Question PC randomly freezing, having to force restart

Nov 10, 2021
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So I just got my PC a few weeks ago. I had a guy assist me in building it and put it together for me at a store. I brought it home no issues. But recently I have been having the same issue. I will be on my PC and then the taskbar/desktop freezes, then the apps I am on will freeze, then my cursor, videos audio will play for a while then stop. After everything will then freeze entirely and I have to hold the button to force restart. I brought it back to them and they said they couldn't replicate the issue so they said it was most likely the RAM needing to be reseated. I brought it home and the same issue is happening. I have no clue how to replicate it but with no BSOD I can't give some kind of reference code.

Does anyone have suggestions to what I can do to try and figure out what this is?

SPECS:
CPU: *AMD Ryzen 7 5800X 3.8 GHz 8-Core Processor ($374.99 @ Newegg)
CPU Cooler: *Corsair iCUE H150i ELITE CAPELLIX 75 CFM Liquid CPU Cooler ($158.99 @ Amazon)
Motherboard: *Asus TUF GAMING X570-PRO (WI-FI) ATX AM4 Motherboard ($195.05 @ Amazon)
Memory: *Team T-FORCE DARK Za 32 GB (2 x 16 GB) DDR4-3600 CL18 Memory ($119.99 @ Amazon)
Storage: *Gigabyte AORUS Gen4 1 TB M.2-2280 NVME Solid State Drive ($142.99 @ Newegg)
Storage: *Seagate Barracuda 2 TB 3.5" 7200RPM Internal Hard Drive ($179.61 @ Amazon)
Video Card: *EVGA GeForce RTX 3080 Ti 12 GB XC3 ULTRA GAMING iCX3 Video Card ($2095.00 @ Amazon)
Case: Phanteks Eclipse P400A ATX Mid Tower Case ($64.99 @ Newegg)
Power Supply: *SeaSonic FOCUS Plus Gold 1000 W 80+ Gold Certified Fully Modular ATX Power Supply ($181.40 @ Amazon)
 
Last edited:
Nov 10, 2021
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What bios version are you running? it will be listed on bios page probably upper left hand corner. Also did you install chipset driver from the support page? TUF GAMING X570-PLUS (WI-FI) - Support (asus.com)
I am running bios 4002. I also don't actually know what a chipset driver is so I couldn't tell you if I have it installed.

Also I linked the wrong board, i have the 570-pro if that makes any difference
 

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