[SOLVED] New built PC restarting for no reason (CRITICAL STRUCTURE CORRUPTION) Any ideas?

[Daniel Gough]

I built a PC for my mate 3 days ago this is the 4th PC I've built it has been running fine until today. Today it's restarted it's self twice. this is this message he's getting any ideas pleas help.

Thanks

 

[gardenman]

A game? Not really. I mean it's possible for the game to call up certain functions that are usually not used that causes a driver to crash. Or the game could cause the system to overheat. But the game itself will not cause a BSOD. Drivers or hardware cause BSODs, not (most) software. Antivirus (and other types of software) can have drivers which can cause crashes. Games don't have drivers.

Using Driver Easy is a bad idea. These automatic driver downloaders/installers often incorrectly choose drivers or update drivers that simply don't need to be updated. These programs cause more trouble than what they are worth. Uninstall it.

Here's the results for the dump: https://pastebin.com/PPT1vkQF
Axe may be able to get better info from it if he returns. Colif may have comments/suggestions.

Is Afterburner being used to overclock the GPU? If so, remove the overclock to see if that helps. It was mentioned in the crash.

 

[Colif]

Try running memtest86 on each of your ram sticks, one stick at a time, up to 4 passes. Only error count you want is 0, any higher could be cause of the BSOD. Remove/replace ram sticks with errors. Memtest is created as a bootable USB so that you don’t need windows to run it

right click start button
choose powershell (admin)
type SFC /scannow and press enter
once its completed, copy/paste this command into same window:
Repair-WindowsImage -Online -RestoreHealth and press enter
SFC fixes system files, second command cleans image files, re run SFC if it failed to fix all files and restart PC

Can you follow option one on the following link - here - and then do this step below: Small memory dumps - Have Windows Create a Small Memory Dump (Minidump) on BSOD - that creates a file in c windows/minidump after the next BSOD
copy that file to documents
upload the copy from documents to a file sharing web site, and share the link in your thread so we can help fix the problem

Try updating motherboard drivers as well.

 

[Juan_Bijero]

haven't done that yet. Do you reckon reinstalling windows would fix the problem? i can game for about 5 hours before it restarts and i get that error

Thanks for the quick reply

If you do a fresh install of Windows 10, use the media creation tool and download the most recent version of Windows - especially if it is Ryzen build. Unfortunately you have not listed the specs of the build which makes it much more difficult to get you the proper assistance.

 

[axe0axe0]

haven't done that yet. Do you reckon reinstalling windows would fix the problem? i can game for about 5 hours before it restarts and i get that error

Only if the corruption isn't due to a hardware issue.

 

[Daniel Gough]

If you do a fresh install of Windows 10, use the media creation tool and download the most recent version of Windows - especially if it is Ryzen build. Unfortunately you have not listed the specs of the build which makes it much more difficult to get you the proper assistance.

so far it's been okay since he did SFC /scannow but his PC did freeze earlier today but im hoping that was just one off.

his specs are
Ryzen 5 3600
16gb 3200mhz corsair vengeance
corsair tx 550w
Giagyte B450m h
and a second hand Asus gtx 1660 ti duel OC which he is selling due to the poor thermals

 

[Colif]

has he checked the ram?

has he got latest BIOS on motherboard?

 

[Daniel Gough]

Try running memtest86 on each of your ram sticks, one stick at a time, up to 4 passes. Only error count you want is 0, any higher could be cause of the BSOD. Remove/replace ram sticks with errors. Memtest is created as a bootable USB so that you don’t need windows to run it

right click start button
choose powershell (admin)
type SFC /scannow and press enter
once its completed, copy/paste this command into same window:
Repair-WindowsImage -Online -RestoreHealth and press enter
SFC fixes system files, second command cleans image files, re run SFC if it failed to fix all files and restart PC

Can you follow option one on the following link - here - and then do this step below: Small memory dumps - Have Windows Create a Small Memory Dump (Minidump) on BSOD - that creates a file in c windows/minidump after the next BSOD
copy that file to documents
upload the copy from documents to a file sharing web site, and share the link in your thread so we can help fix the problem

Try updating motherboard drivers as well.

here is the memory dump file i can't open it though https://drive.google.com/drive/folders/1_yjNSlX7yFKuSeVvkq3rTNxX51TMahqa?usp=sharing

 

[Daniel Gough]

This may be a silly question but is it possible for game to cause BSoD because every time the BSOD has happened its been on call of duty warzone? The only other game he has been playing is black ops 3 but so far it's been fine on that. I know black ops 3 is a lot less demanding game so maybe that may have something to do with it i don't know.

So far i've got him to run SFC /scannow and it found some problems the first time running it and fixed them and now it' s saying its all fine but it's not fine on call of duty warzone still iv'e also got him to run windows memory diagnostic twice and it's found no errors or problem's. I've also used Driver easy to update all his drivers. still haven't got him to do the bios yet as he doesn't have a USB to handso still haven't run memtest86 yet either but the windows memory diagnostic is pretty much the same thing isn't it? i've also had him do chkdsk /f /r in cmd which is meant to scan the hard drivers for errors. also got him to delete dis antivirus program coz i read somewhere that could be the problem. But still having no luck Any other suggestions would be very helpful


Thanks

 

[axe0axe0]

A game usually indirectly causes a BSOD crash, games may use network drivers and/or graphics drivers doing so inappropriately causing crashes, but then it's up to the driver developer to ensure the interactions done by the game are handled accordingly.

Run the SysnativeCollectionApp tool from https://www.sysnative.com/forums/pages/bsodcollectionapp/ and upload the zip to one drive, google drive or a similar service and post a share link. The info provided thus far does not give any insight into all the crashes.

 

[Colif]

if its lan, he has Feb drivers
Feb 12 2020 - rt640x64.sys - Realtek NICDRV 8169 PCIe GBE Family Controller driver
there are newer this month - https://www.realtek.com/en/componen...0-1000m-gigabit-ethernet-pci-express-software

He has latest Nvidia drivers, that doesn't mean he is safe though. WER in sys info doesn't look like its a Nvidia error A few download failures in there though. Store agent download failures, I assume that is windows store updates.

Axe may get more out that file than I do

 

[Colif]

Cheers for the reply and the help! So ill get him to go on that link and download Win10 Auto Installation Program?

that would be the one.

I don;t think its GPU from what i saw. I just suspect Nvidia drivers everytime I see them... they used to be good, not so much anymore. But probably not cause here.

 

[axe0axe0]

The ram he has got is Corsair CMK16GX4M2B3200C16 3200mhz this shouldn't be the problem should it? iv'e also turned on XMP in his bios but that shouldn't be causing this problem?

Can't make any assumptions that something shouldn't, better be safe than sorry and disable XMP.


MemTest86 can also be run from a CD, it comes down to that you need something from which it can boot.

 

[axe0axe0]

Nothing in particular.

 

[axe0axe0]

That can happen if secure boot is enabled in the UEFI, also check that fast startup is disabled as that may also cause issues with booting to memtest86.
https://www.tenforums.com/tutorials/4189-turn-off-fast-startup-windows-10-a.html

 

[axe0axe0]

RAM, like the CPU, has been tested to run safely within a range of MHz or GHz.

If you check the specifications of the model (link below), you can see the SPD speed and the tested speed. The SPD, or Serial Presence Detect, will kick in when there's nothing else configured that tells the RAM at what speed it should operate, basically the base speed. XMP allows for upping the performance of the RAM up to a certain limit, in this case that's 3200. 3200MHz is the tested max speed at which it has been tested to operate properly assuming no problem will occur.
https://www.corsair.com/eu/en/Categ...EANCE-LPX/p/CMK16GX4M2B3200C16#tab-tech-specs

What is the case and how hot does the hardware get under normal circumstances?

 

[axe0axe0]

XMP is there to make it easier for users to overclock the RAM for a reason. I don't know anything about overclocking, but since XMP is there for a reason I can imagine that manual overclocking RAM would be a challenge. You would likely see tons of crashes before you get to the speed of overclock you like that's actually stable.


Since there are typically a few choices in XMP settings, try an XMP profile that's supported by both the motherboard and CPU.

 

[Daniel Gough]

haven't done that yet. Do you reckon reinstalling windows would fix the problem? i can game for about 5 hours before it restarts and i get that error

Thanks for the quick reply

just did the SFC /scannow part and it said it found problem's and i ran it so hopefully that's fixed it

 

[Daniel Gough]

has he checked the ram?

has he got latest BIOS on motherboard?

Nope he hasn't yet. Just waiting for his new gpu to arrive before he can fix the problem. nope he hasn't yet I'll get him to run Windows memory diagnostic when it arrives. And I highly doubt it unless the motherboard already came with the latest BIOS installed

 

[Daniel Gough]

A game? Not really. I mean it's possible for the game to call up certain functions that are usually not used that causes a driver to crash. Or the game could cause the system to overheat. But the game itself will not cause a BSOD. Drivers or hardware cause BSODs, not (most) software. Antivirus (and other types of software) can have drivers which can cause crashes. Games don't have drivers.

Using Driver Easy is a bad idea. These automatic driver downloaders/installers often incorrectly choose drivers or update drivers that simply don't need to be updated. These programs cause more trouble than what they are worth. Uninstall it.

Here's the results for the dump: https://pastebin.com/PPT1vkQF
Axe may be able to get better info from it if he returns. Colif may have comments/suggestions.

Is Afterburner being used to overclock the GPU? If so, remove the overclock to see if that helps. It was mentioned in the crash.

i didn't think a game could cause the problem on it's own. the PC does run hot as he's got the stock cooler and his case doesn't have the best air flow as it's a budget case. But i don't think it's getting hot enough to cause BSOD he's been using MSI after burner and rivatuner to monitor temps. His GPU temps are normally around the 75c mark never go past 80c his CPU temps are normally around 73-78c ish he's playing capped at 60 fps atm coz his monitor's refresh rate. so his cCPU usage on call of duty Warzone his normally around the 50-60 percent mark. His CPU temps do sometimes spike up to 85c for like 3 seconds or so but then drop straight back down to around 76c. He only used MSI afterburner for overclocking just used to for custom fan curve. he's not running any antivirus software atm i could him to delete that im going to get him to uninstall MSI afterburner just in case. Unfortunately iv'e already used driver easy to update all his driver's. but ill get him to delete the program now anyways. Thanks for the reply!

 

[Daniel Gough]

A game usually indirectly causes a BSOD crash, games may use network drivers and/or graphics drivers doing so inappropriately causing crashes, but then it's up to the driver developer to ensure the interactions done by the game are handled accordingly.

Run the SysnativeCollectionApp tool from https://www.sysnative.com/forums/pages/bsodcollectionapp/ and upload the zip to one drive, google drive or a similar service and post a share link. The info provided thus far does not give any insight into all the crashes.

Okay thank you so much for the help ill get him to run that program in a bit and then ill upload the zip file here.

 

[Daniel Gough]

i forgot to say yesterday i got him to run chkdsk /f /r in cmd as i saw a post on Youtube saying that fixed the problem it. it didn't make any difference however he sent me a photo of it running and it say's fixing (C) stages does this mean there was a problem with the drive or does it normally say that when running that command. here's a photo of the picture he sent. https://drive.google.com/drive/folders/1QmZhGjkqsVUjNM0b4Drtk8ozyBSX7St0?usp=sharing

 

[Daniel Gough]

A game usually indirectly causes a BSOD crash, games may use network drivers and/or graphics drivers doing so inappropriately causing crashes, but then it's up to the driver developer to ensure the interactions done by the game are handled accordingly.

Run the SysnativeCollectionApp tool from https://www.sysnative.com/forums/pages/bsodcollectionapp/ and upload the zip to one drive, google drive or a similar service and post a share link. The info provided thus far does not give any insight into all the crashes.

here the link to the zip file for SysnativeCollectionApp https://drive.google.com/drive/folders/1_qpJezC5IqDfBUpHxf55M-Osap25AuuW?usp=sharing

 

[Daniel Gough]

if its lan, he has Feb drivers
Feb 12 2020 - rt640x64.sys - Realtek NICDRV 8169 PCIe GBE Family Controller driver
there are newer this month - https://www.realtek.com/en/componen...0-1000m-gigabit-ethernet-pci-express-software

He has latest Nvidia drivers, that doesn't mean he is safe though. WER in sys info doesn't look like its a Nvidia error A few download failures in there though. Store agent download failures, I assume that is windows store updates.

Axe may get more out that file than I do

Cheers for the reply and the help! So ill get him to go on that link and download Win10 Auto Installation Program? And i don't think it's anything to do with the graphics card drivers because when we built his PC he used a second hand GPU (gtx 1660 ti Asus dual OC)he brought it without looking at temps or any reviews on the card and the GPU was getting up to 85c-88c on max fan speed. i looked it up and apparently that's normal for that card. Coz it has a really bad cooler design. So he sold that card a few day's ago and recently brought a Zotec gtx 1660 super which runs a lot cooler. but he was having the same problem with both the cards and as there a different GPU they will both use different GPU driver's. won't they? And yeah he does have the latest graphics driver's

 

[Daniel Gough]

that would be the one.

I don;t think its GPU from what i saw. I just suspect Nvidia drivers everytime I see them... they used to be good, not so much anymore. But probably not cause here.

ill get him to update that now and ill let you know if it fixes the problem thank you!

Unfortunately this didn't fix the problem