after mouse stop working windows 10 BOSD

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N

Noxiuz

Commendable
Jul 12, 2016
38
0
1,530
the problem only happens when i am gaming after 10 seconds when the match starts the mouse is still on but not responding to my moves? after some seconds windows 10 crash saying critical process died, sometimes doesn't say what the problem is and the pc just shuts down and if i try to turn it on it wont do anything unless i turn off the psu and then turn it back on,
before writing this i was playing and the mouse didn't respond but the pc didn't BOSD or turn off because it didn't last more than 5 seconds but it was doing it for almost 1 minute then it stopped and i could play the entire match with no problem the game doesn't freeze when this is happening,
yesterday i had a BOSD but it was an error about the USB and both the mouse and the kb turned off and seconds later windows 10 bsod but i don't remember the name of the error it was usb. something
i'm trying to upload the memory.dmp in drive it wont let me

if i get better connection i will upload it but for now this is all i have

Problem Event Name: BlueScreen
Code: ef
Parameter 1: ffff90898fa6c7c0
Parameter 2: 0
Parameter 3: 0
Parameter 4: 0
OS version: 10_0_15063
Service Pack: 0_0



The computer has rebooted from a bugcheck. The bugcheck was: 0x000000ef (0xffff90898fa6c7c0, 0x0000000000000000, 0x0000000000000000, 0x0000000000000000). A dump was saved in: C:\WINDOWS\MEMORY.DMP. Report Id: 3c768869-2104-477e-b0db-caa59f1abe34.




The computer has rebooted from a bugcheck. The bugcheck was: 0x0000007a (0xffffe48724036a18, 0xffffffffc0000185, 0x00000000bcbcc860, 0xfffff80ed8419ee4). A dump was saved in: C:\WINDOWS\MEMORY.DMP. Report Id: 12d7e8b4-4833-4cbd-ae8f-c600e05e6f03.





edit


On Wed 7/26/2017 8:01:31 PM your computer crashed
crash dump file: C:\WINDOWS\Minidump\072617-64937-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x16C3F0)
Bugcheck code: 0xEF (0xFFFF90898FA6C7C0, 0x0, 0x0, 0x0)
Error: CRITICAL_PROCESS_DIED
file path: C:\WINDOWS\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that a critical system process died.
There is a possibility this problem was caused by a virus or other malware.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.




On Wed 7/26/2017 8:01:31 PM your computer crashed
crash dump file: C:\WINDOWS\memory.dmp
This was probably caused by the following module: ntdll.sys (ntdll!RtlLookupFunctionEntry+0x795)
Bugcheck code: 0xEF (0xFFFF90898FA6C7C0, 0x0, 0x0, 0x0)
Error: CRITICAL_PROCESS_DIED
Bug check description: This indicates that a critical system process died.
There is a possibility this problem was caused by a virus or other malware.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: ntdll.sys .
Google query: ntdll.sys CRITICAL_PROCESS_DIED



On Mon 7/24/2017 4:11:27 PM your computer crashed
crash dump file: C:\WINDOWS\Minidump\072417-48312-01.dmp
This was probably caused by the following module: usbccgp.sys (usbccgp+0x29EE4)
Bugcheck code: 0x7A (0xFFFFE48724036A18, 0xFFFFFFFFC0000185, 0xBCBCC860, 0xFFFFF80ED8419EE4)
Error: KERNEL_DATA_INPAGE_ERROR
file path: C:\WINDOWS\system32\drivers\usbccgp.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: USB Common Class Generic Parent Driver
Bug check description: This bug check indicates that the requested page of kernel data from the paging file could not be read into memory.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.




Conclusion
--------------------------------------------------------------------------------

4 crash dumps have been found and analyzed. A third party driver has been identified to be causing system crashes on your computer. It is strongly suggested that you check for updates for these drivers on their company websites. Click on the links below to search with Google for updates for these drivers:

ntdll.sys

If no updates for these drivers are available, try searching with Google on the names of these drivers in combination with the errors that have been reported for these drivers. Include the brand and model name of your computer as well in the query. This often yields interesting results from discussions on the web by users who have been experiencing similar problems.


Read the topic general suggestions for troubleshooting system crashes for more information.

Note that it's not always possible to state with certainty whether a reported driver is responsible for crashing your system or that the root cause is in another module. Nonetheless it's suggested you look for updates for the products that these drivers belong to and regularly visit Windows update or enable automatic updates for Windows. In case a piece of malfunctioning hardware is causing trouble, a search with Google on the bug check errors together with the model name and brand of your computer may help you investigate this further.


here is the 3 mini dump files

https://drive.google.com/open?id=0BzEc79JEfPhiQTRkaGF6QzhQNW8


 
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wow that explain the game stuttering of the game is even worse than 2 days ago with the air conditioner on, but the pc never shut down or bosd when with air conditioner on
i think the 5 seconds was when the game is loading the match
i will do a test again with the same program with a/c off and close the game before the pc turns off
 
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Don't really need to stop before the pc turns off,if correct will the file be saved so might point even more to what is the problem.
 
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Looked at the first log and saw that the +12V rail sometimes drops to 11.448V which is very low since 11.4 is the atx minimum spec it will run at so might be the cause of this. These are software readings so might be wrong,but i would look at the psu as a problem. The voltages also fluctuate alot which isn't a very good sign as well.

Can you test the pc with a multimeter? Use the yellow and black wire of a free molex connector to connect to when playing,see if it really drops that much. Or test with another psu? Maybe from a friend or local shop ...

Looked at the Witcher log and saw 11.376 at one point (row 75 ,time= 14:9:35) which is certainly not good. Same for the other log somewhere again 11.376V.
 
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playing quantum break and the pc shut down after playing for almost 10 minutes
i had to unplug it more than 5 times because it wouldnt turn on and the led of the pc turned off really fast so i let the psu unplugged for more than 15 minutes because it wouldnt turn on and i had to eat so after 15 min unplugged the pc finally turns on and here is the new file

https://drive.google.com/open?id=0BzEc79JEfPhiTVlJamNzTlRhM1E
 
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Can you? Strongly suspect that the psu isn't working well.
 
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i don't have another psu or multimeter with me to test this 🙁

at idle the psu isn't hot or warm

but the pc only turns off when when gaming and the a/c is off
if the a/c is on when gaming i don't have any problem until yesterday the game was stuttering but the pc didn't crash or turn off

i touch the psu after playing and is only warm not hot enough to burn your skin

but i do think the problem is the psu because when i bought it and installed it the same day the pc turned
off but i ignored it because it didn't do it any more
Edit
this is the only tester i have but i don't trust it but right now i don't have a multimeter

https://drive.google.com/open?id=0BzEc79JEfPhiUTV4aFM0cW9zVkU
 
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I knew PSU could have a .5 variation in ratings for the rails but I wasn't sure if the scores he was seeing were low enough, glad I asked for a 2nd opinion :)

PSU doesn't need to get hot to be the cause, if its dropping below a certain rating I expect the PC turns itself off to protect other parts. You having to unplug it 5 times to get it to turn on isn't a good sign either.

you might be best buying a new PSU as it will explain why PC just shuts off. It can also explain bsod as well as I have seen it before, its just not a common cause so I don't jump straight to blaming PSU. I been wrong about them before so I just don't go there.

I could guess that the main reason it works with AC on and not off is the temp difference... the PC doesn't have to work as hard to keep temps lower if AC is on, but that shouldn't make any difference if the PSU can supply right voltages. Since yours doesn't appear to keep right 12v charge up, that little temp difference is enough to make it shut off. With AC on its just able to do it, AC off and it reaches point of no return.
 
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If really having the Cooler Master "V" series (or VSM) and not the Corsair VS (some do make that mistake) should you have a 5 year warranty period and make use of that.

The tester you have isn't of use. When the log starts are the voltages fine,but when under load things change and voltages start to drop,that tester doesn't test under load.
 
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The pc didnt shut down because the room was cold at 69c with the a/c on and the game stutter worse than 2 days ago with a/c on 🙁
I will run the same program again with the a/c off

Edit


Sorry for the late respons but i still have some doubts about the problem that i notice now is that if i go to the bios and i just save the settings the pc doesnt restart it just shuts down and it wont turn on like i said before even if i change the settings or not and just save it to make the pc reboot it wont do the normal reboot after saving it

But if you guys are 100% sure that is the psu then
I was thinking on changing to a evga g2 550w
 
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If you have the Cooler Master VSM (the semi modular) should you just try an rma first. If you really want another psu is the EVGA a good choice,but maybe there are more and less expensive choices,that's up to you. Would do the rma anyway,can always keep the Cooler Master as back up or sell it.
 
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the warranty is void because i had to open it last year to clean it
inside there was a ball of dust and i didn't have a strong vacuum cleaner to remove it without opening the psu
so i cant rma the psu 🙁
 
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no right now i don't have anyone that can lend me a psu but i do have someone with a multimeter but he is on vacation so i have to wait a bit more 🙁
but i have been testing the pc with my brother and the pc have 2 separated accounts and my brother side he says that the pc shuts down more often than my account sometimes with my account doesn't even shutdown but i asked him if he installed something like a driver but he says no
 
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if brother had installed a driver, it would be on your side as well. what does he do on PC that is different to you?

You must need more air flow if a dust ball could even form inside PSU. I would never contemplate taking one apart as they are dangerous
 
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i don't really know because sometimes when he opens 4 tabs one tab is just a video from YT the mouse turns off and then the pc shuts down but if i do the same the pc never shuts down and when he play the pc shuts down more often than when i play, we play different games but most of the games we play are cpu intensive
i tested the same game he plays in my account at first the mouse turns off for less than a second but i looked away to a place less populated with ai and the pc never shut down and the mouse didn't turn off anymore i played for like 15 minutes because he never lasted more than 8 minutes on his account.

i downloaded windows 10 again to see if that's the problem if is not then the problem is the psu since can't test it with a multimeter for now
 
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