Hey! So in September 6th of last year I got my ROG STRIX 4090 non-OC. I couldn't use it right away as I needed my power supply to arrive, but when I did get it the 4090 worked wonderfully. I believe I first started using the 4090 in October, and from October to January 2nd (afaik that is when issues started) things had been fine. Running the 4090 at 4K through DLDSR to a 1440p monitor. (apologies for how wordy things will get, also "tonight" is as of typing. I typed this on the 16th of January)
I didn't play much GPU intensive games for a while (got into Terraria for a while, etc) but as of December I did play [Popular drop from Flying Cartoon Bus game] since the new season launched, especially the Lego mode for hours on end a couple days. All experiences from then and earlier had no issues. I picked the Lego mode up again December 28th, where the next 3 or so days seemed fine until I noticed a single dark line appearing and going away almost instantly. Just long enough for the eye to catch it. Unfortunately these earliest moments I never captured since for whatever reason my Instant Replay through Geforce Experience was off, but later on I did have it on and did capture it happening a couple times. The single line that would appear seemed to happen after playing the game for 30-60 minutes but that is just my memory of it.
The screenshots I got from the recordings are here (white bars are just censoring identifiable game account info, dark lines are part of the issues happening):
Lego Mode, thin line above the rocks (January 5th):
Battle Royale, thick line on the right side of the screen (January 9th):
Honestly after what happened on January 9th, I have kind of stopped using my PC as it's frankly became a source of dread knowing these issues have been happening (plus the fact I couldn't even make a post a week ago due to it being considered "spam-like" leading to me not having any external opinions). I did learn on the 9th after the second screenshot from recordings, that apparently my GPU drivers had crashed on the 2nd and 4th of January while I was asleep. I did experience another GPU driver crash on the 7th while I was scrolling a web browser, but I knew that already so it wasn't a discovery I made like I did on the 9th for the 2 earlier driver crashes. I can say that from the 7th to the 15th I didn't experience crashes on the drivers... but I also barely touched my computer at all because even being in the room made me worry about what is happening and massively spike my anxiety and stress levels.
Now onto tonight (as of originally typing, aka Jan 16th), after almost a week of not playing games on my PC:
Since early January, I would load up Portal RTX only for it to have odd intense frame spikes repeatedly even on the main menu (I originally played Portal RTX back in October without any frame spikes or frametime issues). This was made more odd because the Portal Prelude RTX didn't seem to experience this issue really.
For a while I have had my 5800X3D PBO set to -30 on all cores to lower temps, but to experiment tonight I turned my PBO on CPU back to all 0's.
After opening Portal RTX I still had the issues, but I tested manually turning off Frame Gen to see if it would do anything. After reloading the game with Frame Gen off, my Rivatuner shows that the Frametime spikes and sudden FPS spikes went away. I even turned Frame Gen on again to test and it seemed the frametime and fps spike issues didn't come back.
Knowing that after 30-60 minutes of playing [Popular drop from Flying Cartoon Bus game] I would see a random line appear and go very quickly and that Portal RTX is also GPU intensive, I decided to loosely time myself playing Portal, (I started the timer late).
Everything was perfectly fine for a while, until about 40-50 minutes in where I noticed instead of a pretty much perfectly flat frametime chart it was consistently doing small up downs very quickly and boom! The game suddenly explodes into multi-colour triangles of colours etc before crashing.
I decided to check Event Viewer again this time and it shows the nvlddmkm recovered warning and 2 "Event ID 0" errors saying:
"\Device\Video3
Error occurred on GPUID: a00"
I am honestly at a loss of what to do, as I feel like I will likely have to RMA this GPU... but I have no alternative GPU to use as my GTX 980 actually died very shortly before getting this 4090. Since the 5800X3D doesn't integrated graphics on top of my lack of backup GPU... RMAing it would mean I literally have no computer for a while, and I have read some horror stories about Asus and RMAs that I had wish I read up on before choosing their GPU. I only rushed to get the ROG STRIX non-OC 4090 because it was available local and on sale prior to the non-OCs discontinuation, as I would have likely went with a Gigabyte 4090 since my 980 with them worked well and lasted me years if it wasn't for the sale and it being local instead of shipping. I do also want to mention that I did attempt to use DDU in Safe Mode and reinstalled drivers, but the issues mentioned above with the lines still persisted as far as I remember. It's harder to remember after a week of not really touching this computer.
I just really want extra opinions on this to know for sure what to do next, as I will have to plan what I do according to that. While deep inside I know it's likely a faulty 4090 that needs to be RMA'd, I have heavy denial that wants to receive others opinions first as I couldn't find a single thing online like what I have been experiencing after many hours of searching. One thing I do worry about is that I think the heat sink has a very minor dent that was there from manufacturing that makes me worry they will try and say that is "Customer Damage" and try to charge something based on others experiences they have posted about Asus... anyways I apologize for how wordy all of this is, but I do hope someone can look through all this along with screenshots and share their opinions.
I didn't play much GPU intensive games for a while (got into Terraria for a while, etc) but as of December I did play [Popular drop from Flying Cartoon Bus game] since the new season launched, especially the Lego mode for hours on end a couple days. All experiences from then and earlier had no issues. I picked the Lego mode up again December 28th, where the next 3 or so days seemed fine until I noticed a single dark line appearing and going away almost instantly. Just long enough for the eye to catch it. Unfortunately these earliest moments I never captured since for whatever reason my Instant Replay through Geforce Experience was off, but later on I did have it on and did capture it happening a couple times. The single line that would appear seemed to happen after playing the game for 30-60 minutes but that is just my memory of it.
The screenshots I got from the recordings are here (white bars are just censoring identifiable game account info, dark lines are part of the issues happening):
Lego Mode, thin line above the rocks (January 5th):
Battle Royale, thick line on the right side of the screen (January 9th):
Honestly after what happened on January 9th, I have kind of stopped using my PC as it's frankly became a source of dread knowing these issues have been happening (plus the fact I couldn't even make a post a week ago due to it being considered "spam-like" leading to me not having any external opinions). I did learn on the 9th after the second screenshot from recordings, that apparently my GPU drivers had crashed on the 2nd and 4th of January while I was asleep. I did experience another GPU driver crash on the 7th while I was scrolling a web browser, but I knew that already so it wasn't a discovery I made like I did on the 9th for the 2 earlier driver crashes. I can say that from the 7th to the 15th I didn't experience crashes on the drivers... but I also barely touched my computer at all because even being in the room made me worry about what is happening and massively spike my anxiety and stress levels.
Now onto tonight (as of originally typing, aka Jan 16th), after almost a week of not playing games on my PC:
Since early January, I would load up Portal RTX only for it to have odd intense frame spikes repeatedly even on the main menu (I originally played Portal RTX back in October without any frame spikes or frametime issues). This was made more odd because the Portal Prelude RTX didn't seem to experience this issue really.
For a while I have had my 5800X3D PBO set to -30 on all cores to lower temps, but to experiment tonight I turned my PBO on CPU back to all 0's.
After opening Portal RTX I still had the issues, but I tested manually turning off Frame Gen to see if it would do anything. After reloading the game with Frame Gen off, my Rivatuner shows that the Frametime spikes and sudden FPS spikes went away. I even turned Frame Gen on again to test and it seemed the frametime and fps spike issues didn't come back.
Knowing that after 30-60 minutes of playing [Popular drop from Flying Cartoon Bus game] I would see a random line appear and go very quickly and that Portal RTX is also GPU intensive, I decided to loosely time myself playing Portal, (I started the timer late).
Everything was perfectly fine for a while, until about 40-50 minutes in where I noticed instead of a pretty much perfectly flat frametime chart it was consistently doing small up downs very quickly and boom! The game suddenly explodes into multi-colour triangles of colours etc before crashing.
I decided to check Event Viewer again this time and it shows the nvlddmkm recovered warning and 2 "Event ID 0" errors saying:
"\Device\Video3
Error occurred on GPUID: a00"
I am honestly at a loss of what to do, as I feel like I will likely have to RMA this GPU... but I have no alternative GPU to use as my GTX 980 actually died very shortly before getting this 4090. Since the 5800X3D doesn't integrated graphics on top of my lack of backup GPU... RMAing it would mean I literally have no computer for a while, and I have read some horror stories about Asus and RMAs that I had wish I read up on before choosing their GPU. I only rushed to get the ROG STRIX non-OC 4090 because it was available local and on sale prior to the non-OCs discontinuation, as I would have likely went with a Gigabyte 4090 since my 980 with them worked well and lasted me years if it wasn't for the sale and it being local instead of shipping. I do also want to mention that I did attempt to use DDU in Safe Mode and reinstalled drivers, but the issues mentioned above with the lines still persisted as far as I remember. It's harder to remember after a week of not really touching this computer.
I just really want extra opinions on this to know for sure what to do next, as I will have to plan what I do according to that. While deep inside I know it's likely a faulty 4090 that needs to be RMA'd, I have heavy denial that wants to receive others opinions first as I couldn't find a single thing online like what I have been experiencing after many hours of searching. One thing I do worry about is that I think the heat sink has a very minor dent that was there from manufacturing that makes me worry they will try and say that is "Customer Damage" and try to charge something based on others experiences they have posted about Asus... anyways I apologize for how wordy all of this is, but I do hope someone can look through all this along with screenshots and share their opinions.
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