Error 1402

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DavidR

Distinguished
Feb 21, 2001
11
0
18,510
Archived from groups: microsoft.public.windowsxp.general (More info?)

While re-installing applications from the CD containing "Windows XP
Dell-Installed Applications", "Dell Support 2.1 Rev A03" I get this error;

Error 1402:Could not open key:
HKEY_LOCAL_MACHINE\Software\Dell\Support\2.0\Modules.
Verify that you have sufficient access to that key, or contact your support
personnel.

Well, I am able to open the key and see;
Value Name = TS
Value Data = 1111111A

I can change the "A" to a "B" and do not get an error, so I gues I have
sufficient access, right?

Am running XP Pro SP2 and all updates are current.
BTW, I tried to install this earlier today and the installer informed me I
had to FIRST install .Net framework, so I did, then ran the install and got
this error message.

Any suggestions? I searched MS and Dell KB's and find no specific help, just
very general things that either don't relate to XP, or not to the specific
problem.

TIA
--
DavidR
 
G

Guest

Guest
Archived from groups: microsoft.public.windowsxp.general (More info?)

Hi,

Right click the key and select permissions, it is in here that you will have
to make sure that your account has sufficient privileges.

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP
http://mvp.support.microsoft.com/
Associate Expert - WindowsXP Expert Zone
www.microsoft.com/windowsxp/expertzone
Windows help - www.rickrogers.org

"DavidR" <DavidR@discussions.microsoft.com> wrote in message
news:6120785F-5509-4379-86CB-580D923AF27D@microsoft.com...
> While re-installing applications from the CD containing "Windows XP
> Dell-Installed Applications", "Dell Support 2.1 Rev A03" I get this error;
>
> Error 1402:Could not open key:
> HKEY_LOCAL_MACHINE\Software\Dell\Support\2.0\Modules.
> Verify that you have sufficient access to that key, or contact your
> support
> personnel.
>
> Well, I am able to open the key and see;
> Value Name = TS
> Value Data = 1111111A
>
> I can change the "A" to a "B" and do not get an error, so I gues I have
> sufficient access, right?
>
> Am running XP Pro SP2 and all updates are current.
> BTW, I tried to install this earlier today and the installer informed me I
> had to FIRST install .Net framework, so I did, then ran the install and
> got
> this error message.
>
> Any suggestions? I searched MS and Dell KB's and find no specific help,
> just
> very general things that either don't relate to XP, or not to the specific
> problem.
>
> TIA
> --
> DavidR
 
D

DavidR

Distinguished
Feb 21, 2001
11
0
18,510
Archived from groups: microsoft.public.windowsxp.general (More info?)

Rick,

in applying the permissions I began by taking ownership away from
'administrator' in the 'modules' key. That alon did not work, so I moved to
the 'dell' key and came down the chain applying full permissions to myself on
each key. I did not do each one at a time and test it so I am not sure which
key was the right one, however, I did succeed in the install as a result of
the change in ownership and permissions.

The information I had not gleaned from other posts that spoke of
permissions, was the secret you revealed to me.

I had right-clicked on the strings and data an values, these reveal nothing
aobut permissions. I did not realize until your post that I had to
right-click on the keys themselves. Thanks you very much for your help.

On a scale of 1 to 10, your reply rates an...uhhh..15!

Thanks again,

DavidR

--
DavidR


"Rick "Nutcase" Rogers" wrote:

> Hi,
>
> Right click the key and select permissions, it is in here that you will have
> to make sure that your account has sufficient privileges.
>
> --
> Best of Luck,
>
> Rick Rogers, aka "Nutcase" - Microsoft MVP
> http://mvp.support.microsoft.com/
> Associate Expert - WindowsXP Expert Zone
> www.microsoft.com/windowsxp/expertzone
> Windows help - www.rickrogers.org
>
> "DavidR" <DavidR@discussions.microsoft.com> wrote in message
> news:6120785F-5509-4379-86CB-580D923AF27D@microsoft.com...
> > While re-installing applications from the CD containing "Windows XP
> > Dell-Installed Applications", "Dell Support 2.1 Rev A03" I get this error;
> >
> > Error 1402:Could not open key:
> > HKEY_LOCAL_MACHINE\Software\Dell\Support\2.0\Modules.
> > Verify that you have sufficient access to that key, or contact your
> > support
> > personnel.
> >
> > Well, I am able to open the key and see;
> > Value Name = TS
> > Value Data = 1111111A
> >
> > I can change the "A" to a "B" and do not get an error, so I gues I have
> > sufficient access, right?
> >
> > Am running XP Pro SP2 and all updates are current.
> > BTW, I tried to install this earlier today and the installer informed me I
> > had to FIRST install .Net framework, so I did, then ran the install and
> > got
> > this error message.
> >
> > Any suggestions? I searched MS and Dell KB's and find no specific help,
> > just
> > very general things that either don't relate to XP, or not to the specific
> > problem.
> >
> > TIA
> > --
> > DavidR
>
>
>
 
G

Guest

Guest
Archived from groups: microsoft.public.windowsxp.general (More info?)

You're most welcome, David.

--
Best of Luck,

Rick Rogers, aka "Nutcase" - Microsoft MVP
http://mvp.support.microsoft.com/
Associate Expert - WindowsXP Expert Zone
www.microsoft.com/windowsxp/expertzone
Windows help - www.rickrogers.org

"DavidR" <DavidR@discussions.microsoft.com> wrote in message
news:F992880B-6CAD-4075-80FC-71FF1CCAC0C4@microsoft.com...
> Rick,
>
> in applying the permissions I began by taking ownership away from
> 'administrator' in the 'modules' key. That alon did not work, so I moved
> to
> the 'dell' key and came down the chain applying full permissions to myself
> on
> each key. I did not do each one at a time and test it so I am not sure
> which
> key was the right one, however, I did succeed in the install as a result
> of
> the change in ownership and permissions.
>
> The information I had not gleaned from other posts that spoke of
> permissions, was the secret you revealed to me.
>
> I had right-clicked on the strings and data an values, these reveal
> nothing
> aobut permissions. I did not realize until your post that I had to
> right-click on the keys themselves. Thanks you very much for your help.
>
> On a scale of 1 to 10, your reply rates an...uhhh..15!
>
> Thanks again,
>
> DavidR
>
> --
> DavidR
>
>
> "Rick "Nutcase" Rogers" wrote:
>
>> Hi,
>>
>> Right click the key and select permissions, it is in here that you will
>> have
>> to make sure that your account has sufficient privileges.
>>
>> --
>> Best of Luck,
>>
>> Rick Rogers, aka "Nutcase" - Microsoft MVP
>> http://mvp.support.microsoft.com/
>> Associate Expert - WindowsXP Expert Zone
>> www.microsoft.com/windowsxp/expertzone
>> Windows help - www.rickrogers.org
>>
>> "DavidR" <DavidR@discussions.microsoft.com> wrote in message
>> news:6120785F-5509-4379-86CB-580D923AF27D@microsoft.com...
>> > While re-installing applications from the CD containing "Windows XP
>> > Dell-Installed Applications", "Dell Support 2.1 Rev A03" I get this
>> > error;
>> >
>> > Error 1402:Could not open key:
>> > HKEY_LOCAL_MACHINE\Software\Dell\Support\2.0\Modules.
>> > Verify that you have sufficient access to that key, or contact your
>> > support
>> > personnel.
>> >
>> > Well, I am able to open the key and see;
>> > Value Name = TS
>> > Value Data = 1111111A
>> >
>> > I can change the "A" to a "B" and do not get an error, so I gues I have
>> > sufficient access, right?
>> >
>> > Am running XP Pro SP2 and all updates are current.
>> > BTW, I tried to install this earlier today and the installer informed
>> > me I
>> > had to FIRST install .Net framework, so I did, then ran the install and
>> > got
>> > this error message.
>> >
>> > Any suggestions? I searched MS and Dell KB's and find no specific help,
>> > just
>> > very general things that either don't relate to XP, or not to the
>> > specific
>> > problem.
>> >
>> > TIA
>> > --
>> > DavidR
>>
>>
>>
 
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