Hi everyone.
I have an issue with the internet access on my windows 10 machine that I have been unble to solve for several days.
My computer recently got infected with a virus. I formatted my SSD with the OS on it and re-installed Windows 10 Home. Since doing this I have been unable to use the internet normally.
The internet issues include:
I have tried resetting the LAN and proxy settings to "automatically detect". I have tried running netsh winsock reset and reset ip. I have extensively scanned my device to remove all threats and possible remnants of the virus. I have tried tinkering in Safe mode to no effect. I have tried re-installing the programs and apps (I had to re-install them anyways after the OS re-install). I have tried turning off the firewall and checked that the apps and browsers were being allowed through the firewall. The only anti-virus program I have currently installed apart from Windows Defender is Malwarebytes.
My router is definetly working and configured correctly as there are several other pcs connected to it with no problems.
I have tried everything I can think of and find on the internet - I'm hoping someone here will know the solution.
Thanks for your time.
Julia
I have an issue with the internet access on my windows 10 machine that I have been unble to solve for several days.
My computer recently got infected with a virus. I formatted my SSD with the OS on it and re-installed Windows 10 Home. Since doing this I have been unable to use the internet normally.
The internet issues include:
- Apps that require a connection ( steam, discord, skype) don't connect properly, sometimes they work other times they hang on "connecting" or are unable to load images and messages at all.
- Chrome and Firefox do not work at all. Chrome gives errors such as " This site took too long to respond" and "The device will not accept the connection"
- Windows updates still seem to work
- Microsoft Edge works normally
I have tried resetting the LAN and proxy settings to "automatically detect". I have tried running netsh winsock reset and reset ip. I have extensively scanned my device to remove all threats and possible remnants of the virus. I have tried tinkering in Safe mode to no effect. I have tried re-installing the programs and apps (I had to re-install them anyways after the OS re-install). I have tried turning off the firewall and checked that the apps and browsers were being allowed through the firewall. The only anti-virus program I have currently installed apart from Windows Defender is Malwarebytes.
My router is definetly working and configured correctly as there are several other pcs connected to it with no problems.
I have tried everything I can think of and find on the internet - I'm hoping someone here will know the solution.
Thanks for your time.
Julia
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