Hey everyone.
I have always turned to you guys when I had computer issues, and I honestly think this is the most helpful place on the internet to ask for help, so I present to you, the most frustrating issue I have had the pleasure of experiencing.
I will post a quick summary here, and then make sure to include all the specs and whatever else is needed:
I recently have had quite a big problem with my internet. I get random disconnects only lasting about 3-5 seconds. The timing of these interruptions appear random and will sometimes happen a few times within an hour or with a few hours interval.
Not enough to throw me out of games, but enough to make it all freeze and then pick up again at lightning speed to catch up with what I missed. I do, however, get disconnected from any voice chats and am unable to access websites; complete internet shutdown for a few seconds. I have been running pings during the interruptions, and it shows up as a few lines of “connection timed out” and then resuming as normal.
I might be crazy, but I feel as if the problem appears more often when playing online games, but it might be my own confirmation bias. My desktop is running on ethernet, but I am not sure if my wifi also disconnects as I don’t think the interruptions are long enough for my phone to drop the wifi icon. I have been contacting my ISP a whole lot, but I feel as if they are just giving me the runaround and not actually understanding the issue.
My ISP set up a ping for a week and asked me to write down the exact time where my internet got disconnected, but it didn’t seem like my data quite matched their own recording, and the issue just kinda stopped there.
Here is a list of all the “Do’s”
Motherboard: Asus Z170-P
Powersupply: Seasonic SSP-650 RT 650W
OS: Windows 10
ISP: Stofa A/S (I live in Denmark). I use a cable connection.
Number of devices connected: I have 2 devices connected to Ethernet which is my desktop and my Philips Hue bridge
I have 7 devices connected to wifi including Iphone, Google Home, 2x Chromecasts and a Chrome audio.
I am using a router/modem provided by my ISP which is a Technicolor CGA4233STO.
Hopefully this is all the details needed, if not I will obviously be happy to supply any information that might be needed to solve this issue.
I have always turned to you guys when I had computer issues, and I honestly think this is the most helpful place on the internet to ask for help, so I present to you, the most frustrating issue I have had the pleasure of experiencing.
I will post a quick summary here, and then make sure to include all the specs and whatever else is needed:
I recently have had quite a big problem with my internet. I get random disconnects only lasting about 3-5 seconds. The timing of these interruptions appear random and will sometimes happen a few times within an hour or with a few hours interval.
Not enough to throw me out of games, but enough to make it all freeze and then pick up again at lightning speed to catch up with what I missed. I do, however, get disconnected from any voice chats and am unable to access websites; complete internet shutdown for a few seconds. I have been running pings during the interruptions, and it shows up as a few lines of “connection timed out” and then resuming as normal.
I might be crazy, but I feel as if the problem appears more often when playing online games, but it might be my own confirmation bias. My desktop is running on ethernet, but I am not sure if my wifi also disconnects as I don’t think the interruptions are long enough for my phone to drop the wifi icon. I have been contacting my ISP a whole lot, but I feel as if they are just giving me the runaround and not actually understanding the issue.
My ISP set up a ping for a week and asked me to write down the exact time where my internet got disconnected, but it didn’t seem like my data quite matched their own recording, and the issue just kinda stopped there.
Here is a list of all the “Do’s”
Motherboard: Asus Z170-P
Powersupply: Seasonic SSP-650 RT 650W
OS: Windows 10
ISP: Stofa A/S (I live in Denmark). I use a cable connection.
Number of devices connected: I have 2 devices connected to Ethernet which is my desktop and my Philips Hue bridge
I have 7 devices connected to wifi including Iphone, Google Home, 2x Chromecasts and a Chrome audio.
I am using a router/modem provided by my ISP which is a Technicolor CGA4233STO.
Hopefully this is all the details needed, if not I will obviously be happy to supply any information that might be needed to solve this issue.
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