Question Wlan adapter and USB port glitching.. What do I do?

[hosa]

Hello there;

I have two problems with my laptop that happened around the same time..
First is the Wlan adapter, It used to work for a limited amount of time until it stopped working,
and then I would restart my PC and it would work again.. But then it stopped working at all anymore.
There is a yellow exclamation mark on it in the Device Manager..
I tried reinstalling the drivers and making another Windows account and safe mode, but still doesn't work..

Secondly, one of my USB ports isn't working anymore, when i stick a device in it, Windows tells me "device not recognized"
and it also doesn't work after doing the procedures that i had tried with the Wlan..

Sadly i did not find any restore points on my PC, and I'd really hate to Refresh/Reset my PC obviously..

There are some IMPORTANT key points I need to mention, The two problems happened basically at around the same time.
At that time my PC was getting hot, Windows froze frequently, and i had gotten a BSOD..
Then I sent it to the technician and it was SO DUSTY..
unfortunately he could'nt fix the issues but we determined it isnt a hardware issue because they worked under UBUNTU.

I am now desperately looking for solutions, is there any kind of tool that can perform diagnostics or attempt to reset or fix these
components somehow?

I didn't perform a CHCKDSK because i kind of doubt it will fix the issue, but I need to hear a more expert opinion regarding that..

Thank you , I will be following this thread closely..

 

[Ralston18]

Make and model laptop?

Full system hardware specs and OS information?

What device has the yellow exclamation point?

Any error codes, warnings, or informational events in Reliability History/Monitor and Event Viewer?

Also look in Update History for any failed or problem updates.