Sign-In Migration Megathread

[Jsimenhoff]

How about the nonworking email thing? Is that something that will ever be fixed?

Could you clarify what you mean by nonworking email?

 

[Jsimenhoff]

When will the summer giveaways begin? And do we receive emails when they start? I don't want to miss them.

They just started! Enter today:

Best PC Builds Summer Giveaway

Nintendo Switch Summer Fun Giveaway

 

[Jsimenhoff]

Most log in issues can be resolved by deleting your browser cookies and using your e-mail to log in. When deleting cookies, you'll need to find any associated with tomsguide.com, tomshardware.com, and tomshardware.co.uk. If you are not having issues logging in DO NOT delete your cookies.

I repeat, if you are NOT having any issues logging in then DO NOT delete your cookies.

 

[logainofhades]

I have to sign in using google now. It will no longer let me log in using my username, as it wants to keep going to my old email. I can live with that, as it is quicker to log in that way.

 

[mbilal2]

MERGED QUESTION
Question from lumineZ : "Login, login, login....."

Why do I have to login now every time I open tomshardware in the browser.
And it seems even after I have logged in I will drop out again after 2 - 3 minutes and have to log in again... Not a big problem but a bit frustrating having to do this almost every time one is trying to help someone.

It shouldn't do that. Make sure cookies are enabled for your browser. Also save password if it's a personal computer to save you some time of re-entering info.

 

[Jsimenhoff]

I have to sign in using google now. It will no longer let me log in using my username, as it wants to keep going to my old email. I can live with that, as it is quicker to log in that way.

This is good to hear and should be repeated:

If you're having issues logging in with your username, try your e-mail instead.

 

[13thmonkey]

Does the email address change mechanism still work?

 

[Jsimenhoff]

Does the email address change mechanism still work?

Good question. Let me test this and get back to you.

 

[DRagor]

Have you tried this fix suggested by Randomizer?

If you can't log out you can probably force it by deleting cookies for tomshardware.com (or .co.uk). I can't say for certain but I suspect the cookie named "sso.tomshardware.com-sso" is the culprit.

Well it seems deleting cookies solved the problem, at least for now.

 

[lumineZ]

MERGED QUESTION
Question from lumineZ : "Login, login, login....."

Why do I have to login now every time I open tomshardware in the browser.
And it seems even after I have logged in I will drop out again after 2 - 3 minutes and have to log in again... Not a big problem but a bit frustrating having to do this almost every time one is trying to help someone.

It shouldn't do that. Make sure cookies are enabled for your browser. Also save password if it's a personal computer to save you some time of re-entering info.

Cookies are enabled. Passoword is saved.
Everything is like it used to be in every way exept this login "problem"

 

[Jsimenhoff]

Cookies are enabled. Passoword is saved.
Everything is like it used to be in every way exept this login "problem"

Are you using an adblocker or cookie blocker such as Adblock or Ghostery? This could be causing the cookies from being saved properly. If all else fails please delete your cookies and try to log in using your e-mail address.

 

[RedJaron]

There used to be a link at the end of articles saying "Comment from the Forums". Was that removed with this change? If so I would very much prefer to have that link back.

 

[lumineZ]

Cookies are enabled. Passoword is saved.
Everything is like it used to be in every way exept this login "problem"

Are you using an adblocker or cookie blocker such as Adblock or Ghostery? This could be causing the cookies from being saved properly. If all else fails please delete your cookies and try to log in using your e-mail address.

No I am not using anything like that.
So I have tryed deleting everything related to the internett like log, cookies, etc etc. Exept uninstalling the browser.
Tryed to log in by E-mail. Close the browser after I have logged in = Sign in.....
Delete everything again.
Tryed log in by username. Close the brower after I have logged in = Sign in...........

Tryed this 3 - 4 times with eatch metode with same login trouble. I even logged in and went to this post straight away to type this and I was logged out when I clicked to enter this post...

Everything seems to be working great on my end since it is only this forum I have this problem with, not one other place.

Sooooo did someone who was doing this update do a brainfart and messed up something 😀 😀 😀

 

[jpishgar]

Hey there all,

We've identified a major issue that is preventing a certain group of users from being able to login, or reset their passwords. The dev team is currently working on a fix for this issue, so please bear with us.

If you are experiencing an issue with sign-in and you've performed all of the above checks and potential fixes, and you still aren't able to reset your password or are receiving an error that completely prevents access to your account, please contact us via email at community@tomshardware.com so we can track your case individually.

-JP

 

[ko888]

There used to be a link at the end of articles saying "Comment from the Forums". Was that removed with this change? If so I would very much prefer to have that link back.

I was looking for that link too. I needed to delete a duplicate reply. The only way to do that was to go into my Tracked threads list to be able to edit or delete my article comments.

 

[Deleted member 217926]

There used to be a link at the end of articles saying "Comment from the Forums". Was that removed with this change? If so I would very much prefer to have that link back.

I was looking for that link too. I needed to delete a duplicate reply. The only way to do that was to go into my Tracked threads list to be able to edit or delete my article comments.

It's a known issue that they're working on. Hopefully soon.

You should be able to go to the appropriate Comments section and find the thread until then as well. ( I think all users can see Reviews comments, News comments and Photo reports comments. )

http://www.tomshardware.com/forum/

 

[SinxarKnights]

How about the nonworking email thing? Is that something that will ever be fixed?

Could you clarify what you mean by nonworking email?

I get no email for new badges, replies or anything forum related even though I have it enabled. Enabling email replies on topics does nothing. No email notice of badges, replies, private messages or newsletters in years (since last migration).

Yes my email is correct, yes it is enabled in my profile. Yes I have tested this recently with topics by enabling email notification. Purch doesn't seem to have an issue with sending surveys to me though.

 

[Turb0Yoda]

not sure if this was mentioned, but hitting the top home page button resolves in a 500 error. So does manually entering the URL, with either HTTPS or HTTP.

 

[markbanang]

It is disappointing to find the new login screen wasn't very password manager friendly.

On Linux, with Firefox ESR 52.2.0 (64-bit), KeePass 2.3.2 and PassIfox 1.2.2 when I fill in the user and password automatically, the username erases itself before I can click the login button. To log in, I had to manually copy and paste each field manually.

 

[Deleted member 217926]

The frontpage still logs me out anytime I close the browser. I'm logged in if I click a link in the Forum Live Feed or go directly to the forum though so it's just the frontpage.

 

[Jsimenhoff]

As anort3 identified above, you may experience a cookie mismatch error. You may have to login separately to either the main site or the forum page. Apologies for the inconvenience. Our developers are working on fixing this issue.

 

[ex_bubblehead]

Users have been asking how to change the associated e-mail address. The procedure we send them to has them go to their account page and click on "add account" under "Related accounts". However, that link has now disappeared. At present there is NO way to change the associated e-mail address.

 

[Jsimenhoff]

If you're experiencing any issues with your account associated e-mail address please contact us directly at community@tomshardware.com

 

[Jsimenhoff]

I get no email for new badges, replies or anything forum related even though I have it enabled. Enabling email replies on topics does nothing. No email notice of badges, replies, private messages or newsletters in years (since last migration).

Yes my email is correct, yes it is enabled in my profile. Yes I have tested this recently with topics by enabling email notification. Purch doesn't seem to have an issue with sending surveys to me though.

Could you e-mail us directly? community@tomshardware.com

 

[Onus]

Positive change: I am now able to sign into Toms Guide from work. TG recognized my email address, so all I had to do was click on it to acknowledge it; no PW entry required.