Question Getting an Elgato HD60 to pass a 1080p 240hz signal through

[cjmcdonald0411]

So in my current setup I have a desktop and a laptop, I decided to purchase an Elgato HD60 capture card to hopefully get into streaming, but upon setting it up I've come across an issue with the high refresh rate Alienware monitor I use with said desktop. When moving the cursor about on the desktop its straight away fine without flaw, moving at 240hz, but if i open up any window or program and drag it around it appears to be at 60hz, and when I start a game (and run it at fullscreen or windowed) the game runs at 60hz. My best guess is that it is something to do with display drivers or my 1070's drivers as its only apparent issue is happening in 3D applications. I was wondering if anyone had an idea on a fix or has ran into the same or similar issue as myself.

Thanks!

-Calen

 

[Lutfij]

Might want to start by posting your full system's specs. List them like so:
CPU:
Motherboard:
Ram:
SSD/HDD:
GPU:
PSU:
Chassis:
OS:
Monitor:

Include the version for your OS. Check back with the version of the BIOS for your motherboard. Include the age of your PSU as well. Which version of Nvidia's drivers are you on?

 

[cjmcdonald0411]

CPU: Ryzen 5 2600

Motherboard: Asus ROG STRIX B-450F

Ram: A1: G-Skill Ripjaws 4 Series (4gb) A2: G-Skill Ripjaws V Series (4gb) B1: G-Skill Ripjaws 4 Series (4gb) B2: G-Skill Ripjaws V Series (4gb)

SSD/HDD: Kingston A400 240GB + Seagate Barracuda 2TB

GPU: EVGA GTX 1070 Superclocked

PSU: EVGA SuperNOVA G3 750W (1.75 years old, lightly used, and shut down when not used)

Chassis: Cooler Master MasterBox Lite 5

OS: Windows 10 Home (v: 1809 build: 17763.678)

NVIDIA Driver: 417.35

BIOS Version: 1201

Monitor: Alienware AW2518HF 240hz (Freesync model)

Capture Card: Elgato HD60

Streaming PC: 2017 Razer Blade 14 (7700HQ + 1060)