64-based PC
System SKU 0858
Processor Intel(R) Core(TM) i7-8700 CPU @ 3.20GHz, 3192 Mhz, 6 Core(s), 12 Logical Processor(s)
BIOS Version/Date Alienware 1.0.25, 9/6/2021
SMBIOS Version 3.1
Embedded Controller Version 255.255
BIOS Mode UEFI
BaseBoard Manufacturer Alienware
BaseBoard Product 0VDT73
BaseBoard Version A00
Platform Role Desktop
Secure Boot State On
PCR7 Configuration Elevation Required to View
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume3
Locale United States
Hardware Abstraction Layer Version = "10.0.22621.2506"
User Name
Time Zone SA Western Standard Time
Installed Physical Memory (RAM) 32.0 GB
Total Physical Memory 31.8 GB
Available Physical Memory 22.6 GB
Total Virtual Memory 33.8 GB
Available Virtual Memory 20.8 GB
Page File Space 2.00 GB
Page File C:\pagefile.sys
Kernel DMA Protection Off
Virtualization-based security Not enabled
Windows Defender Application Control policy Enforced
Windows Defender Application Control user mode policy Off
Device Encryption Support Elevation Required to View
Hyper-V - VM Monitor Mode Extensions Yes
Hyper-V - Second Level Address Translation Extensions Yes
Hyper-V - Virtualization Enabled in Firmware Yes
Hyper-V - Data Execution Protection Yes


In the last year it's started to struggle consistently, hanging for long periods of time and you can hear the front fan over revving. I've wiped it multiple times and it works fine for a few days then starts to slow down again. Strangely enough, this doesn't happen when I run Linux off of a USB stick and I'm wondering if it could be the hard drive that's causing the issue. I've run several health check and all have come back saying it's fine so I don't really know what to do next.

One thing that I have noticed is that the System Info Timezone doesn't match the Windows timezone. It's saying SA Western Standard Time while I'm in EST have Windows set that way manually.

Any suggestions would be welcome.

It's a desktop and I installed the OS from Windows at Dell doesn't support Windows 11 on this PC. I have all of the drivers up to date without errors and to be honest, it's worked fine on 11 for over a year. It would suck to have to revert to Windows 10 but I might need to try that.