Question Q-Symphony Samsung does it work with any specific format?

Sep 22, 2021
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I bought Neo QLED 8K and HW-Q600A soundbar, when i turn on the Q-Symphony for youtube or any other app on Samsung TV i could hear only from soundbar and not TV. If i listen to specific 5.1ch movie on Netflix then i can listen from TV as well.

Samsung customer chat says there is no limitation if it is on it should sound. Can you please advise..