Question Microsoft default apps can't update/not working need help

[jakeruns37]

So me and a friend of mine have recently bought the same new gaming desktop and it all was going great until I wanted to download something from the Microsoft store. Since launch, I've gotten this error being unable to download anything even after clicking "skip for now". I went to check my friend's PC and it was completely fine so it's just my PC having the issue. Later on, I felt like trying some other Microsoft apps and turned out to have the same problem. I've searched on the internet for solutions but I only find unrelated issues so that leaves me to asking for help. I have updated every windows update except for the preview. Any help is appreciated.

https://imgur.com/a/Kv1yaax

 

[rgd1101]

reset the store

 

[jakeruns37]

reset the store

I have tried that but the problem still persists unfortunately.

 

[rgd1101]

what version of windows? it is legit?

 

[jakeruns37]

what version of windows? it is legit?

It is windows 11 and it is legit, I bought this PC from Costco.

These are the updates I've done:

2023-11 Update for Windows 11 Version 23H2 for x64-based Systems (KB5033204)

2024-02 Update for Windows 11 Version 23H2 for x64-based Systems (KB5036212)

2024-06 Cumulative Update for Windows 11 Version 23H2 for x64-based Systems (KB5039212)

2023-11 Update for Windows 11 Version 23H2 for x64-based Systems (KB4023057)

2024-05 Cumulative Update for .NET Framework 3.5 and 4.8.1 for Windows 11, version 23H2 for x64 (KB5037591)

Windows Configuration Update (KB5030509)

Windows Malicious Software Removal Tool x64 - v5.125 (KB890830)

And a lot of driver and security updates that I'll share if needed.

 

[rgd1101]

https://www.howtogeek.com/883144/how-to-reinstall-microsoft-store-on-windows-11/

uninstall and reinstall microsoft store

 

[jakeruns37]

https://www.howtogeek.com/883144/how-to-reinstall-microsoft-store-on-windows-11/

uninstall and reinstall microsoft store

Sadly that did not work either. I'm currently making the PC reinstall the windows updates to see if it fixes the issue.

 

[jakeruns37]

https://www.howtogeek.com/883144/how-to-reinstall-microsoft-store-on-windows-11/

uninstall and reinstall microsoft store

So it seems to be a bigger problem

I decided to factory reset with cloud download but it failed to do that,

I've also tried startup repair but it failed as well.

I'm at a loss to be honest..

 

[Ralston18]

Try "dism" and "sfc /scannow".

https://www.windowscentral.com/how-use-dism-command-line-utility-repair-windows-10-image

https://www.lifewire.com/how-to-use-sfc-scannow-to-repair-windows-system-files-2626161

 

[jakeruns37]

Try "dism" and "sfc /scannow".

https://www.windowscentral.com/how-use-dism-command-line-utility-repair-windows-10-image

https://www.lifewire.com/how-to-use-sfc-scannow-to-repair-windows-system-files-2626161

dism couldn't find the problem

sfc found corrupt files and claimed to have successfully fixed them but now I've been having more problems such as not being able to use windows search.

 

[Ralston18]

Did you reboot the system afterwards?

= = = =

Next steps:

Look in Reliability History/Monitor and Event Viewer.

The objective being to find and identify any error codes, warnings, or even informational events related to the update failures and/or Microsoft Store.

Start with Reliability History. Much more end user friendly and the timeline format may reveal some pattern.

Event Viewer requires more time and effort to navigate and understand.

To help:

How To - How to use Windows 10 Event Viewer | Tom's Hardware Forum (tomshardware.com)

Take your time, read carefully.

Do not jump to any immediate conclusions. Research specifically and avoid any websites/links with downloads claiming to fix any given problem.

 

[jakeruns37]

Did you reboot the system afterwards?

= = = =

Next steps:

Look in Reliability History/Monitor and Event Viewer.

The objective being to find and identify any error codes, warnings, or even informational events related to the update failures and/or Microsoft Store.

Start with Reliability History. Much more end user friendly and the timeline format may reveal some pattern.

Event Viewer requires more time and effort to navigate and understand.

To help:

How To - How to use Windows 10 Event Viewer | Tom's Hardware Forum (tomshardware.com)

Take your time, read carefully.

Do not jump to any immediate conclusions. Research specifically and avoid any websites/links with downloads claiming to fix any given problem.

Yes I did reboot.

Okay, I found lots of errors, many of which are service run attempt failures, but one I noticed seems to be related to my computer.

In event files:

Error Application crashing events

Faulting application name: ITERHPGen.exe, version: 1.0.4.6, time stamp: 0x613acd0f
Faulting module name: ucrtbase.dll, version: 10.0.22621.1, time stamp: 0xf5fc15a3
Exception code: 0xc0000409
Fault offset: 0x000000000007f61e
Faulting process id: 0x0x31A0
Faulting application start time: 0x0x1DACD8AF0B0FCFA
Faulting application path: C:\Program Files (x86)\ASUS\AsusFCNotification\ITE inboxI2C Flash\ITERHPGen.exe
Faulting module path: C:\WINDOWS\System32\ucrtbase.dll
Report Id: c4aa7ec1-2bbd-4b94-bb68-65c79c5512f0
Faulting package full name:
Faulting package-relative application ID:

In Reliability History here's an image of the details:

https://imgur.com/dRjGIsU

 

[jakeruns37]

Not sure what ITERHPGen.exe does so I wonder if it's even related to the main problem.

 

[NedSmelly]

I had a similar problem on my PC a while ago and tried the usual tips - reinstalling Store, DISM, etc etc. Only thing that worked was to download Windows 11 installation media and apply a full OS ‘Upgrade’ with it. See this thread.

 

[Ralston18]

Looked at the Faulting Application path.

Led me to the following links:

https://answers.microsoft.com/en-us...edll-for/48c58e86-aeb0-45f3-b35b-7395f3bd76ca

Note the Tristin Smith post.

As for the .dll

https://windowsreport.com/ucrtbase-dll/

Before doing anything, try to learn more about the .exe and .dll

You may read or note some other information related to the problem(s).

Look in Update History for any failed or problem updates.

Could very well be a corruption problem that also affects Windows ability to find and fix corrupted files.

Which would likely leave you with needing to download Windows 11 Installation media as suggested by @NedSmelly.

 

[jakeruns37]

I had a similar problem on my PC a while ago and tried the usual tips - reinstalling Store, DISM, etc etc. Only thing that worked was to download Windows 11 installation media and apply a full OS ‘Upgrade’ with it. See this thread.

This is what I just attempted to do and windows 11 seems to be running good so far. Thank you for the suggestion!

 

[jakeruns37]

As suggested by @NedSmelly I ended up installing Windows 11 via USB and it seems to be running smoothly now. Thanks for the help everyone!