G

Guest

Guest
Archived from groups: microsoft.public.windowsxp.games (More info?)

My son wants to play 2 games Stronghold Crusaders and Empire Earth but, we
can't get them to play . When I tried to uninstall both games I get error "
the supported file could not be installed, could not find file". They do show
up in my add/remove programs and when I do a search they are there. Therefore
I want to just uninstall them and reinstall them and maybe that would work.
Can anyone tell me how to go about this?

Thanks
 
G

Guest

Guest
Archived from groups: microsoft.public.windowsxp.games (More info?)

Hi Patty,

Congratulations - Yours is the first post on my Birthday! :)

Here's how to uninstall a game when using Add-Remove programs fails:

Step A: Start your computer in Safe Mode by holding down the F8 key.

Step B: Reinstall the game to the same folder it was installed to originally,
and then try to uninstall it again using Add-Remove programs. If
that fails, delete it's folder and any save games in My Documents.

Step C: Install and Run Regcleaner and if it finds any stray registry keys for the
game, delete them: http://www.majorgeeks.com/download460.html


Cheers,
Jimmy S.

Microsoft MVP Windows XP Shell/User: http://mvp.support.microsoft.com
Additional Support Resources: My Zone.com Helpsite: http://nibblesnbits.tk
Game FAQ's: ;gms]http://support.microsoft.com/default.aspx?scid=FH;[LN];gms
My advice is donated "AS IS" without warranty; nor do I confer any rights.
_________________________________________________________


"Patty" <Patty@discussions.microsoft.com> wrote in message news:FBD123DE-D68F-4512-B24D-37F58A6D5BEC@microsoft.com...
| My son wants to play 2 games Stronghold Crusaders and Empire Earth but, we
| can't get them to play . When I tried to uninstall both games I get error "
| the supported file could not be installed, could not find file". They do show
| up in my add/remove programs and when I do a search they are there. Therefore
| I want to just uninstall them and reinstall them and maybe that would work.
| Can anyone tell me how to go about this?
|
| Thanks
 
G

Guest

Guest
Archived from groups: microsoft.public.windowsxp.games (More info?)

Happy Birthday!! Okay I followed your instructions and when I hold down the
F8 key nothing happens. Besides Isnt there another way to go about it besides
installing RegCleaner? I would prefer not to. Patty

"Jimmy S." wrote:

> Hi Patty,
>
> Congratulations - Yours is the first post on my Birthday! :)
>
> Here's how to uninstall a game when using Add-Remove programs fails:
>
> Step A: Start your computer in Safe Mode by holding down the F8 key.
>
> Step B: Reinstall the game to the same folder it was installed to originally,
> and then try to uninstall it again using Add-Remove programs. If
> that fails, delete it's folder and any save games in My Documents.
>
> Step C: Install and Run Regcleaner and if it finds any stray registry keys for the
> game, delete them: http://www.majorgeeks.com/download460.html
>
>
> Cheers,
> Jimmy S.
>
> Microsoft MVP Windows XP Shell/User: http://mvp.support.microsoft.com
> Additional Support Resources: My Zone.com Helpsite: http://nibblesnbits.tk
> Game FAQ's: ;gms]http://support.microsoft.com/default.aspx?scid=FH;[LN];gms
> My advice is donated "AS IS" without warranty; nor do I confer any rights.
> _________________________________________________________
>
>
> "Patty" <Patty@discussions.microsoft.com> wrote in message news:FBD123DE-D68F-4512-B24D-37F58A6D5BEC@microsoft.com...
> | My son wants to play 2 games Stronghold Crusaders and Empire Earth but, we
> | can't get them to play . When I tried to uninstall both games I get error "
> | the supported file could not be installed, could not find file". They do show
> | up in my add/remove programs and when I do a search they are there. Therefore
> | I want to just uninstall them and reinstall them and maybe that would work.
> | Can anyone tell me how to go about this?
> |
> | Thanks
>
>
>
 
G

Guest

Guest
Archived from groups: microsoft.public.windowsxp.games (More info?)

Hi Patty,

Thank you for the birthday wishes. :)

Well, another way to go about it without using RegCleaner would be
to restore your system to a date prior to when you installed the games.

How to use Windows XP System Restore:
http://www.microsoft.com/windowsxp/pro/using/howto/gethelp/systemrestore.asp

--
Cheers, Windows XP MVP Shell / User
Jimmy S. http://mvp.support.microsoft.com

Game FAQs: ;gms]http://support.microsoft.com/default.aspx?scid=FH;[LN];gms
Visit my Zone.com / Gaming Helpsite: http://nibblesnbits.tk or Call / Contact
MS Support at: http://support.microsoft.com/default.aspx?scid=sz;en-us;top
My advice is donated "AS IS" without warranty; nor do I confer any rights.
_________________________________________________________


"Patty" <Patty@discussions.microsoft.com> wrote in message news:1B72D791-DA77-42F6-A3C2-20A9FF011878@microsoft.com...
| Happy Birthday!! Okay I followed your instructions and when I hold down the
| F8 key nothing happens. Besides Isnt there another way to go about it besides
| installing RegCleaner? I would prefer not to. Patty
|
| "Jimmy S." wrote:
|
| > Hi Patty,
| >
| > Congratulations - Yours is the first post on my Birthday! :)
| >
| > Here's how to uninstall a game when using Add-Remove programs fails:
| >
| > Step A: Start your computer in Safe Mode by holding down the F8 key.
| >
| > Step B: Reinstall the game to the same folder it was installed to originally,
| > and then try to uninstall it again using Add-Remove programs. If
| > that fails, delete it's folder and any save games in My Documents.
| >
| > Step C: Install and Run Regcleaner and if it finds any stray registry keys for the
| > game, delete them: http://www.majorgeeks.com/download460.html
| >
| >
| > Cheers,
| > Jimmy S.
| >
| > Microsoft MVP Windows XP Shell/User: http://mvp.support.microsoft.com
| > Additional Support Resources: My Zone.com Helpsite: http://nibblesnbits.tk
| > Game FAQ's: ;gms]http://support.microsoft.com/default.aspx?scid=FH;[LN];gms
| > My advice is donated "AS IS" without warranty; nor do I confer any rights.
| > _________________________________________________________
| >
| >
| > "Patty" <Patty@discussions.microsoft.com> wrote in message news:FBD123DE-D68F-4512-B24D-37F58A6D5BEC@microsoft.com...
| > | My son wants to play 2 games Stronghold Crusaders and Empire Earth but, we
| > | can't get them to play . When I tried to uninstall both games I get error "
| > | the supported file could not be installed, could not find file". They do show
| > | up in my add/remove programs and when I do a search they are there. Therefore
| > | I want to just uninstall them and reinstall them and maybe that would work.
| > | Can anyone tell me how to go about this?
| > |
| > | Thanks
| >
| >
| >
 
G

Guest

Guest
Archived from groups: microsoft.public.windowsxp.games (More info?)

Here is a error code I got from microsoft
http://support.microsoft.com/?kbid=318485

My son has played this game before so I know my video adapters support
direct 3d so now how do I
Verify that your video adapter supports Direct 3D, and then verify that you
are using the most current drivers for your video adapter?
Thanks

"Jimmy S." wrote:

> Hi Patty,
>
> Thank you for the birthday wishes. :)
>
> Well, another way to go about it without using RegCleaner would be
> to restore your system to a date prior to when you installed the games.
>
> How to use Windows XP System Restore:
> http://www.microsoft.com/windowsxp/pro/using/howto/gethelp/systemrestore.asp
>
> --
> Cheers, Windows XP MVP Shell / User
> Jimmy S. http://mvp.support.microsoft.com
>
> Game FAQs: ;gms]http://support.microsoft.com/default.aspx?scid=FH;[LN];gms
> Visit my Zone.com / Gaming Helpsite: http://nibblesnbits.tk or Call / Contact
> MS Support at: http://support.microsoft.com/default.aspx?scid=sz;en-us;top
> My advice is donated "AS IS" without warranty; nor do I confer any rights.
> _________________________________________________________
>
>
> "Patty" <Patty@discussions.microsoft.com> wrote in message news:1B72D791-DA77-42F6-A3C2-20A9FF011878@microsoft.com...
> | Happy Birthday!! Okay I followed your instructions and when I hold down the
> | F8 key nothing happens. Besides Isnt there another way to go about it besides
> | installing RegCleaner? I would prefer not to. Patty
> |
> | "Jimmy S." wrote:
> |
> | > Hi Patty,
> | >
> | > Congratulations - Yours is the first post on my Birthday! :)
> | >
> | > Here's how to uninstall a game when using Add-Remove programs fails:
> | >
> | > Step A: Start your computer in Safe Mode by holding down the F8 key.
> | >
> | > Step B: Reinstall the game to the same folder it was installed to originally,
> | > and then try to uninstall it again using Add-Remove programs. If
> | > that fails, delete it's folder and any save games in My Documents.
> | >
> | > Step C: Install and Run Regcleaner and if it finds any stray registry keys for the
> | > game, delete them: http://www.majorgeeks.com/download460.html
> | >
> | >
> | > Cheers,
> | > Jimmy S.
> | >
> | > Microsoft MVP Windows XP Shell/User: http://mvp.support.microsoft.com
> | > Additional Support Resources: My Zone.com Helpsite: http://nibblesnbits.tk
> | > Game FAQ's: ;gms]http://support.microsoft.com/default.aspx?scid=FH;[LN];gms
> | > My advice is donated "AS IS" without warranty; nor do I confer any rights.
> | > _________________________________________________________
> | >
> | >
> | > "Patty" <Patty@discussions.microsoft.com> wrote in message news:FBD123DE-D68F-4512-B24D-37F58A6D5BEC@microsoft.com...
> | > | My son wants to play 2 games Stronghold Crusaders and Empire Earth but, we
> | > | can't get them to play . When I tried to uninstall both games I get error "
> | > | the supported file could not be installed, could not find file". They do show
> | > | up in my add/remove programs and when I do a search they are there. Therefore
> | > | I want to just uninstall them and reinstall them and maybe that would work.
> | > | Can anyone tell me how to go about this?
> | > |
> | > | Thanks
> | >
> | >
> | >
>
>
>
 
G

Guest

Guest
Archived from groups: microsoft.public.windowsxp.games (More info?)

Hi Patty,

I see you're putting the reinstallation of the games on the shelf for now..
Good. :) Have you tried the resolution suggested in that article?

--
Cheers, Windows XP MVP Shell / User
Jimmy S. http://mvp.support.microsoft.com

Visit my MSN Zone.com and Gaming Help Site: http://mvps.org/nibblesnbits
MS Games Help and Support Center: http://support.microsoft.com/?pr=gms
My advice is donated "AS IS" without warranty; nor do I confer any rights.
_________________________________________________________

"Patty" <Patty@discussions.microsoft.com> wrote in message news:627D8258-C157-4FC8-8BC1-C23E7848DA2C@microsoft.com...
| Here is a error code I got from microsoft
| http://support.microsoft.com/?kbid=318485
|
| My son has played this game before so I know my video adapters support
| direct 3d so now how do I
| Verify that your video adapter supports Direct 3D, and then verify that you
| are using the most current drivers for your video adapter?
| Thanks
|
| "Jimmy S." wrote:
|
| > Hi Patty,
| >
| > Thank you for the birthday wishes. :)
| >
| > Well, another way to go about it without using RegCleaner would be
| > to restore your system to a date prior to when you installed the games.
| >
| > How to use Windows XP System Restore:
| > http://www.microsoft.com/windowsxp/pro/using/howto/gethelp/systemrestore.asp
| >
| > --
| > Cheers, Windows XP MVP Shell / User
| > Jimmy S. http://mvp.support.microsoft.com
| >
| > Game FAQs: ;gms]http://support.microsoft.com/default.aspx?scid=FH;[LN];gms
| > Visit my Zone.com / Gaming Helpsite: http://nibblesnbits.tk or Call / Contact
| > MS Support at: http://support.microsoft.com/default.aspx?scid=sz;en-us;top
| > My advice is donated "AS IS" without warranty; nor do I confer any rights.
| > _________________________________________________________
| >
| >
| > "Patty" <Patty@discussions.microsoft.com> wrote in message news:1B72D791-DA77-42F6-A3C2-20A9FF011878@microsoft.com...
| > | Happy Birthday!! Okay I followed your instructions and when I hold down the
| > | F8 key nothing happens. Besides Isnt there another way to go about it besides
| > | installing RegCleaner? I would prefer not to. Patty
| > |
| > | "Jimmy S." wrote:
| > |
| > | > Hi Patty,
| > | >
| > | > Congratulations - Yours is the first post on my Birthday! :)
| > | >
| > | > Here's how to uninstall a game when using Add-Remove programs fails:
| > | >
| > | > Step A: Start your computer in Safe Mode by holding down the F8 key.
| > | >
| > | > Step B: Reinstall the game to the same folder it was installed to originally,
| > | > and then try to uninstall it again using Add-Remove programs. If
| > | > that fails, delete it's folder and any save games in My Documents.
| > | >
| > | > Step C: Install and Run Regcleaner and if it finds any stray registry keys for the
| > | > game, delete them: http://www.majorgeeks.com/download460.html
| > | >
| > | >
| > | > Cheers,
| > | > Jimmy S.
| > | >
| > | > Microsoft MVP Windows XP Shell/User: http://mvp.support.microsoft.com
| > | > Additional Support Resources: My Zone.com Helpsite: http://nibblesnbits.tk
| > | > Game FAQ's: ;gms]http://support.microsoft.com/default.aspx?scid=FH;[LN];gms
| > | > My advice is donated "AS IS" without warranty; nor do I confer any rights.
| > | > _________________________________________________________
| > | >
| > | >
| > | > "Patty" <Patty@discussions.microsoft.com> wrote in message news:FBD123DE-D68F-4512-B24D-37F58A6D5BEC@microsoft.com...
| > | > | My son wants to play 2 games Stronghold Crusaders and Empire Earth but, we
| > | > | can't get them to play . When I tried to uninstall both games I get error "
| > | > | the supported file could not be installed, could not find file". They do show
| > | > | up in my add/remove programs and when I do a search they are there. Therefore
| > | > | I want to just uninstall them and reinstall them and maybe that would work.
| > | > | Can anyone tell me how to go about this?
| > | > |
| > | > | Thanks
| > | >
| > | >
| > | >
| >
| >
| >
 
G

Guest

Guest
Archived from groups: microsoft.public.windowsxp.games (More info?)

Ya I think once I get these uninstalled they are gone......Yes I have tried
to resolve the issues they suggested and no such luck. Patty

"Jimmy S." wrote:

> Hi Patty,
>
> I see you're putting the reinstallation of the games on the shelf for now..
> Good. :) Have you tried the resolution suggested in that article?
>
> --
> Cheers, Windows XP MVP Shell / User
> Jimmy S. http://mvp.support.microsoft.com
>
> Visit my MSN Zone.com and Gaming Help Site: http://mvps.org/nibblesnbits
> MS Games Help and Support Center: http://support.microsoft.com/?pr=gms
> My advice is donated "AS IS" without warranty; nor do I confer any rights.
> _________________________________________________________
>
> "Patty" <Patty@discussions.microsoft.com> wrote in message news:627D8258-C157-4FC8-8BC1-C23E7848DA2C@microsoft.com...
> | Here is a error code I got from microsoft
> | http://support.microsoft.com/?kbid=318485
> |
> | My son has played this game before so I know my video adapters support
> | direct 3d so now how do I
> | Verify that your video adapter supports Direct 3D, and then verify that you
> | are using the most current drivers for your video adapter?
> | Thanks
> |
> | "Jimmy S." wrote:
> |
> | > Hi Patty,
> | >
> | > Thank you for the birthday wishes. :)
> | >
> | > Well, another way to go about it without using RegCleaner would be
> | > to restore your system to a date prior to when you installed the games.
> | >
> | > How to use Windows XP System Restore:
> | > http://www.microsoft.com/windowsxp/pro/using/howto/gethelp/systemrestore.asp
> | >
> | > --
> | > Cheers, Windows XP MVP Shell / User
> | > Jimmy S. http://mvp.support.microsoft.com
> | >
> | > Game FAQs: ;gms]http://support.microsoft.com/default.aspx?scid=FH;[LN];gms
> | > Visit my Zone.com / Gaming Helpsite: http://nibblesnbits.tk or Call / Contact
> | > MS Support at: http://support.microsoft.com/default.aspx?scid=sz;en-us;top
> | > My advice is donated "AS IS" without warranty; nor do I confer any rights.
> | > _________________________________________________________
> | >
> | >
> | > "Patty" <Patty@discussions.microsoft.com> wrote in message news:1B72D791-DA77-42F6-A3C2-20A9FF011878@microsoft.com...
> | > | Happy Birthday!! Okay I followed your instructions and when I hold down the
> | > | F8 key nothing happens. Besides Isnt there another way to go about it besides
> | > | installing RegCleaner? I would prefer not to. Patty
> | > |
> | > | "Jimmy S." wrote:
> | > |
> | > | > Hi Patty,
> | > | >
> | > | > Congratulations - Yours is the first post on my Birthday! :)
> | > | >
> | > | > Here's how to uninstall a game when using Add-Remove programs fails:
> | > | >
> | > | > Step A: Start your computer in Safe Mode by holding down the F8 key.
> | > | >
> | > | > Step B: Reinstall the game to the same folder it was installed to originally,
> | > | > and then try to uninstall it again using Add-Remove programs. If
> | > | > that fails, delete it's folder and any save games in My Documents.
> | > | >
> | > | > Step C: Install and Run Regcleaner and if it finds any stray registry keys for the
> | > | > game, delete them: http://www.majorgeeks.com/download460.html
> | > | >
> | > | >
> | > | > Cheers,
> | > | > Jimmy S.
> | > | >
> | > | > Microsoft MVP Windows XP Shell/User: http://mvp.support.microsoft.com
> | > | > Additional Support Resources: My Zone.com Helpsite: http://nibblesnbits.tk
> | > | > Game FAQ's: ;gms]http://support.microsoft.com/default.aspx?scid=FH;[LN];gms
> | > | > My advice is donated "AS IS" without warranty; nor do I confer any rights.
> | > | > _________________________________________________________
> | > | >
> | > | >
> | > | > "Patty" <Patty@discussions.microsoft.com> wrote in message news:FBD123DE-D68F-4512-B24D-37F58A6D5BEC@microsoft.com...
> | > | > | My son wants to play 2 games Stronghold Crusaders and Empire Earth but, we
> | > | > | can't get them to play . When I tried to uninstall both games I get error "
> | > | > | the supported file could not be installed, could not find file". They do show
> | > | > | up in my add/remove programs and when I do a search they are there. Therefore
> | > | > | I want to just uninstall them and reinstall them and maybe that would work.
> | > | > | Can anyone tell me how to go about this?
> | > | > |
> | > | > | Thanks
> | > | >
> | > | >
> | > | >
> | >
> | >
> | >
>
>
>
 
G

Guest

Guest
Archived from groups: microsoft.public.windowsxp.games (More info?)

Try use F5 to start in safe mode instead, that works for me, maybe because
its a different version or language of windows installed.

"Patty" wrote:

> My son wants to play 2 games Stronghold Crusaders and Empire Earth but, we
> can't get them to play . When I tried to uninstall both games I get error "
> the supported file could not be installed, could not find file". They do show
> up in my add/remove programs and when I do a search they are there. Therefore
> I want to just uninstall them and reinstall them and maybe that would work.
> Can anyone tell me how to go about this?
>
> Thanks
 

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