Jun 2, 2020
73
1
35
0
Hi,
I made my own pc about 9 months ago and everything worked perfectly, after a month or so I started getting a BSOD, with the stop code 'IRQL_NOT_LESS_OR_EQUAL.
Then after that came the BSOD'S: System thread exception not handled and kmode exception not handled.

Now more then 6 months further and I'm still getting bluescreens, I feel like I've tried everything. Installed new ram, new SSD, updated all my driver, fresh windows install and searched on so many websites to try and find a fix. Now finally I've come here to ask help from anyone who maybe has any clue to what it could be.

System:
Motherboard: MSI X570 Carbon wifi
GPU: RTX 2070 super
CPU: Ryzen 5 3600
Ram: 32 GB Corsair Vengeance 3000 mhz XMP profile with 15 cas latency
Storage: adata xpg sx8200 pro (m.2 SSD) 3TB Toshiba harddrive.
Cooling: Cooler Master Masterliquid 240L
Power supply: Cooler Master MWE Gold 750W Full Modular.
Case: Thermaltake Level 20 MT (for whatever reason anyone might wanna know)


Dump files:
https://drive.google.com/drive/folders/1cMADfZ2YIbDsLn_1Arkb52VldNNNpQYM?usp=sharing

These are only a few crashes I've had. Most of them disappeared because of fresh windows installs.

Crash List

Created by using BlueScreenView

�����
Dump FileCrash TimeBug Check StringBug Check CodeParameter 1Parameter 2Parameter 3Parameter 4Caused By DriverCaused By AddressFile DescriptionProduct NameCompanyFile VersionProcessorCrash AddressStack Address 1Stack Address 2Stack Address 3Computer NameFull PathProcessors CountMajor VersionMinor VersionDump File SizeDump File Time
060220-12250-01.dmp6/2/2020 5:35:01 PM0x000001390000000000000003[/TD]
[TD]fffff588
c9c378a0
fffff588c9c377f8[/TD]
[TD]00000000
00000000
ntoskrnl.exentoskrnl.exe+1c2390x64ntoskrnl.exe+1c2390C:\Windows\Minidump\060220-12250-01.dmp121518362761,5976/2/2020 5:35:40 PM
060220-11859-01.dmp6/2/2020 6:29:34 PMIRQL_NOT_LESS_OR_EQUAL0x0000000a0000000000000000[/TD]
[TD]00000000
000000ff
0000000000000000[/TD]
[TD]fffff801
3b14980b
ntoskrnl.exentoskrnl.exe+1c2390x64ntoskrnl.exe+1c2390C:\Windows\Minidump\060220-11859-01.dmp121518362737,5756/2/2020 6:30:13 PM
060320-12500-01.dmp6/3/2020 12:25:24 PMKMODE_EXCEPTION_NOT_HANDLED0x0000001effffffffc0000005[/TD]
[TD]00000000
00000000
0000000000000008[/TD]
[TD]00000000
00000000
ntoskrnl.exentoskrnl.exe+1c2390x64ntoskrnl.exe+1c2390C:\Windows\Minidump\060320-12500-01.dmp1215183621,388,2096/3/2020 12:26:09 PM
060320-12062-01.dmp6/3/2020 4:08:43 PMIRQL_NOT_LESS_OR_EQUAL0x0000000a00000000000001f0[/TD]
[TD]00000000
000000ff
00000000000000cb[/TD]
[TD]fffff805
152bed64
ntoskrnl.exentoskrnl.exe+1c2390x64ntoskrnl.exe+1c2390C:\Windows\Minidump\060320-12062-01.dmp1215183621,675,6996/3/2020 4:09:26 PM
060320-12250-01.dmp6/3/2020 5:00:00 PMIRQL_NOT_LESS_OR_EQUAL0x0000000a000000000000028c[/TD]
[TD]00000000
00000002
0000000000000000[/TD]
[TD]fffff801
7f82e198
ntoskrnl.exentoskrnl.exe+1c2390x64ntoskrnl.exe+1c2390C:\Windows\Minidump\060320-12250-01.dmp121518362703,5916/3/2020 5:00:45 PM
I hope I've provided enough information and it would be amazing if anyone will be able to help me solve this issue.
 
Last edited:
Jun 2, 2020
73
1
35
0
Try to disable XMP and see if that helps. Just a random suggestion.
I've tried that before, I actually had XMP off for a long time. So I think that can't be it. Thanks for your response though :). Do you by any chance know what hardware these bluescreens cause?
 
Jun 2, 2020
73
1
35
0
If you have an internal GPU or just another GPU laying around, you can try running that for a while - just don't forget to uninstall current gpu drivers first. Just to have a place to start.
Thanks For answering, i saw it on a lot of forums that uninstalling gpu drivers with ddu in save mode helps, I’ve tried that without any effect. Sadly i do not have a spare gpu or integrated graphics. Maybe i could go to a store near me and use a gpu there or something. Again thanks for answering though.
 

Grobe

Distinguished
Maybe i could go to a store near me and use a gpu there or something. Again thanks for answering though.
No - because it not yet known what causes the issue, may be something else than GPU. So we should jump to next step:
In bios menu - try to switch off / deactivate as many onboard units as possible (WiFI, network card, bluetooth, any unused sata ports, any unused IO ports, etc). Then run your computer as normally as you can and see if it still crashes. Just don't turn off every usb ports as you have to be able to use your keyboard to get in the bios menu in first place.

Important question: Have you overclocked your CPU ?
 
Jun 2, 2020
73
1
35
0
No - because it not yet known what causes the issue, may be something else than GPU. So we should jump to next step:
In bios menu - try to switch off / deactivate as many onboard units as possible (WiFI, network card, bluetooth, any unused sata ports, any unused IO ports, etc). Then run your computer as normally as you can and see if it still crashes. Just don't turn off every usb ports as you have to be able to use your keyboard to get in the bios menu in first place.

Important question: Have you overclocked your CPU ?
i will try to turn all of that off in the bios settings. And no I’ve not overclocked my gpu or cpu, just have an xmp profile.
 
Jun 2, 2020
73
1
35
0
UPDATE:

I’ve had even more bluescreens, mostly page_fault_in_non_paged_area, when it crashes it says it is caused by win32kbase.sys
is there possibly someone who can analyse minidump files? That would really help.
 

Colif

Win 10 Master
Moderator
Jun 2, 2020
73
1
35
0
is part of windows kernel.
ntoskrnl is also part of windows kernel, BSV is right, it is what crashed... it just doesn't tell you why. Its often a driver in background.

Did you go to MSI motherboard website after install and make sure you have newest drivers?
Did you run MSI Dragon Centre to confirm you have newest drivers (on utility tab here - https://www.msi.com/Motherboard/support/MPG-X570-GAMING-PRO-CARBON-WIFI#down-driver&Win10 64
Hi, thanks for answering, I have installed all the latest driver from the msi website, I must add that i also have done multiple clean windows installs. After those clean installs I’ve tried to keep the drivers/programs on my pc at a minimum. I still got bluescreen right after installing windows, this probably indicates that It’s hardware related right? If so are there ways to confirm that it is indeed hardware that’s failing and how can i know which part from my pc is failing?
 
Last edited:

Colif

Win 10 Master
Moderator
Multiple installs and still bsod, yes.. likely hardware or you really unlucky :)

dumps might still give clues so another guy will reply later (Gardenman) with a conversion unless you figure it out first :)

never know, it could be the case (note: I have solved too many BSOD posts, so far, never been the case but I always have to give it a chance) but i doubt it.

could run this and test its not CPU (also tests ram)
Prime95 - https://www.mersenne.org/download/
Prime 95 Guide: http://www.playtool.com/pages/prime95/prime95.html
 
Jun 2, 2020
73
1
35
0
Multiple installs and still bsod, yes.. likely hardware or you really unlucky :)

dumps might still give clues so another guy will reply later (Gardenman) with a conversion unless you figure it out first :)

never know, it could be the case (note: I have solved too many BSOD posts, so far, never been the case but I always have to give it a chance) but i doubt it.

could run this and test its not CPU (also tests ram)
Prime95 - https://www.mersenne.org/download/
Prime 95 Guide: http://www.playtool.com/pages/prime95/prime95.html
I‘ve been brainstorming for the last 6 months, so yea i thought i’d might be unlucky :(
I’ve tried to do the CPU test, once I started the test it gave me a bluescreen a few secondes after, the bluescreen was one I’ve not seen before, apc_index_mismatch. Could this mean that my cpu is the cause?


EDIT:
decided to try the cpu test again, this time it took a bit longer, but another bluescreen. kernel_auto_boost_lock_acquisition_with_raised_irql was the code i got this time around. So, over the last 6 months I’ve been getting multiple bluescreens all of them with different stopcodes. That’s the hard part about this, I don’t know where to look anymore. The thing is, could this just be one component we’re talking about or could this be a combination of thinks that are causing my pc to bluescreen?
 
Last edited:
Jun 2, 2020
73
1
35
0
Does ram show on this for motherboard? https://www.corsair.com/us/en/memoryfinder
Do you have latest BIOS on motherboard?
Pretty good chance its not windows so to maybe avoid any windows errors, could try
Prime 95 bootable - https://www.infopackets.com/news/10113/how-fix-bootable-prime95-stress-test-hardware
I have the latest BIOS version installed, yes. But I can't find the exact ram stick on the corsair site. I bought the Corsair DDR4 Vengeance LPX 2x8GB 3000 C15 (CMK16Gx4M2B3000C15) module. But I bought it twice so I have 32 GB of ram. I,ll try the bootable prime 95 later today. Thanks :)

Ram kit:https://www.corsair.com/us/en/Categories/Products/Memory/VENGEANCE-LPX/p/CMK16GX4M2B3000C15
 

Colif

Win 10 Master
Moderator
But I bought it twice so I have 32 GB of ram.
Try this, take 1 set out and see if you still get the errors.
Buying 2 sets isn't ideal, as trying to get 4 sticks of ram, even identical sticks, to work together when they weren't sold as a set of 4 can be difficult. Its normally best to buy a set of 4 if you want that match or just 2 x 16gb sticks.
 
Jun 2, 2020
73
1
35
0
Try this, take 1 set out and see if you still get the errors.
Buying 2 sets isn't ideal, as trying to get 4 sticks of ram, even identical sticks, to work together when they weren't sold as a set of 4 can be difficult. Its normally best to buy a set of 4 if you want that match or just 2 x 16gb sticks.
I bought the second pair of ram sticks because I started getting bluescreen with the first pair. So what I did was, used the second pair of ram sticks, came to the conclusion that the ram sticks weren't the issue and then I put the four of them in there together, still having issues so nothing changed. So it's probably not the ram that's causing the BSOD's. I already ran ram tests with every single stick for 24 hours, the old pair for 24 hours, and the new pair for 24 hours without any errors.
 

Colif

Win 10 Master
Moderator
So you still got errors with only 2 sticks in? have you tried with just 1 stick? maybe its the memory slots on motherboard.
I found your sticks on https://www.msi.com/Motherboard/support/MPG-X570-GAMING-PRO-CARBON-WIFI#support-mem-19 so thats as good as finding them on the Corsair site.

Guess we test the obvious before i go questioning mb slots.

regardless, best to only run with 2 as that could be adding extra errors into mix.

@Grobe i didn't mean to steal your thread, I only saw it as op edited his 1st post and it fell into approval queue.
 
Jun 2, 2020
73
1
35
0
So you still got errors with only 2 sticks in? have you tried with just 1 stick? maybe its the memory slots on motherboard.
I found your sticks on https://www.msi.com/Motherboard/support/MPG-X570-GAMING-PRO-CARBON-WIFI#support-mem-19 so thats as good as finding them on the Corsair site.

Guess we test the obvious before i go questioning mb slots.

regardless, best to only run with 2 as that could be adding extra errors into mix.

@Grobe i didn't mean to steal your thread, I only saw it as op edited his 1st post and it fell into approval queue.
I've tried every slot on the motherboard with a single stick of ram, still getting bluescreens on every slot.
 

gardenman

Admirable
Moderator
I wasn't notified there was new replies in this thread or I would have got to this sooner. I ran the dump files through the debugger and got the following information: https://appellatemalayancivet.htmlpasta.com/
File information:060320-12500-01.dmp (Jun 3 2020 - 06:25:24)
Bugcheck:KMODE_EXCEPTION_NOT_HANDLED (1E)
Probably caused by:ntkrnlmp.exe (Process: steam.exe)
Uptime:0 Day(s), 16 Hour(s), 23 Min(s), and 30 Sec(s)

File information:060320-12250-01.dmp (Jun 3 2020 - 11:00:00)
Bugcheck:IRQL_NOT_LESS_OR_EQUAL (A)
Probably caused by:memory_corruption (Process: LEDKeeper2.exe)
Uptime:0 Day(s), 0 Hour(s), 50 Min(s), and 43 Sec(s)

File information:060320-12062-01.dmp (Jun 3 2020 - 10:08:43)
Bugcheck:IRQL_NOT_LESS_OR_EQUAL (A)
Probably caused by:memory_corruption (Process: System)
Uptime:0 Day(s), 3 Hour(s), 42 Min(s), and 43 Sec(s)

File information:060220-12250-01.dmp (Jun 2 2020 - 11:35:01)
Bugcheck:KERNEL_SECURITY_CHECK_FAILURE (139)
Probably caused by:ntkrnlmp.exe (Process: System)
Uptime:0 Day(s), 0 Hour(s), 06 Min(s), and 12 Sec(s)

File information:060220-11859-01.dmp (Jun 2 2020 - 12:29:34)
Bugcheck:IRQL_NOT_LESS_OR_EQUAL (A)
Probably caused by:memory_corruption (Process: System)
Uptime:0 Day(s), 0 Hour(s), 54 Min(s), and 04 Sec(s)
Comment: 2 or more types of RAM are installed.

Comment: The overclocking driver "NTIOLib_X64.sys" was found on your system. (MSI Afterburner or other MSI software)

Possible Motherboard page: https://www.msi.com/Motherboard/MPG-X570-GAMING-PRO-CARBON-WIFI
You are using the latest BIOS already, version 1.72 BETA.

This information can be used by others to help you. Someone else will post with more information. Please wait for additional answers. Good luck.
 

Colif

Win 10 Master
Moderator
8192MB3000MHzUnknownCMK16GX4M2D3000C16
8192MB3000MHzUnknownCMK16GX4M2B3000C15
8192MB3000MHzUnknownCMK16GX4M2D3000C16
8192MB3000MHzUnknownCMK16GX4M2B3000C15
seems your sets weren't exactly the same after all. their latency is difference (C15 vs C16).
Rest of codes can change over time, but the C is a constant.

Ram: 32 GB Corsair Vengeance 3000 mhz XMP profile with 15 cas latency
Running 16 cas ram at 15 in XMP is going to cause errors
Do you change bios settings when running the sticks in different slots? It should work for the old sticks though?

They may not entire problem but it doesn't help trying to get both working together. None of the dumps mention any drivers though, even the IRQ errors which should.
 
Last edited:

ASK THE COMMUNITY

TRENDING THREADS