Hello,
I've been having this issue for about 9 months with varying frequency; sometimes it can happen multiple times a day, and sometimes I go multiple weeks without an incident. It usually happens when the PC is relatively idle, for example, when listening to music or watching a video, but also sometimes when playing games. There is no way to predict when it will happen.
It always happens more or less the same:
I stop hearing the audio and stop seeing the video play;
I can still move the mouse and open certain programs, others don't work;
and after a short while my mouse freezes up too, and I have to hard restart.
Here's what I've tried so far:
After some of these measures, it seemingly went away for a while just to appear one more after a couple weeks.
I also looked at the Event Viewer, but the only consistent thing in there is a Critical Kernel-Power Error, telling me that the PC was shut down improperly.
An interesting observation I made is that if youre fast enough to click restart normally (no hard restart), you will be able to hear the audio again for a second before it restarts, and when you cancel the restart by spamming esc, everything works again.
My specs are:
OS: Microsoft Windows 11 Pro Version: 10.0.22631
Processor: AMD Ryzen 5 3600 6-Core Processor, 3600 Mhz 6 Core(s), 12 Loigical Processor(s)
Bios Version/Date: American Megatrends International, LLC. H.C0, 14/10/2023
Motherboard: Micro-Star International B450 TOMAHAWK MAX II (MS-7C02)
GPU: NVIDIA GeForce RTX 3060
Memory 32 Gb (4 * 8 Gb G.Skill Aegis Series 3200 DDR4 Dual Channel)
If you need any further info ill be happy to provide it and thanks in advance
I've been having this issue for about 9 months with varying frequency; sometimes it can happen multiple times a day, and sometimes I go multiple weeks without an incident. It usually happens when the PC is relatively idle, for example, when listening to music or watching a video, but also sometimes when playing games. There is no way to predict when it will happen.
It always happens more or less the same:
I stop hearing the audio and stop seeing the video play;
I can still move the mouse and open certain programs, others don't work;
and after a short while my mouse freezes up too, and I have to hard restart.
Here's what I've tried so far:
- updated all drivers
- updated the BIOS
- checked my hard drives
- ran memtest
- swapped the RAM
- updated from Windows 10 to 11
- completely reset my PC
After some of these measures, it seemingly went away for a while just to appear one more after a couple weeks.
I also looked at the Event Viewer, but the only consistent thing in there is a Critical Kernel-Power Error, telling me that the PC was shut down improperly.
An interesting observation I made is that if youre fast enough to click restart normally (no hard restart), you will be able to hear the audio again for a second before it restarts, and when you cancel the restart by spamming esc, everything works again.
My specs are:
OS: Microsoft Windows 11 Pro Version: 10.0.22631
Processor: AMD Ryzen 5 3600 6-Core Processor, 3600 Mhz 6 Core(s), 12 Loigical Processor(s)
Bios Version/Date: American Megatrends International, LLC. H.C0, 14/10/2023
Motherboard: Micro-Star International B450 TOMAHAWK MAX II (MS-7C02)
GPU: NVIDIA GeForce RTX 3060
Memory 32 Gb (4 * 8 Gb G.Skill Aegis Series 3200 DDR4 Dual Channel)
If you need any further info ill be happy to provide it and thanks in advance
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