- Jan 5, 2010
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Hey there Tom's Community people!
In our ongoing efforts to improve cybersecurity, we'll be making changes to the way users sign-in to the forums starting today, August 10th. As such, every one of our users will be logged out of Tom's Hardware, and all cookies will expire during the migration.
When the migration takes place, it will mark the beginning of Phase 1 (tentatively scheduled for late this week or early next week Aug 10th-14th). Once it is live, to ensure a seamless transition and to preserve your current password, simply log in to your Tom’s Hardware account between now and August 16th. You'll be able to do so by selecting the link in the upper right-hand corner of the site, or by heading to the login page directly once it is live. The new service provides better encryption, so it’s a no-brainer for the security-minded.
Please note that during the migration period, registration and account recovery emails may be delayed by several minutes, so we ask for your patience in this regard. Additionally, please be sure to check your spam folders as sometimes emails end up there.
To sweeten the deal and ensure everyone comes along, we’re running two back to back Summer Giveaways worth thousands of dollars in prizes, including epic and legendary hardware, steam gift cards, and tech that we know you want. For the first of these massive summer giveaways, look no further than right here: http://www.tomshardware.com/forum/id-3493436/tom-hardware-builds-giveaway.html
Cybersecurity is everyone’s responsibility, and we’re taking active steps to safeguard your security and privacy with this change on Tom’s. Thank you in advance for your attention to this!
Please use this this mega-thread for any questions or concerns regarding the sign-in service migration and how it can affect your account. Stay tuned for additional details as the timeline for the roll-out of the account migration becomes more clear, as we'll be sharing that with you right here.
Warm Regards,
The Tom’s Community Team
Quick Solutions
Q. I'm getting 500 server errors when I try to log in / log out / navigate the site. Help?
A. Delete your cookies and clear your cache.
Q. The password reset option doesn't work and I can't get into my account.
A. Certain accounts have an issue associated with them that we're hoping to fix in short order. No worries though, your account is safe. If you are someone who has an account and can't use the reset password option, shoot us an email at community@tomshardware.com and we'll add your name to the list of those we're tracking with this problem.
Q. I can't change my email address / my email address is old and I can't log in.
A. Shoot us an email at community@tomshardware.com and we'll process the request manually to change your address once the migration phases have completed.
Q. I didn't get a registration / confirmation / notification email!
A. Check your spam folder and/or different tabs in your email provider and be sure to whitelist us. Be sure to check your account settings for your email preference on notifications.
In our ongoing efforts to improve cybersecurity, we'll be making changes to the way users sign-in to the forums starting today, August 10th. As such, every one of our users will be logged out of Tom's Hardware, and all cookies will expire during the migration.
When the migration takes place, it will mark the beginning of Phase 1 (tentatively scheduled for late this week or early next week Aug 10th-14th). Once it is live, to ensure a seamless transition and to preserve your current password, simply log in to your Tom’s Hardware account between now and August 16th. You'll be able to do so by selecting the link in the upper right-hand corner of the site, or by heading to the login page directly once it is live. The new service provides better encryption, so it’s a no-brainer for the security-minded.
Please note that during the migration period, registration and account recovery emails may be delayed by several minutes, so we ask for your patience in this regard. Additionally, please be sure to check your spam folders as sometimes emails end up there.
To sweeten the deal and ensure everyone comes along, we’re running two back to back Summer Giveaways worth thousands of dollars in prizes, including epic and legendary hardware, steam gift cards, and tech that we know you want. For the first of these massive summer giveaways, look no further than right here: http://www.tomshardware.com/forum/id-3493436/tom-hardware-builds-giveaway.html
Cybersecurity is everyone’s responsibility, and we’re taking active steps to safeguard your security and privacy with this change on Tom’s. Thank you in advance for your attention to this!
Please use this this mega-thread for any questions or concerns regarding the sign-in service migration and how it can affect your account. Stay tuned for additional details as the timeline for the roll-out of the account migration becomes more clear, as we'll be sharing that with you right here.
Warm Regards,
The Tom’s Community Team
Quick Solutions
Q. I'm getting 500 server errors when I try to log in / log out / navigate the site. Help?
A. Delete your cookies and clear your cache.
Q. The password reset option doesn't work and I can't get into my account.
A. Certain accounts have an issue associated with them that we're hoping to fix in short order. No worries though, your account is safe. If you are someone who has an account and can't use the reset password option, shoot us an email at community@tomshardware.com and we'll add your name to the list of those we're tracking with this problem.
Q. I can't change my email address / my email address is old and I can't log in.
A. Shoot us an email at community@tomshardware.com and we'll process the request manually to change your address once the migration phases have completed.
Q. I didn't get a registration / confirmation / notification email!
A. Check your spam folder and/or different tabs in your email provider and be sure to whitelist us. Be sure to check your account settings for your email preference on notifications.
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