Question PC crashes to desktip while gaming

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georgikahchiev2000

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Dec 27, 2018
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Hello, I had this annoying issue with my pc since first I had it. IT works perfectly fine except when gaming (particularly more demanding games). The screen freezes and then I'm back to the desktop(it happens at random it could go for hours without a crash or crash within minutes after launching the game).I've tried everything sending them to the people who I bought it from since its premade and they said the machine was under stress test and no hardware issue was found and they returned it to me. I tried changing PSU, a cooler was installed on my CPU so I'm sure it's not temperature problem.No viruses all and all drivers are up to date. I recently finally had a breakthrough though! I ran mem test 3 separate times. First time I got 3 errors on test 7, the second time no errors at all, and the third time 1 error on test 7 again. Even though its a bit embarrassing I have to mention once when frustrated I slammed my hand on the pc (not a lot of force at all it was more of a cmon you dumb thing) and to my surprise, the whole system froze. I had to hold the power button since simply restarting didn't work because the pc turned on but the mouse, keyboard, and monitor didn't work. I also noticed that some of the fans weren't working either. Now the pc works but occasionally yet again when gaming I will get a variation of the crash either full system lockdown or crash to desktop. Given that memtest found errors can I conclude it's my ram that needs changing? I can provide more info and screenshots. Help would be greatly appreciated!

PC specs:
ASUS H110M-CS/C/SIs. 1151 ddr4
Intel I5-7600 3.5ghz/6MB/BOX/LGA1151
J&A 8GB DDR4 2133Mhz
TOSHIBA 1TB DT01ACA100 3.5 32MB SATA 3
Fortron FSP SP-400A PSU 120mm (I've changed it because I thought the PSU might be the issue)
ASUS DUAL GTX 1060 6GB GDDR5
 
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Hello, I had this annoying issue with my pc since first I had it. IT works perfectly fine except when gaming (particularly more demanding games). The screen freezes and then I'm back to the desktop(it happens at random it could go for hours without a crash or crash within minutes after launching the game).I've tried everything sending them to the people who I bought it from since its premade and they said the machine was under stress test and no hardware issue was found and they returned it to me. I tried changing PSU, a cooler was installed on my CPU so I'm sure it's not temperature problem.No viruses all and all drivers are up to date. I recently finally had a breakthrough though! I ran mem test 3 separate times. First time I got 3 errors on test 7, the second time no errors at all, and the third time 1 error on test 7 again. Even though its a bit embarrassing I have to mention once when frustrated I slammed my hand on the pc (not a lot of force at all it was more of a cmon you dumb thing) and to my surprise, the whole system froze. I had to hold the power button since simply restarting didn't work because the pc turned on but the mouse, keyboard, and monitor didn't work. I also noticed that some of the fans weren't working either. Now the pc works but occasionally yet again when gaming I will get a variation of the crash either full system lockdown or crash to desktop. Given that memtest found errors can I conclude it's my ram that needs changing? I can provide more info and screenshots. Help would be greatly appreciated!

PC specs:
ASUS H110M-CS/C/SIs. 1151 ddr4
Intel I5-7600 3.5ghz/6MB/BOX/LGA1151
J&A 8GB DDR4 2133Mhz
TOSHIBA 1TB DT01ACA100 3.5 32MB SATA 3
Fortron FSP SP-400A PSU 120mm (I've changed it because I thought the PSU might be the issue)
ASUS DUAL GTX 1060 6GB GDDR5
 
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georgikahchiev2000 said:
Hello, I had this annoying issue with my pc since first I had it. IT works perfectly fine except when gaming (particularly more demanding games). The screen freezes and then I'm back to the desktop(it happens at random it could go for hours without a crash or crash within minutes after launching the game).I've tried everything sending them to the people who I bought it from since its premade and they said the machine was under stress test and no hardware issue was found and they returned it to me. I tried changing PSU, a cooler was installed on my CPU so I'm sure it's not temperature problem.No viruses all and all drivers are up to date. I recently finally had a breakthrough though! I ran mem test 3 separate times. First time I got 3 errors on test 7, the second time no errors at all, and the third time 1 error on test 7 again. Even though its a bit embarrassing I have to mention once when frustrated I slammed my hand on the pc (not a lot of force at all it was more of a cmon you dumb thing) and to my surprise, the whole system froze. I had to hold the power button since simply restarting didn't work because the pc turned on but the mouse, keyboard, and monitor didn't work. I also noticed that some of the fans weren't working either. Now the pc works but occasionally yet again when gaming I will get a variation of the crash either full system lockdown or crash to desktop. Given that memtest found errors can I conclude it's my ram that needs changing? I can provide more info and screenshots. Help would be greatly appreciated!

PC specs:
ASUS H110M-CS/C/SIs. 1151 ddr4
Intel I5-7600 3.5ghz/6MB/BOX/LGA1151
J&A 8GB DDR4 2133Mhz
TOSHIBA 1TB DT01ACA100 3.5 32MB SATA 3
Fortron FSP SP-400A PSU 120mm (I've changed it because I thought the PSU might be the issue)
ASUS DUAL GTX 1060 6GB GDDR5
Click to expand...

Download this software, it's free.... https://www.resplendence.com/downloads Scroll down till you see Crash Analysis tools and download Whocrashed 6.65 and install it. Click analyze and it will read your dump files and maybe give you an explanation.
 
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rgd1101 said:
what the error?
check event viewer?
check cpu/gpu temp ?
malware scan?
latest bios?
Click to expand...
No viruses or malware the temperatures are fine and the errors in the event viewer vary sometimes nothing at all. I can give you some screenshots but most of the time they are along the lines of
Faulting application name: FortniteClient-Win64-Shipping.exe, version: 4.23.0.0, time stamp: 0x5d43a5f2
Faulting module name: ntdll.dll, version: 10.0.18362.267, time stamp: 0xc00f8a30
Exception code: 0xc0000005
Fault offset: 0x00000000000072a6
Faulting process id: 0x140c
Faulting application start time: 0x01d54dea20e27273
Faulting application path: D:\Program Files (x86)\Fortnite\FortniteGame\Binaries\Win64\FortniteClient-Win64-Shipping.exe
Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
Report Id: eb91c767-419e-446d-86ee-0706fa8d9d08
Faulting package full name:
Faulting package-relative application ID:


I think it actually depends on the application a lot of them leave no trace in the even viewer at all
 
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Mattp2017 said:
Download this software, it's free.... https://www.resplendence.com/downloads Scroll down till you see Crash Analysis tools and download Whocrashed 6.65 and install it. Click analyze and it will read your dump files and maybe give you an explanation.
Click to expand...
Hey I ran the program and this is what it came up



Crash dumps are enabled on your computer.

Crash dump directories:
C:\WINDOWS
C:\WINDOWS\Minidump

On Mon 3/9/2020 11:20:40 PM your computer crashed or a problem was reported
crash dump file: C:\WINDOWS\MEMORY.DMP
This was probably caused by the following module: watchdog.sys (watchdog!WdLogEvent5_WdCriticalError+0xE0)
Bugcheck code: 0x119 (0x2, 0xFFFFFFFFC000000D, 0xFFFF918BB8E27860, 0xFFFFE10F503AC650)
Error: VIDEO_SCHEDULER_INTERNAL_ERROR
file path: C:\WINDOWS\system32\drivers\watchdog.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: Watchdog Driver
Bug check description: This indicates that the video scheduler has detected a fatal violation.
The crash took place in a Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.



On Thu 1/2/2020 12:26:57 AM your computer crashed or a problem was reported
crash dump file: C:\WINDOWS\Minidump\010220-23390-01.dmp
This was probably caused by the following module: watchdog.sys (watchdog+0x41A0)
Bugcheck code: 0x119 (0x2, 0xFFFFFFFFC000000D, 0xFFFFF90A0BB67860, 0xFFFFA305DEB93B90)
Error: VIDEO_SCHEDULER_INTERNAL_ERROR
file path: C:\WINDOWS\system32\drivers\watchdog.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: Watchdog Driver
Bug check description: This indicates that the video scheduler has detected a fatal violation.
The crash took place in a Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.



On Mon 12/30/2019 5:49:57 PM your computer crashed or a problem was reported
crash dump file: C:\WINDOWS\Minidump\123019-22515-01.dmp
This was probably caused by the following module: watchdog.sys (watchdog+0x41A0)
Bugcheck code: 0x119 (0x2, 0xFFFFFFFFC000000D, 0xFFFF870149077860, 0xFFFFB787B2B069D0)
Error: VIDEO_SCHEDULER_INTERNAL_ERROR
file path: C:\WINDOWS\system32\drivers\watchdog.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: Watchdog Driver
Bug check description: This indicates that the video scheduler has detected a fatal violation.
The crash took place in a Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.



On Fri 12/27/2019 12:05:50 AM your computer crashed or a problem was reported
crash dump file: C:\WINDOWS\Minidump\122719-25187-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x1C14E0)
Bugcheck code: 0x139 (0x3, 0xFFFFBC07EB6DF270, 0xFFFFBC07EB6DF1C8, 0x0)
Error: KERNEL_SECURITY_CHECK_FAILURE
file path: C:\WINDOWS\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: The kernel has detected the corruption of a critical data structure.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.



On Tue 12/24/2019 8:31:07 PM your computer crashed or a problem was reported
crash dump file: C:\WINDOWS\Minidump\122419-24500-01.dmp
This was probably caused by the following module: watchdog.sys (watchdog+0x41A0)
Bugcheck code: 0x119 (0x2, 0xFFFFFFFFC000000D, 0xFFFFF00CEF167860, 0xFFFF82099506BCB0)
Error: VIDEO_SCHEDULER_INTERNAL_ERROR
file path: C:\WINDOWS\system32\drivers\watchdog.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: Watchdog Driver
Bug check description: This indicates that the video scheduler has detected a fatal violation.
The crash took place in a Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.



On Sat 11/23/2019 6:42:38 PM your computer crashed or a problem was reported
crash dump file: C:\WINDOWS\Minidump\112319-23312-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x1C14E0)
Bugcheck code: 0xEF (0xFFFFB10B98098080, 0x0, 0x0, 0x0)
Error: CRITICAL_PROCESS_DIED
file path: C:\WINDOWS\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that a critical system process died.
There is a possibility this problem was caused by a virus or other malware.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.



On Tue 11/5/2019 6:12:46 PM your computer crashed or a problem was reported
crash dump file: C:\WINDOWS\Minidump\110519-23109-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x1C1220)
Bugcheck code: 0x18 (0x0, 0xFFFFBE0B8418B260, 0x2, 0xFFFFFFFFFFFF8006)
Error: REFERENCE_BY_POINTER
file path: C:\WINDOWS\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that the reference count of an object is illegal for the current state of the object.
This bug check belongs to the crash dump test that you have performed with WhoCrashed or other software. It means that a crash dump file was properly written out.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.



On Sun 11/3/2019 1:57:54 PM your computer crashed or a problem was reported
crash dump file: C:\WINDOWS\Minidump\110319-22468-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x1C1220)
Bugcheck code: 0x3B (0xC0000005, 0xFFFFF80351A18254, 0xFFFFA4067D73E270, 0x0)
Error: SYSTEM_SERVICE_EXCEPTION
file path: C:\WINDOWS\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.



On Wed 10/23/2019 12:10:20 AM your computer crashed or a problem was reported
crash dump file: C:\WINDOWS\Minidump\102319-23906-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x1C1220)
Bugcheck code: 0x3B (0xC0000005, 0xFFFFF8003E1E9F9A, 0xFFFFF6857CFCE960, 0x0)
Error: SYSTEM_SERVICE_EXCEPTION
file path: C:\WINDOWS\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.



The following dump files were found but could not be read. These files may be corrupted:
C:\WINDOWS\Minidump\030920-26000-01.dmp
 
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georgikahchiev2000 said:
Hey I ran the program and this is what it came up



Crash dumps are enabled on your computer.

Crash dump directories:
C:\WINDOWS
C:\WINDOWS\Minidump

On Mon 3/9/2020 11:20:40 PM your computer crashed or a problem was reported
crash dump file: C:\WINDOWS\MEMORY.DMP
This was probably caused by the following module: watchdog.sys (watchdog!WdLogEvent5_WdCriticalError+0xE0)
Bugcheck code: 0x119 (0x2, 0xFFFFFFFFC000000D, 0xFFFF918BB8E27860, 0xFFFFE10F503AC650)
Error: VIDEO_SCHEDULER_INTERNAL_ERROR
file path: C:\WINDOWS\system32\drivers\watchdog.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: Watchdog Driver
Bug check description: This indicates that the video scheduler has detected a fatal violation.
The crash took place in a Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.



On Thu 1/2/2020 12:26:57 AM your computer crashed or a problem was reported
crash dump file: C:\WINDOWS\Minidump\010220-23390-01.dmp
This was probably caused by the following module: watchdog.sys (watchdog+0x41A0)
Bugcheck code: 0x119 (0x2, 0xFFFFFFFFC000000D, 0xFFFFF90A0BB67860, 0xFFFFA305DEB93B90)
Error: VIDEO_SCHEDULER_INTERNAL_ERROR
file path: C:\WINDOWS\system32\drivers\watchdog.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: Watchdog Driver
Bug check description: This indicates that the video scheduler has detected a fatal violation.
The crash took place in a Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.



On Mon 12/30/2019 5:49:57 PM your computer crashed or a problem was reported
crash dump file: C:\WINDOWS\Minidump\123019-22515-01.dmp
This was probably caused by the following module: watchdog.sys (watchdog+0x41A0)
Bugcheck code: 0x119 (0x2, 0xFFFFFFFFC000000D, 0xFFFF870149077860, 0xFFFFB787B2B069D0)
Error: VIDEO_SCHEDULER_INTERNAL_ERROR
file path: C:\WINDOWS\system32\drivers\watchdog.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: Watchdog Driver
Bug check description: This indicates that the video scheduler has detected a fatal violation.
The crash took place in a Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.



On Fri 12/27/2019 12:05:50 AM your computer crashed or a problem was reported
crash dump file: C:\WINDOWS\Minidump\122719-25187-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x1C14E0)
Bugcheck code: 0x139 (0x3, 0xFFFFBC07EB6DF270, 0xFFFFBC07EB6DF1C8, 0x0)
Error: KERNEL_SECURITY_CHECK_FAILURE
file path: C:\WINDOWS\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: The kernel has detected the corruption of a critical data structure.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.



On Tue 12/24/2019 8:31:07 PM your computer crashed or a problem was reported
crash dump file: C:\WINDOWS\Minidump\122419-24500-01.dmp
This was probably caused by the following module: watchdog.sys (watchdog+0x41A0)
Bugcheck code: 0x119 (0x2, 0xFFFFFFFFC000000D, 0xFFFFF00CEF167860, 0xFFFF82099506BCB0)
Error: VIDEO_SCHEDULER_INTERNAL_ERROR
file path: C:\WINDOWS\system32\drivers\watchdog.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: Watchdog Driver
Bug check description: This indicates that the video scheduler has detected a fatal violation.
The crash took place in a Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.



On Sat 11/23/2019 6:42:38 PM your computer crashed or a problem was reported
crash dump file: C:\WINDOWS\Minidump\112319-23312-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x1C14E0)
Bugcheck code: 0xEF (0xFFFFB10B98098080, 0x0, 0x0, 0x0)
Error: CRITICAL_PROCESS_DIED
file path: C:\WINDOWS\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that a critical system process died.
There is a possibility this problem was caused by a virus or other malware.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.



On Tue 11/5/2019 6:12:46 PM your computer crashed or a problem was reported
crash dump file: C:\WINDOWS\Minidump\110519-23109-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x1C1220)
Bugcheck code: 0x18 (0x0, 0xFFFFBE0B8418B260, 0x2, 0xFFFFFFFFFFFF8006)
Error: REFERENCE_BY_POINTER
file path: C:\WINDOWS\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that the reference count of an object is illegal for the current state of the object.
This bug check belongs to the crash dump test that you have performed with WhoCrashed or other software. It means that a crash dump file was properly written out.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.



On Sun 11/3/2019 1:57:54 PM your computer crashed or a problem was reported
crash dump file: C:\WINDOWS\Minidump\110319-22468-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x1C1220)
Bugcheck code: 0x3B (0xC0000005, 0xFFFFF80351A18254, 0xFFFFA4067D73E270, 0x0)
Error: SYSTEM_SERVICE_EXCEPTION
file path: C:\WINDOWS\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.



On Wed 10/23/2019 12:10:20 AM your computer crashed or a problem was reported
crash dump file: C:\WINDOWS\Minidump\102319-23906-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x1C1220)
Bugcheck code: 0x3B (0xC0000005, 0xFFFFF8003E1E9F9A, 0xFFFFF6857CFCE960, 0x0)
Error: SYSTEM_SERVICE_EXCEPTION
file path: C:\WINDOWS\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.



The following dump files were found but could not be read. These files may be corrupted:
C:\WINDOWS\Minidump\030920-26000-01.dmp
Click to expand...

Ok that's interesting. That probably means you need to reinstall your display drivers. I wouldn't just uninstall and reinstall them though, I would download Display Driver Uninstaller and use it to completely get rid of it. You can download DDU here.... Just be sure and follow the instructions, but it's easy.... https://www.wagnardsoft.com/forums/viewtopic.php?f=5&t=2747

Oh make sure you go to Nvidia's website and download their latest drivers for your 1060 before uninstalling and rebooting into safe mode..... Make sure windows update doesn't try and install that driver for you.
 
Last edited:
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Mattp2017 said:
Ok that's interesting. That probably means you need to reinstall your display drivers. I wouldn't just uninstall and reinstall them though, I would download Display Driver Uninstaller and use it to completely get rid of it. You can download DDU here.... Just be sure and follow the instructions, but it's easy.... https://www.wagnardsoft.com/forums/viewtopic.php?f=5&t=2747

Oh make sure you go to Nvidia's website and download their latest drivers for your 1060 before uninstalling and rebooting into safe mode..... Make sure windows update doesn't try and install that driver for you.
Click to expand...
thanks for the response but I've done that multiple times in the past with no effect im almost convinced its not something to do with software
 
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stick with 1 thread
So I have issues with my pc only when gaming. The more demanding games crash to desktop as if I pressed alt f4. They rarely leave a trace in event viewer (it can happen within minutes or hours without issue). I've tried everything it's not drivers, temperatures, PSU or software issue. The only thing is I ran memtest 3 separate times and the first time I got 3 errors at test 7 second time no errors at all and the third 1 error at test 7 again. Can I conclude that my ram needs changing.I also want to mention that I tried putting the ram to the other slot on the motherboard but it doesn't work is that normal is that for a secondary module or something


PC specs:
ASUS H110M-CS/C/SIs. 1151 ddr4
Intel I5-7600 3.5ghz/6MB/BOX/LGA1151
J&A 8GB DDR4 2133Mhz
TOSHIBA 1TB DT01ACA100 3.5 32MB SATA 3
Fortron FSP SP-400A PSU 120mm (I've changed it because I thought the PSU might be the issue)
ASUS DUAL GTX 1060 6GB GDDR5
 
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