I'm trying to troubleshoot a problem but am having difficulty since I cannot get a keyboard or mouse to work on the computer. It is not recognizing the wired keyboard and mouse, I've tried every USB port on the PC and the mouse port as well (with an adapter.) I have tried another keyboard and mouse, one wired and the other wireless, with no luck. When I plug anything in to the USB ports, it says: a problem occurred during hardware installation. Your device may not work properly. Neither device responds but the lights worked on the keyboard once. I've rebooted by holding down the power button but nothing has worked. All of the devices that will not respond on this PC work on another one so they are not the issue. There were no changes made to the computer, they just stopped responding.
Any ideas on how to do anything with it without being able to use a mouse or keyboard?
It is an HP Pavilion m7480n running Windows XP.
Thanks for any assistance.
Any ideas on how to do anything with it without being able to use a mouse or keyboard?
It is an HP Pavilion m7480n running Windows XP.
Thanks for any assistance.