Question Please help with asus zpehyrus GA502D single to dual channel memory upgrade

iUP

May 24, 2020
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Hello, This is my first post here and i hope this community can help me. With that being said, i have an asus zpehyrus GA502D. This laptop has a ryzen 3750H, GTX 1660TI, and 8GB of on board memory. Being that it was single channel I looked into upgrading the ram. The ryzen 3750H only supports 2400mhz on board memory but when i did a little research, i went to crucials website it said i would be able to add 8GB or 2666 memory https://www.crucial.com/compatible-upgrade-for/asus/rog-zephyrus-(ga502) . i went ahead and bought the memory and installed it. I noticed my system did in fact recognize that it was upgraded to 16GB, I noticed when i went to play dark souls and tekken the frame rate couldnt get past 30FPS and was so choppy it was unplayable. So i uninstalled the ram, and bingo the laptop was back to normal and played all my games fine. Can someone please explain to me what could be wrong?
 

iUP

May 24, 2020
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Did you buy the EXACT (GB, speed, brand, etc) same ram?
Well the ram is soldered onto the board itself. But I did some research on the ram I bought was recommended by you tubers and crucial website. Is there a way I can check the ram?
 

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