Question Multiple bluescreens for the past 6 months

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gardenman

Admirable
Moderator
I ran the dump file through the debugger and got the following information: https://unrepairedwine.htmlpasta.com/

File information:061120-9375-01.dmp (Jun 11 2020 - 14:11:06)
Bugcheck:KERNEL_SECURITY_CHECK_FAILURE (139)
Probably caused by:mouclass.sys (Process: System)
Uptime:0 Day(s), 22 Hour(s), 19 Min(s), and 32 Sec(s)

This information can be used by others to help you. Someone else will post with more information. Please wait for additional answers. Good luck.
 

Colif

Win 10 Master
Moderator
I've put you guys up to quite the challenge haven't I? xD
at least you enjoying it. I wish BSOD would be finished before too many pages, that never seems to happen though.

so last time it was Xbox controller, this one looks like the mouse.
USBXHCI - USB Extensible Host Controller
Wdf01000 - WIndows Driver Framework
HIDCLASS - can't be exact but its Human Interface Devices again
mouclass - Mouse driver...

USB built into windows... scratches head?
I would ask what USB devices you have but I can just look - surprised I haven't asked for this yet - https://www.sysnative.com/forums/pages/bsodcollectionapp/ - might show me more, at least show me what devices you have.
 
Jun 2, 2020
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so last time it was Xbox controller, this one looks like the mouse.
USBXHCI - USB Extensible Host Controller
Wdf01000 - WIndows Driver Framework
HIDCLASS - can't be exact but its Human Interface Devices again
mouclass - Mouse driver...
Hmm, maybe the cause of all this has something to do with the motherboard, specifically the USB ports? Maybe something broke on the motherboard?
 

Colif

Win 10 Master
Moderator
Nice to get one in English for a change...

try running windows update, seems something has been trying to install.
gamepad appears to have caused an error on 11th as well, I see the last one below it, you had 2 BSOD on 11th (both dumps are in the sysnative zip)

Nahimic is crashing too which is part of realtek audio drivers. Could be newer ones here - https://www.msi.com/Motherboard/support/MPG-X570-GAMING-PRO-CARBON-WIFI#down-driver&Win10 64

what is this for?
Dec 02 2019BstkDrv_bgp64.sysConexant High Def Function Audio driver

what USB devices do you have?? I can't tell
I can see your headset (Corsair VOID Pro)

USB driver built into windows, the only other thing that would play into it are the AMD chipset drivers and I am pretty sure I already suggested those and the install date of yours (1st April) is only 15 days before the latest and they don't list older ones - https://www.msi.com/Motherboard/support/MPG-X570-GAMING-PRO-CARBON-WIFI#down-driver&Win10 64
 
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Colif

Win 10 Master
Moderator
As long as its not another audio driver, I will go back to possibly ignoring it.

So Icue is for keyboard, mouse and headset? that would seem to be a common factor. See if there is a newer version, yours is from Feb.

Its not a monitor to blame
 
Jun 2, 2020
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So Icue is for keyboard, mouse and headset? that would seem to be a common factor. See if there is a newer version, yours is from Feb.
There was a new version from march, just downloaded that. I’ll post another update for when a new bsod happens.
 

Colif

Win 10 Master
Moderator
System:
Motherboard: MSI X570 Carbon wifi
GPU: RTX 2070 super
CPU: Ryzen 5 3600
Ram: 32 GB Corsair Vengeance 3000 mhz XMP profile with 15 cas latency (16gb currently)
Storage: adata xpg sx8200 pro (m.2 SSD) 3TB Toshiba harddrive.
Cooling: Cooler Master Masterliquid 240L
Power supply: Cooler Master MWE Gold 750W Full Modular.
Case: Thermaltake Level 20 MT (for whatever reason anyone might wanna know)

Passed Prime95

Try running memtest86 on each of your ram sticks, one stick at a time, up to 4 passes. Only error count you want is 0, any higher could be cause of the BSOD. Remove/replace ram sticks with errors.
Memtest is created as a bootable USB so that you don’t need windows to run it

just to be sure. We have matching sticks but lets see if they okay.
as the errors are moving around and that makes me think its possibly hardware still.
amdppm.sys is the amd chipset driver.

adata doesn't have testing software, could use https://www.hdsentinel.com/hard_disk_sentinel_trial.php (corrupted drive can lead to random drivers being reported bad when they aren't)

PSU can cause BSOD as it is where everything gets power from and if its not consistent, other parts can throw errors.

motherboard and PSU are the last 2 parts you test (since there really aren't any tests for mb)
 
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Passed Prime95

Try running memtest86 on each of your ram sticks, one stick at a time, up to 4 passes. Only error count you want is 0, any higher could be cause of the BSOD. Remove/replace ram sticks with errors.
Memtest is created as a bootable USB so that you don’t need windows to run it

just to be sure. We have matching sticks but lets see if they okay.
as the errors are moving around and that makes me think its possibly hardware still.
amdppm.sys is the amd chipset driver.

adata doesn't have testing software, could use https://www.hdsentinel.com/hard_disk_sentinel_trial.php (corrupted drive can lead to random drivers being reported bad when they aren't)

PSU can cause BSOD as it is where everything gets power from and if its not consistent, other parts can throw errors.

motherboard and PSU are the last 2 parts you test (since there really aren't any tests for mb)
Okey I'll do the memtest and the drive verifier to see if non of those are broken.

I have a weird feeling it's my PSU that's having problems. Mostly because when I look in my bios at the voltages of my cpu, it's set to auto but it does go up and down, shouldn't remain a constant voltage? Also when my pc is turned of one of the RGB lights in the top left of my motherboard stays on, can't figure out why that is only that when i turn my PSU off it goes away.
If non of the above is the problem then it could only indicate that my motherboard is causing issues right?
 
Jun 12, 2020
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Same thing happend with me... Since, I don't know more technical things related to PC. So I just Uninstalled the window completely and reinstalled it. Also, I keep Updating My Windows.
Now, This blue Screen Error On my PC is solved totally.
 

gardenman

Admirable
Moderator
I ran the dump file through the debugger and got the following information: https://hazierpark.htmlpasta.com/

File information:061320-8828-01.dmp (Jun 13 2020 - 06:24:05)
Bugcheck:KERNEL_SECURITY_CHECK_FAILURE (139)
Probably caused by:ntkrnlmp.exe (Process: System)
Uptime:0 Day(s), 1 Hour(s), 00 Min(s), and 33 Sec(s)

This information can be used by others to help you. Someone else will post with more information. Please wait for additional answers. Good luck.
 

Colif

Win 10 Master
Moderator
I have a weird feeling it's my PSU that's having problems. Mostly because when I look in my bios at the voltages of my cpu, it's set to auto but it does go up and down, shouldn't remain a constant voltage? Also when my pc is turned of one of the RGB lights in the top left of my motherboard stays on, can't figure out why that is only that when i turn my PSU off it goes away.
you can test PSU
the paper clip method - https://forums.tomshardware.com/threads/what-is-the-paperclip-method-of-testing-a-psu.1336402/

or multimeter,

or in the BIOS to check the +3.3V, +5V, and +12V. - https://www.lifewire.com/power-supply-voltage-tolerances-2624583

LED.. All motherboards have an activity light that stays on even if PC is off. Only goes off if you unplug it or flick the power switch off. It shows Motherboard is getting power and is live, its a warning - if you are working on parts inside the box, you don't want power.
 

Colif

Win 10 Master
Moderator
The thing is, looking at voltages while PC is sitting in BIOS isn't going to show the variances you said you see.We need info on PC when its crashing.
For that we can log the sensor info off hardware
How about download HWINFO64 - https://www.guru3d.com/files-details/hwinfo64-download.html
When you run it, a little pop up appears. Choose Sensors only and click run.
on the next bigger window, there are a row of buttons along bottom

On the button to right of the clock Icon, that shows "logging start" if you hover over it
choose it and it opens file explorer, create file names that make sense to you so you know what day is what.
save files as CSV (should be default)
log PC until you crash next, upload the results to a file sharing website and I see what I can find. You can open them in Excel or Google Docs
 
Jun 2, 2020
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I'm running that program now, I'll run it for 1 hour and then we'll see if I got a bluescreen. When scrolling through all the temperatures one thing stood out to me, that was the chipset temperature. It maxed at 69 degrees Celcius and had a minimum of 68 degrees, which seems quite hot for a computer that's not under any stress, right?
 

Colif

Win 10 Master
Moderator
69 on the motherboard? Um, how many case fans in that PC?
Case: Thermaltake Level 20 MT
this one? https://www.thermaltake.com/C_00003378.htm

So is the Rad being used as intake or exhaust? is it in the front or roof? have you cleaned the intake fans recently as without a filter you going to get lots of dust on them.

seems your case is like a lot released in the last few years, look good, lots of rgb, very little airflow into case but added fun of no filters on front fans
removing the front glass panel reduces CPU temps by 12c and GPU temps by 13c

I am looking for a new case myself, so many are like yours.
I realise my current case is an unfair comparison to most but its really hard to find a new one. If you look at 2nd chart in the video, mine is the top case on chart.
My Motherboard sits on 32c at idle. 69 would freak me out :)
 

Colif

Win 10 Master
Moderator
Motherboard sensor is on the actual board
CPU's have 1 per core + 1 for the package (package is the external cover of CPU)
So my I5 shows a temp for the package of 33C and individual core temps below it.
 

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