[SOLVED] Dell Optiplex 3020 Shutting down

[GioSs]

I have a Dell Optiplex 3020 and this problem began months ago. The specs are a new GTX 1650 LP, new 8gb of DDR3 ram, and new SSD and the rest are stock dell parts. When I get into a game it looks perfectly fine and normal nothings wrong but suddenly it goes through the shutting down process. Yes, it says shutting down and it shuts down. After this occurs it reboots again and again. The fans spin the stop and again. The temperatures seem normal and it can't be the new things that I put in so I'm confused. To add I've also tested pulling out the power button cable and turning it on manually and it runs fine. Is that the problem? Can anyone help me? I would dearly appreciate it.

 

[GioSs]

I have a Dell Optiplex 3020 and it keeps shutting down. The specs are a new GTX 1650 LP, new 8gb of DDR3 ram, and new SSD and the rest are stock dell parts. When I get into a game it looks perfectly fine and normal nothings wrong but suddenly it goes through the shutting down process. Yes, it says shutting down and it shuts down. After this occurs it reboots again and again. The fans spin the stop and again. The temperatures seem normal and it can't be the new things that I put in so I'm confused. To add I've also tested pulling out the power button cable and turning it on manually and it runs fine. Is that the problem? Can anyone help me? I would dearly appreciate it.

 

[COLGeek]

What is the wattage of your PSU?

 

[GioSs]

What is the wattage of your PSU?

240 watts

 

[COLGeek]

240 watts

This is likely to root of your problem. The PSU is underpowered and failing under load (like when gaming).

Nvidia recommends a 300w PSU:

NVIDIA GeForce GTX 16 Series Graphics Card

Get 1.4X Power Efficiency Over Previous Generation for a Faster, Cooler, Quieter Gaming Experience.

www.nvidia.com

Are you overclocking your GPU?

 

[GioSs]

This is likely to root of your problem. The PSU is underpowered and failing under load (like when gaming).

Are you sure? When I take the power button cable off I could play for the whole day. I don't know if I should replace it.

 

[COLGeek]

Are you sure? When I take the power button cable off I could play for the whole day. I don't know if I should replace it.

Unless the power button itself is partially staying "pressed" it should not make a difference regarding the other symptoms.

When you removed the power button, did you also leave the case open while the system was operating?

 

[GioSs]

Unless the power button itself is partially staying "pressed" it should not make a difference regarding the other symptoms.

When you removed the power button, did you also leave the case open while the system was operating?

No I didn't

 

[COLGeek]

So, reconnecting the power button recreates the original problem?

 

[GioSs]

Yes.

 

[King_V]

Am I correct in assuming this is the Small Form Factor version?

Also, am I correct in assuming that this video card does NOT have a PCIe connection?

I'm given to understand that some small form factor systems don't offer the full 75W for the PCIe x16 slot - but I don't know if the OptiPlex 3020 is one of them that does that.

 

[COLGeek]

That is one odd problem. Seems you narrowed down the issue yourself. Replace the power button.

https://www.amazon.com/Dell-YPX0C-Optiplex-Power-Button/dp/B00M22Y59Q

 

[GioSs]

Am I correct in assuming this is the Small Form Factor version?

Also, am I correct in assuming that this video card does NOT have a PCIe connection?

I'm given to understand that some small form factor systems don't offer the full 75W for the PCIe x16 slot - but I don't know if the OptiPlex 3020 is one of them that does that.

I may have said the wrong model it maybe is the 3010 I'm not sure but Im pretty sure it does have a PCIe.

That is one odd problem. Seems you narrowed down the issue yourself. Replace the power button.

https://www.amazon.com/Dell-YPX0C-Optiplex-Power-Button/dp/B00M22Y59Q

I wanted to be sure I'll go ahead and buy it if it doesn't fix my problem I'll look into replacing my power supply thanks.

 

[King_V]

Wait, disregard what I said - I missed the part where you said bypassing the power button caused it to work properly.

If that's the case, then yeah, the power switch is the issue.