[SOLVED] My brand new Logitech G402 working in bios but not working when i boot windows

[yazidzuriekat]

So i did these solutions
my os: win 64bit
1- i have tried all usb ports and plug and unplug the the cable hundred of times still not working
2- download logitech software
mouse working well very in my laptop wimdows 7 32bit
my previous mouse and keyboard are working
mouse working in my pc bios then when boot windows, mouse lights turned off, notice that the dpi led is working all time.

 

[Fix_that_Glitch]

What mouse were you using before the Logitech?

 

[Fix_that_Glitch]

When you go to device manager and click on mice and other pointing devices what pops up in the box?

 

[yazidzuriekat]

What mouse were you using before the Logitech?

Poor type of mice called Havit 2400

When you go to device manager and click on mice and other pointing devices what pops up in the box?

A yellow triangle with logitech g402 mouse

 

[Fix_that_Glitch]

Poor type of mice called Havit 2400

A yellow triangle with logitech g402 mouse

Does it show any other devices other than the mouse? If no, right click on that line with Logitech mouse and click uninstall. Then restart your computer and let windows try install a driver for it. Let me know what happens.

 

[yazidzuriekat]

Does it show any other devices other than the mouse? If no, right click on that line with Logitech mouse and click uninstall. Then restart your computer and let windows try install a driver for it. Let me know what happens.

Still not working

 

[Fix_that_Glitch]

Ok does it give a code with the yellow triangle?

 

[yazidzuriekat]

Ok does it give a code with the yellow triangle?

YES like this :
The drivers for this device are not installed. (Code 28)

There is no driver selected for the device information set or element.

To find a driver for this device, click Update Driver.

 

[Fix_that_Glitch]

YES like this :
The drivers for this device are not installed. (Code 28)

There is no driver selected for the device information set or element.

To find a driver for this device, click Update Driver.

ok you said you downloaded the drivers for t he mouse. If you go to device manager, right click on the mouse, it will say update driver, let windows install or browse and install your own, click on your own and direct it to where the Logitech drivers are. Then install it from there. See if that helps.