Yamaha RX-V481 Net Radio - Please wait- RESOLVED

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ronczap

ronczap

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Jan 15, 2017
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Trying to listen to Internet Radio was working yesterday, but now it shows "Please wait" on the display. I have the latest firmware version (2.59).
Also the vTuner radio guide web page returns 404 error http://

Did Yamaha discontinue Net Radio?
 
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Same problem in Luxembourg - both my Yamaha receivers now unable to play net radio - which was one of the main reasons I bought them!

Have Yamaha made any official announcement?
 
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Same problem in Serbia. Net stations are in “loading” status. When I try to search net stations with Yamaha MusicCast app it says access error. I use TuneIn on my phone, hope it won’t be the problem to switch from vtuner
 
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Same problem in Greece and I think worldwide.
I don't care if it says in the user manual that "the service may be discontinued without notice", because I didn't got the warning when I boght it. Yamaha should be able to fix this problem with an firmware update or with vtuner ASAP, otherwise there are not worth my money.

Just found this on yamaha europe
“Dear valued Customers, Thank you for your continued interest in Yamaha products. Yamaha has found that a number of network products lost its access to internet radio stations between March 14th and 15th. Yamaha is confirming the situation. We sincerely apologise for any inconvenience.”
https://europe.yamaha.com/en/news_events/2018/Internet-radio-service-access-problem.html
Seems that this is not the first time .
 
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No news in Italy. My RX-V777 still does not work for net radio! This av-receiver has cost me a lot of money, and now one of the main functions stop working! This is not correct towards us consumers...
 
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Had contact with Yamaha Europe via Facebook. This is their answer:
Hi,

All Yamaha products get the Internet radio provider TuneIn.

So there is a change from vTuner to TuneIn.

Products from 2018 have the TuneIn already in it. So it affects the devices until 2018.

The update is coming.

Best regards
 
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Could you please place here link to your post on FB?
It would be nice if every member of Yamaha receivers community follow their and place like under your post.
 
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Sorry, it was a FB messgae, and they have now replied:

"Hi,

All Yamaha products get the Internet radio provider TuneIne.

So there is a change from vTuner to TuneIn.

Products from 2018 have the tune already in it. So it affects the devices until 2018.

The update is coming.

Best regards"

So I've asked them again - how long before the update comes?

They've clearly messed up!
 
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I have received this answer from Yamaha

Hi

all Yamaha products get the Internet radio provider TuneIn.

So there is a change from vTuner to TuneIn.

Products from 2018 have the TuneIn already in it. So it affects the devices until 2018.

The update is coming.

Best regards

Team Yamaha
 
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hi, colleagues. the same in Russia . RX-V475 . It's not working. yesterday still all was. News about TuneIn is not very happy. how will this work with the addition of the personal stream . plus favorites will not transfer to the new server, so I think.
 
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Ok thanks that make sense,just wait for the update :)
 
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I have the same issue, thought it was my network connection but tried over wireless and lan cable and issue persists

 
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It seems nobody in Yamaha cares about update cycle and customers eventually.
Someone knew that ageement wih VTuner finishes at the end of the year and we are left without our lovely network radios.

Btw. I have r-n500 and the same issue in Krakow, Poland today.

Looking forward device update ;-)
Bartek
 
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Hetzelfde met de rx-v479. Heb er nog een raspberry pi aanhangen met kodi en een paar radio addons. Probleem al een stuk minder
 
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The message I just received on my instagram account

Hi Aleksandar,

Thank you for your continued interest in Yamaha products. We have found that a part of our network products is now experiencing an unstable connection to internet radio stations. We are confirming the situation.

We sincerely apologise for any inconvenience caused.

Best
Team Yamaha
 
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i get this from Yamaha

Dear,
thank you very much for your inquiry about RX-V481D.
Yamaha has discovered that some of its network-capable products have an
unstable connection to Internet radio stations. We are currently
investigating the situation and trying to find a solution as quickly as
possible. We apologize for any inconvenience caused and thank you for your
understanding.

Best regards
Your Yamaha Customer service team
 
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Same problem in Bosnia and Herzegovina. I have Yamaha R-N301 , and no intrenet radio since yesterday.
Obviously they are making fool of us with answers like this. This is not unstable conection with some Yamaha products, as they said.
vTuner has new page and Yamaha is not listed as partner anymore, and anyone can check it on their web site.
If they don't find solution soon, many of us will aviod Yamaha products forever.
I know that doesn't mean too much for coorporation like Yamaha, but for our money we deserve better costumer support,at least.
 
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