[SOLVED] Pc keeps blue screening upon turning on

[ChunkyCheese]

So about 2 weeks ago I bought an i7 8700k and Z390 ASRock phantom gaming 6 Z390 motherboard everything was as working well until last night when I got a random blue screen. I reset my uefi to defaults and everything worked fine then this morning as soon as I sighned in my pc blue screened and I’m out of ideas on what to do. I’ve reseated my gpu, RAM, cleated my CMOS. I keep getting and error code on the blue screen that reads UNEXPECTED_KERNEL_MODE_TRAP but I don’t really know what that means but I’m being led to believe that I received a bad cpu but if someone could please help me out it would be greatly appreciated!

 

[LuckyTheLadyBug]

Could also be a software issue. Try doing a fresh windows install.

 

[Satan-IR]

What are full system specs? What RAM do you have? What is the OS? Windwos, which one?

What are the stop codes parameters?

 

[ChunkyCheese]

What are full system specs? What RAM do you have? What is the OS? Windwos, which one?

What are the stop codes parameters?

I7-8700k, GTX 1080, 16 gigs of RAM g skill ripjaws @2800mhz, ASRock phantom gaming 6 Z390 mobo, 1 tb hdd, and windows 10. I am not getting any stop code parameters I simply get the error and there is nothing below the error code where the parameters would be.

 

[Satan-IR]

I7-8700k, GTX 1080, 16 gigs of RAM g skill ripjaws @2800mhz, ASRock phantom gaming 6 Z390 mobo, 1 tb hdd, and windows 10. I am not getting any stop code parameters I simply get the error and there is nothing below the error code where the parameters would be.

I think if it was a really faulty/bad CPU the system shouldn't really POST and you wouldn't get to Windows loading and getting a BSOD.

Do you get the error code as soon as Windows loads? If it's not immediate you can set Windows to drop a minidump and copy the file and upload somewhere and leave link here and someone can look at it. You can see how to configure Windows 10 to drop a crash dump here. That is provided it doesn't BSOD as soon as Windows loads.

 

[ChunkyCheese]

I think if it was a really faulty/bad CPU the system shouldn't really POST and you wouldn't get to Windows loading and getting a BSOD.

Do you get the error code as soon as Windows loads? If it's not immediate you can set Windows to drop a minidump and copy the file and upload somewhere and leave link here and someone can look at it. You can see how to configure Windows 10 to drop a crash dump here. That is provided it doesn't BSOD as soon as Windows loads.

Within 90 seconds my the pc will blue screen. And I have already been in contact with Newegg and am getting an RMA on the cpu. I looked into the error code and it has to due with memory or cpu but my memory worked fine on a spereate build. I also believe it is the cpu because the code says the error could be generated by an overclock instability which my cpu was oc to 4.7 with 0 voltage changes so I believe I either revived a bad cpu or the oc wasn’t stable to begin with and it was a matter of time until something fatal occurred with my pc. UNEXPECTED_KERNAL_MODE_TRAP also has to due with when the cpu generates a fatal error that isn’t able to by The OS causing the blue screen

 

[ChunkyCheese]

I also played with safe mode and windows trouble shooting and had 0 crashes which would indicate hardware malfunctions

 

[Satan-IR]

Different reasons for the UNEXPECTED_KERNAL_MODE_TRAP stop code including and not limited to hardware issues.

I'd say not having problems and BSODs in the safe mode would indicate a software or driver issue rather than a hardware one. Good luck with the new board.

 

[ChunkyCheese]

Different reasons for the UNEXPECTED_KERNAL_MODE_TRAP stop code including and not limited to hardware issues.

I'd say not having problems and BSODs in the safe mode would indicate a software or driver issue rather than a hardware one. Good luck with the new board.

Thanks for your input. Since I never had a BSOD for the the 7 months I had my pc and then randomly got this one with the new board and cpu I just decided to RMA both cpu and MOBO I will also might clean install windows when I get my rig up and running once more when I was repackaging my items getting ready to send them back though I noticed a slight discoloration on the cpu socket on the mobo, using my phone flashlight and magnifying glass it looked as if a single cpu pin was bent and being pushed in a different direction than all the other pins, though a bent pin can be fixed I didn’t mess with it because I’m still relatively new to building PCs and I’d rather just get a brand new mobo and cpu and RMA the old ones so I know I don’t have to worry about it plus if I were to screw with the pin than Newegg could technically screw me and say the pin bent when it was shipped back even though I put the cpu pin guard back on, regardless thank you for the help!