- Nov 27, 2020
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Hello everyone! I'm really looking for some help with my new laptop.
I recently bought a new Lenovo laptop (Lenovo IdeaPad 3 15ADA05) without an OS. I read some good reviews of it, the price was alright and I had some previous experience on installing Windows on a few laptops so I went ahead and bought it. The first small issue came when the Windows installer coundn't "setup a new partition". I googled it and came up with a solution that worked ( I used this instructional video ). Everything went fine, I got to the home screen, started to check for updates, installed Avast anti-virus, Iobit driver booster, MS Office and a few other applications. The iObit driver booster installed a wrong driver and my trackpad stopped to work, but I found the conflicting driver, unistalled it and everything else was fine. Then the next day the real problems came. I needed to install Zoom and Respondus to do my schoolwork but then a sea of errors came.
First of all I couldn't install Zoom because the installer simply would not open. I found a different way to install the app, through a different installer, but it opened for a second and gave an error "Network connection failed. Please check your network and try again (Error code 1005)" Otherwise my internet works just fine. Of course I googled it but I seem to be the only person in the World with such an error code. I tried different solution to fix network errors but nothing seemed to change. It also gives a "debug" text document, but it's quite long and I don't understand where the problem is. I also cannot contact Zoom support because you need to be a paying customer to get an actual person to help you out (what a lovely system they have). Then I thought that I could use Zoom through the web. It would be a bit of a pain and I'm not sure if I'd be able to share my screen like that, but I guess we'll have to see.
Then I tried to install Respondus and of course it gave an another error "Error extracting InstallShield setup, please try downloading again" which I did try to redownload but nothing changed. I also cannot seem to find anything similar to my problem online.
When I tried to troubleshoot my problems, I thought that there might be some missing drivers that the Windows update didn't install. I went to Lenovo website and tried to download their automatic driver updater. Of course when it downloads and I try to run it, it opens up a new error "The system cannot find the path specified". Perfect. I downloaded manually some drivers (the network driver and "software and utilities"). Those thankfully installed without an issue but didn't change a thing.
So please help me understand where is the problem here? What troubleshooters should I run? Should I install any specific drivers? Should I reset my Windows completely even if its only two days old?
I must have missed something, because a brand new laptop should not behave like this..
I recently bought a new Lenovo laptop (Lenovo IdeaPad 3 15ADA05) without an OS. I read some good reviews of it, the price was alright and I had some previous experience on installing Windows on a few laptops so I went ahead and bought it. The first small issue came when the Windows installer coundn't "setup a new partition". I googled it and came up with a solution that worked ( I used this instructional video ). Everything went fine, I got to the home screen, started to check for updates, installed Avast anti-virus, Iobit driver booster, MS Office and a few other applications. The iObit driver booster installed a wrong driver and my trackpad stopped to work, but I found the conflicting driver, unistalled it and everything else was fine. Then the next day the real problems came. I needed to install Zoom and Respondus to do my schoolwork but then a sea of errors came.
First of all I couldn't install Zoom because the installer simply would not open. I found a different way to install the app, through a different installer, but it opened for a second and gave an error "Network connection failed. Please check your network and try again (Error code 1005)" Otherwise my internet works just fine. Of course I googled it but I seem to be the only person in the World with such an error code. I tried different solution to fix network errors but nothing seemed to change. It also gives a "debug" text document, but it's quite long and I don't understand where the problem is. I also cannot contact Zoom support because you need to be a paying customer to get an actual person to help you out (what a lovely system they have). Then I thought that I could use Zoom through the web. It would be a bit of a pain and I'm not sure if I'd be able to share my screen like that, but I guess we'll have to see.
Then I tried to install Respondus and of course it gave an another error "Error extracting InstallShield setup, please try downloading again" which I did try to redownload but nothing changed. I also cannot seem to find anything similar to my problem online.
When I tried to troubleshoot my problems, I thought that there might be some missing drivers that the Windows update didn't install. I went to Lenovo website and tried to download their automatic driver updater. Of course when it downloads and I try to run it, it opens up a new error "The system cannot find the path specified". Perfect. I downloaded manually some drivers (the network driver and "software and utilities"). Those thankfully installed without an issue but didn't change a thing.
So please help me understand where is the problem here? What troubleshooters should I run? Should I install any specific drivers? Should I reset my Windows completely even if its only two days old?
I must have missed something, because a brand new laptop should not behave like this..
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