Question "Keyboard or mouse disconnected.... "

[Alexoferith]

Hi, I wonder if anyone can help me. As title, I have been playing Yakuza Kiwami 2 for a few weeks now and I am currently doing the 2nd playthrough, trying to get all the achievements. Everything was fine until after last night. I closed off the game and then Steam after a long session. Then I noticed that there is an icon indicating a request for a reboot. Clicking it explained that an update for Win 11 ver 24H2 had just been installed, requiring a reboot to finalise the patch. I duly obliged. When the process was completed, rebooted again. Logged in and everything seemed to be fine. I switched the PC off and went to bed.
Then today when I tried to continued my achievement hunting, I started up the game, select Continue. A few seconds after I was into the game, a big black box with the message saying something like "Keyboard or mouse was disconnected. Please reconnect and continue....". I thought that was weird becaue I can press a key on my keyboard and the message box disappeared. And when I moved my mouse, it worked fine. To cut a long story short, the message kept on coming up a minute or so after. Sometime longer, sometime shorter. The longest was a few minutes. The shortest was a few second after getting rid of the message.
I proceeded to change to another keyboard which by the way, are all wired keyboard, plugging into the USB port of my laptop. My mouse is a wireless one, connected via 2.4 GHz to a dongle inserted into the 2nd USB port of my laptop. Here is the general spec of my laptop:

ASUS ROG Strix G513RS
Ryzen 9 6900HX with Radeon Graphic (the AMD graphics is disabled in Device Manager)
NVidia RTX 3080 laptop GPU
16 Gb RAM
1 TB NVMe SSD
ASUS 27" 160Hz (as external monitor) connected via USB C to the laptop
Win 11 Pro 64bit version 24H2

As I have mentioned earlier, the system has been working without a hitch as far as the game is concerned for more than two weeks. And this message came up after the latest Window update. Unfortunately, I have disabled the recovery point services due to space as I have a lot of games, large games I mean installed.
So far, I have changed keyboard, changing USB hub (as the laptop has only 2 X USB 3 and 2 X USB C with one of them dedicated for connecting to external monitor). The message still appears. I have also tried disabling the Microsoft device association root enumerator in Device Manager as suggested by one of the post found on Reddit (it worked for him) but it didn't solve the problem. I would be most grateful if anyone can help. Many many thanks in advance.

 

[helpstar]

Update the chipset and eventually usb drivers
eventually update the BIOS of the laptop

check the steam game data

 

[Misgar]

A long shot but you could try disabling Power Management for all USB Root Hubs in Device Manager. Windows might be powering down the USB port(s) to save power when you stop using the keyboard or mouse for a few minutes.

Some USB devices don't recover gracefully after losing power. I've only encountered this on external drives and card readers, but it might apply to your keybooard/mouse.

 

[Alexoferith]

Update the chipset and eventually usb drivers
eventually update the BIOS of the laptop

check the steam game data

Thankyou very much for your response. I have already done an integrity check on the local game files and no error found on the game. Using the ASUS software, it came back saying that my drivers are up to date. 🙁

 

[helpstar]

don't use the tool, goto the asus homepage and manually download the latest driver for win 10

you can try updating drivers via windows update as well