Question HP ENVY 4500 Prints Purply-Mauve Toned Test Patterns with No Text

[michaelm101]

I'm here because the HP Smart App has really been a Dumb App.

Printer color and black ink levels are fine. Communication with PC is fine.
HOWEVER, it does not print properly.
Test print sheet reveals only purply/mauve colors in the rectangular shapes. Text "imprint" is faintly seen, but no actual ink on paper. Alignment sheet also in purply ink. Solid shapes appear "striped."
Tried to update the firmware, but the app won't allow; printer listed, but I can not click the box, and the "update" button is greyed/inactive.

Thanks as always, for your help!

 

[Ralston18]

Are you using original HP cartridges?

 

[michaelm101]

The black is HP, the color appears to be another brand.
I just pulled out the color and have tried to print with black only inserted, but I get a message saying no ink...