Archived from groups: microsoft.public.windowsxp.work_remotely (
More info?)
Misty wrote:
>> -----Original Message-----
>> Misty wrote:
>>>> -----Original Message-----
>>>> Misty wrote:
>>>>> We were having no problems connecting remotely, then we
>>>>> installed Norton AntiVirus Software to our computers and
>>>>> now we can no longer connect remotely. Does anyone know
>>>>> what may have caused this and how we can fix the
>>>>> problem?
>>>>
>>>> Just to test - if you uninstall Norton on the host PC does it make
>>>> the problem go away?
>>>>
>>>> We have looked on the Support for Norton and
>>>>> Microsoft to no resolution!
>>>>
>>>> See if you can isolate the problem first. What version of Norton?
>>>> Anything show up in the event logs?
>>>>>
>>>>> Thanks
>>>>
>>>>
>>> Norton has been uninstalled and everything is back to
>>> normal with no problems connecting. We are using Norton
>>> Internet Security 2004. Nothing in the Event Logs.
>>
>> OK, NIS isn't actually the same thing as Norton Antivirus. It's a
>> firewall as well. Try reinstalling it and disabling the firewall
>> feature, then test again.
>>>
>>> Thanks
>>
>>
>> .
>> I did disable the Firewall and it still prevented me
> from connecting to the Computer to work remotely.
Hmmm. You're sure the Windows firewall is disabled too?
Can you even ping the workstation by name/IP from another box?
> I will
> try to reinstall and see what the result is. Also, thank
> you for being willing to help, and for not being rude in
> your posts to me. It is nice to know that there are
> still a few genuinely nice people in this world.
<blushes> You're very welcome. And thanks for the compliment.
> Thanks