Question Computer can detect my external hard drive but it wouldn't open

stan10

Honorable
May 23, 2013
43
0
10,530
I have attached a short video / gif of my computer detecting my external hard drive (lettered G) but when I click on the external hard drive, it refuses to open, the screen just remains blank or frozen and the cursor just keeps rolling until I pull the external hard drive out of the port. I would appreciate any suggestions you guys might have.

Video below, I hosted the video on imgur

 

madartzgraphics

Reputable
Jun 29, 2019
282
26
4,790
I have attached a short video / gif of my computer detecting my external hard drive (lettered G) but when I click on the external hard drive, it refuses to open, the screen just remains blank or frozen and the cursor just keeps rolling until I pull the external hard drive out of the port. I would appreciate any suggestions you guys might have.

Video below, I hosted the video on imgur


Can you check the driver and update it to latest or revert to older version if updated.

Device Manager > Disk Drives > Your External Drive > Right Click / Update Driver