Question Need an actual tech-god to help me solve this issue

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bigbadnoob

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Oct 20, 2016
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This is the weirdest problem i have ever encountered... NO tech-supporters from neither Origin or Windows have been able to help.. Even their so-called expert team that my case was escalated to...

I cannot log into www.origin.com anymore.. Since 2 days ago.. My PW is correct and it works fine when i log in on my macbook.. But on my Windows 10 PC (the one i play games from) i just cant log in !... PW is correct, Origin says nothing is wrong with my account.. I have tried disabling right about everything from anti-virus to firewall and every other third-party program.. I reset the router, flushed cache / DNS.. Did a bunch of tests, wiped my entire hard-drive and re-installed windows 10.

STILL DOES NOT WORK.... I cannot log into this website.. It is literally the most weird thing.. I could understand if it has something to do with the origin client on my PC, but i cannot even log into the website ! Again.. works fine on my macbook, Origin says everything is ok on their end.. Tried re-installing windows completely..

Seriously, does anyone have ANY clue what could cause this? Do i have to buy a new computer ? i spend like 1500 dollars on this setup just a couple of years ago :(

Please please help, will provide any information you need to help me...
 
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kanewolf

kanewolf

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May 29, 2013
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I would worry that you have gotten a DNS hijack malware that is redirecting your "www.origin.com" to a fraud website and your password has been stolen. You get the "bad password" response because there is nothing behind the fake site.

Do a DNS lookup on your macbook and get the IP address of origin.com. Then try that IP address on your Windows box.
 
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bigbadnoob

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Oct 20, 2016
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kanewolf said:
I would worry that you have gotten a DNS hijack malware that is redirecting your "www.origin.com" to a fraud website and your password has been stolen. You get the "bad password" response because there is nothing behind the fake site.

Do a DNS lookup on your macbook and get the IP address of origin.com. Then try that IP address on your Windows box.
Click to expand...

I will try that. sec !
 
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bigbadnoob

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Oct 20, 2016
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kanewolf said:
I would worry that you have gotten a DNS hijack malware that is redirecting your "www.origin.com" to a fraud website and your password has been stolen. You get the "bad password" response because there is nothing behind the fake site.

Do a DNS lookup on your macbook and get the IP address of origin.com. Then try that IP address on your Windows box.
Click to expand...

On MAC (Where it is working fine)
Traceroute has started…
traceroute to e4894.e12.akamaiedge.net (23.78.37.112), 64 hops max, 72 byte packets
1 192.168.0.1 (192.168.0.1) 1.455 ms 0.958 ms 0.960 ms
2 10.116.26.1 (10.116.26.1) 16.637 ms 14.156 ms 41.286 ms
3 ae10-100.kh2nqe12.dk.ip.tdc.net (176.22.62.104) 9.285 ms 10.833 ms 10.734 ms
4 ae3-0.khk7nqp7.dk.ip.tdc.net (83.88.2.35) 21.378 ms 13.554 ms 9.776 ms
5 peer-as20940.khk7nqp7.dk.ip.tdc.net (195.215.109.35) 250.117 ms 601.854 ms 204.631 ms
6 a23-78-37-112.deploy.static.akamaitechnologies.com (23.78.37.112) 12.013 ms 11.356 ms 35.232 ms

On PC (where it is not working)
Tracing route to origin.com [104.77.213.177]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.1
2 15 ms 12 ms 13 ms 10.116.26.1
3 8 ms 9 ms 8 ms ae10-200.boanqe11.dk.ip.tdc.net [176.22.62.106]
4 10 ms 9 ms 8 ms ae3-0.alb2nqc1.dk.ip.tdc.net [83.88.14.157]
5 7 ms 10 ms 9 ms a104-77-213-177.deploy.static.akamaitechnologies.com [104.77.213.177]

Trace complete.

Is this as it should be or have i been hacked ?
 
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bigbadnoob

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Oct 20, 2016
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rgd1101 said:
what version of windows? what antivirus/malware software?
motherboard model? or how are you connecting to the internet? wifi/ethernet
Click to expand...

Windows 10, no anti virus (had AVG before but completely wiped by hard-drive when re-installing windows) Motherboard Asus Z-370P , ethernet, have tried both wireless and ethernet no difference...
 
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mdd1963

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If it's some sort of glitch Windows/Origin/firewall/browser interconnection glitch that might take countless hours to stumble onto/ identify/ cure, it's helpful to remember that if you have a USB 3.0 flash drive installer media and a decently fast SSD, Windows can be installed in about all of 5 minutes these days... (I see your post says you reinstalled, but, was this a 'reinstall/keep my files/settings'?)
 
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bigbadnoob

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Oct 20, 2016
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mdd1963 said:
If it's some sort of glitch Windows/Origin/firewall/browser interconnection glitch that might take countless hours to stumble onto/ identify/ cure, it's helpful to remember that if you have a USB 3.0 flash drive installer media and a decently fast SSD, Windows can be installed in about all of 5 minutes these days...
Click to expand...
Are you suggesting that i re-install windows ? because i have already tried that
 
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bigbadnoob

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Oct 20, 2016
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rgd1101 said:
try direct access to the modem and not thru the router?
Click to expand...
Hmm how do i do that :D? My router is plugged into the wall with a cable... I dont think i have a modem ? Im not even sure what that is to be honest.. wasnt that those things ppl had in 1998 where you couldnt use the phone while on the inter net :)?... But does it not seem unlikely that it is router problems since my macbook has no problem logging in (using the same router)?
 
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