Does HP recommend you NOT use a surge protector with their..

[Guest]

Archived from groups: comp.sys.hp.hardware (More info?)

We have a small office with several HP color and monochrome laser printers.
Previously each printer was protected by a single purpose high-quality surge
protector. Recently our local printer service person was in our office and
observed the situation with the surge protectors and stated "Hewlett Packard
recommends that you don't use surge protectors with their devices, they'd
prefer that they're plugged directly into the wall."

I tried to call an HP representative to ask about this, but their system
just isn't set up to handle simple queries of this type. Can anyone here
give me a definitive answer? Personally, I think the service guy was just
trying to drum up some additional business. We are in an area that has
frequent power outages and where frequent electrical storms occur.

 

[craigm]

Archived from groups: comp.sys.hp.hardware (More info?)

"Colon Terminus" <Colon_Terminus@hotmail.com> wrote in message
news:bEAbd.1168455$yk.194966@news.easynews.com...
>
> We have a small office with several HP color and monochrome laser
printers.
> Previously each printer was protected by a single purpose high-quality
surge
> protector. Recently our local printer service person was in our office and
> observed the situation with the surge protectors and stated "Hewlett
Packard
> recommends that you don't use surge protectors with their devices, they'd
> prefer that they're plugged directly into the wall."
>
> I tried to call an HP representative to ask about this, but their system
> just isn't set up to handle simple queries of this type. Can anyone here
> give me a definitive answer? Personally, I think the service guy was just
> trying to drum up some additional business. We are in an area that has
> frequent power outages and where frequent electrical storms occur.
>
>

Did you look on the HP site?

http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID=bpl07351

http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID=bpl70156

http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID=bpl12578

craigm

 

[Guest]

Archived from groups: comp.sys.hp.hardware (More info?)

On Thu, 14 Oct 2004 19:41:59 GMT, Colon Terminus wrote:

>
>We have a small office with several HP color and monochrome laser printers.
>Previously each printer was protected by a single purpose high-quality surge
>protector. Recently our local printer service person was in our office and
>observed the situation with the surge protectors and stated "Hewlett Packard
>recommends that you don't use surge protectors with their devices, they'd
>prefer that they're plugged directly into the wall."
>
>I tried to call an HP representative to ask about this, but their system
>just isn't set up to handle simple queries of this type. Can anyone here
>give me a definitive answer? Personally, I think the service guy was just
>trying to drum up some additional business. We are in an area that has
>frequent power outages and where frequent electrical storms occur.
>
>


It is strongly recommended that laser printers not be put on a UPS. The
heating
lamp will drain the power from a UPS very fast.

Might this repair person have thought your surge protector was a UPS?

Aidan Grey

 

[Guest]

Archived from groups: comp.sys.hp.hardware (More info?)

I don't think the issue is surge protectors in particular but power
strips of any kind. The reason would be that most of them are switched
and some people like to put all their equipment on a power strip so
that they can switch them off all at once with the switch on the power
strip.

Ink jet printers want to be powered continuously (not necessarily
turned on). I believe it is so that the internal controller, which
stays alive when the printer is turned off, can manage various time
related functions without the benefit of a battery backed up real time
clock. For example, elapsed time since last head cleaning is one of
those functions.

Dick Ballard
ballardr@att.net


On Thu, 14 Oct 2004 19:41:59 GMT, "Colon Terminus"
<Colon_Terminus@hotmail.com> wrote:

>
>We have a small office with several HP color and monochrome laser printers.
>Previously each printer was protected by a single purpose high-quality surge
>protector. Recently our local printer service person was in our office and
>observed the situation with the surge protectors and stated "Hewlett Packard
>recommends that you don't use surge protectors with their devices, they'd
>prefer that they're plugged directly into the wall."
>
>I tried to call an HP representative to ask about this, but their system
>just isn't set up to handle simple queries of this type. Can anyone here
>give me a definitive answer? Personally, I think the service guy was just
>trying to drum up some additional business. We are in an area that has
>frequent power outages and where frequent electrical storms occur.
>

 

[Guest]

Archived from groups: comp.sys.hp.hardware (More info?)

"craigm" <none@domain.invalid> wrote in message
news:10mtu9ef3tgfn10@corp.supernews.com...
>
> "Colon Terminus" <Colon_Terminus@hotmail.com> wrote in message
> news:bEAbd.1168455$yk.194966@news.easynews.com...
> >
> > We have a small office with several HP color and monochrome laser
> printers.
> > Previously each printer was protected by a single purpose high-quality
> surge
> > protector. Recently our local printer service person was in our office
and
> > observed the situation with the surge protectors and stated "Hewlett
> Packard
> > recommends that you don't use surge protectors with their devices,
they'd
> > prefer that they're plugged directly into the wall."
> >
> > I tried to call an HP representative to ask about this, but their system
> > just isn't set up to handle simple queries of this type. Can anyone here
> > give me a definitive answer? Personally, I think the service guy was
just
> > trying to drum up some additional business. We are in an area that has
> > frequent power outages and where frequent electrical storms occur.
> >
> >
>
> Did you look on the HP site?
>
>
http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID=bpl07
351
>
>
http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID=bpl70
156
>
>
http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?objectID=bpl12
578
>
> craigm
>
>

Thanks for your response, it answered all my questions.
Yes, I did spend a cuppla hours on their site. I can't imagine how I missed
seeing the "Search" box, but I did.

 

[Guest]

Archived from groups: comp.sys.hp.hardware (More info?)

"Aidan Grey" <apgrey@nospam.con> wrote in message
news:ncterlbqlffrlbapn.i5lksl1.pminews@news.execulink.com...
> On Thu, 14 Oct 2004 19:41:59 GMT, Colon Terminus wrote:
>
> >
> >We have a small office with several HP color and monochrome laser
printers.
> >Previously each printer was protected by a single purpose high-quality
surge
> >protector. Recently our local printer service person was in our office
and
> >observed the situation with the surge protectors and stated "Hewlett
Packard
> >recommends that you don't use surge protectors with their devices, they'd
> >prefer that they're plugged directly into the wall."
> >
> >I tried to call an HP representative to ask about this, but their system
> >just isn't set up to handle simple queries of this type. Can anyone here
> >give me a definitive answer? Personally, I think the service guy was just
> >trying to drum up some additional business. We are in an area that has
> >frequent power outages and where frequent electrical storms occur.
> >
> >
>
>
> It is strongly recommended that laser printers not be put on a UPS. The
> heating
> lamp will drain the power from a UPS very fast.
>
> Might this repair person have thought your surge protector was a UPS?
>
> Aidan Grey
>
>
Thanks for your response.

No, he couldn't possibly have mistaken the surge protector (a cube about 1.5
x 2 x 2 inches) for a UPS that'd support an HP Laserjet 9000dtn.

>

 

[Guest]

Archived from groups: comp.sys.hp.hardware (More info?)

I agree completely with what you've said.

The surge protectors I'm talking about are unswitched, single purpose units.
We used meters to measure the current draw of each of the individual
printers and purchased high quality surge suppressors to match the needs of
the printers. The printer is the only thing plugged into the suppressor.

The printers in question are:
1 9000dn with envelope feeder
1 4600dtn
1 4200dtn with envelope feeder
2 4000dn

As you can see a couple of the units are fairly high dollar items. We felt
that protection was necessary, especially considering the poor quality power
delivered by our rural electric company coupled with the likelyhood of
pretty violent thunderstorms ten months out of the year.

"Dick Ballard" <ballardr@att.net> wrote in message
news:9qnum05233kdnl9u5nl5t17pjrg9p8569j@4ax.com...
> I don't think the issue is surge protectors in particular but power
> strips of any kind. The reason would be that most of them are switched
> and some people like to put all their equipment on a power strip so
> that they can switch them off all at once with the switch on the power
> strip.
>
> Ink jet printers want to be powered continuously (not necessarily
> turned on). I believe it is so that the internal controller, which
> stays alive when the printer is turned off, can manage various time
> related functions without the benefit of a battery backed up real time
> clock. For example, elapsed time since last head cleaning is one of
> those functions.
>
> Dick Ballard
> ballardr@att.net
>
>
> On Thu, 14 Oct 2004 19:41:59 GMT, "Colon Terminus"
> <Colon_Terminus@hotmail.com> wrote:
>
> >
> >We have a small office with several HP color and monochrome laser
printers.
> >Previously each printer was protected by a single purpose high-quality
surge
> >protector. Recently our local printer service person was in our office
and
> >observed the situation with the surge protectors and stated "Hewlett
Packard
> >recommends that you don't use surge protectors with their devices, they'd
> >prefer that they're plugged directly into the wall."
> >
> >I tried to call an HP representative to ask about this, but their system
> >just isn't set up to handle simple queries of this type. Can anyone here
> >give me a definitive answer? Personally, I think the service guy was just
> >trying to drum up some additional business. We are in an area that has
> >frequent power outages and where frequent electrical storms occur.
> >
>

 

[Guest]

Archived from groups: comp.sys.hp.hardware (More info?)

Define "high quality" surge suppressors and tell us what
they do. Do you assume that protectors and protection are
same? Please quote the numerical specs that say that
protector protects from surges created by lightning storms.

Colon Terminus wrote:
> I agree completely with what you've said.
>
> The surge protectors I'm talking about are unswitched, single
> purpose units. We used meters to measure the current draw of
> each of the individual printers and purchased high quality
> surge suppressors to match the needs of the printers. The
> printer is the only thing plugged into the suppressor.
>
> The printers in question are:
> 1 9000dn with envelope feeder
> 1 4600dtn
> 1 4200dtn with envelope feeder
> 2 4000dn
>
> As you can see a couple of the units are fairly high dollar items.
> We felt that protection was necessary, especially considering the
> poor quality power delivered by our rural electric company
> coupled with the likelyhood of pretty violent thunderstorms ten
> months out of the year.

 

[Guest]

Archived from groups: comp.sys.hp.hardware (More info?)

Here 'ya go:
http://www.brickwall.com/

"w_tom" <w_tom1@hotmail.com> wrote in message
news:41700A2E.211EFD44@hotmail.com...
> Define "high quality" surge suppressors and tell us what
> they do. Do you assume that protectors and protection are
> same? Please quote the numerical specs that say that
> protector protects from surges created by lightning storms.
>
> Colon Terminus wrote:
> > I agree completely with what you've said.
> >
> > The surge protectors I'm talking about are unswitched, single
> > purpose units. We used meters to measure the current draw of
> > each of the individual printers and purchased high quality
> > surge suppressors to match the needs of the printers. The
> > printer is the only thing plugged into the suppressor.
> >
> > The printers in question are:
> > 1 9000dn with envelope feeder
> > 1 4600dtn
> > 1 4200dtn with envelope feeder
> > 2 4000dn
> >
> > As you can see a couple of the units are fairly high dollar items.
> > We felt that protection was necessary, especially considering the
> > poor quality power delivered by our rural electric company
> > coupled with the likelyhood of pretty violent thunderstorms ten
> > months out of the year.

 

[rtriggs]

FYI, I had an issue using the scanner on my HP Officejet. The online chat tech DID tell me not to use a surge protector with HP printers because they can affect the amount of power the printer gets. Sounded strange to me, but all I know is the printer gave me a "Scanner failure" notice before and now it works. Go figure.

 

[Dark Lord of Tech]

This topic has been closed by SR-71 Blackbird