Steve Jobs Tells Student: ''Please Leave Us Alone''

[cookoy]

why do i feel everybody knows Steve Jobs email address except me?

 

[tburns1]

As much as I think Steve is a tool, he really *does not* HAVE to respond to any customer. Period. He's got droves of people to do that for him, and plenty of Apple "events" for Q&A. The fact that he adresses individual customers at all floors me ...

 

[cleeve]

[citation][nom]tburns1[/nom]As much as I think Steve is a tool, he really *does not* HAVE to respond to any customer. Period.[/citation]

I agree, however when he *did* choose to respond he should have done so in a pleasant fashion.

It would have cost him nothing, he already invested time in a response.

 

[brett1042002]

I think both were in the wrong. Steve really needs to work on his customer service skills. The journalist was pretty snotty as well.

 

[The Greater Good]

Has anyone email Steve the "typical Mac user" pic? I would love for him to see that picture.

 

[bhaberle]

In this case they both fail. She shouldn't expect to get a response and he shouldn't of wasted his time responding when everyone knows what kind of person Steve Jobs is.

 

[Guest]

Sounds like the student will have problems transitioning from academia to the ivory tower. It's called buildling character

 

[descendency]

boo hoo.

 

[robochump]

The so called Journalist made it evident that her requests are related to her grade in a class as well as sending via BB, WTF? She went about it all wrong and I dont blame Steve Jobs for not stopping the presses and doing whatever the student wanted. If Steve did actually reply then he should have kept it short and sweet without additional replies but of course this student would have kept sending messages until she heard something...lol.

 

[Guest]

full headers or it didn't happen

 

[Guest]

Did you guys hear the story that Steve Jobs is dying and is HIV positive?

 

[adrcalei]

I wonder why he bother to reply the first one

 

[Guest]

+1 Jobs for handling something his Media Relations Department could not.

I think he needs some new staff though.

 

[gidgiddonihah]

Haha old Steve is arrogant... I thought we all knew this...

 

[kojakwall]

@pcxt21 ... For one, the customer is not always right. A customer should only be given the benefit of a doubt. First, as a customer, you would be calling to make a complaint about a product, make comments about a product, or place an order for a product. Second, having a product makes you a customer, but does not give you the right to use it to get a media, journalistic, or other article completed. That makes you a journalist before being a customer. And third, being in sales for years, I have learned one valuable lesson when dealing with other companies and with my own clientele. Sugar gets you far more than vinegar!!! She is in school and I am sure she will recover... Let this be a lesson in journalism, and more importantly, LIFE!!! Sometimes it can be disappointing if you choose to look at it that way. Or, you can take a more positive perspective and understand next time I will have a better approach to get what I need. Best of luck to both parties here.

 

[Matthias99]

Yeah, the kid is on the whiny side. Apple is under no obligation to give you a quote for your student newspaper article. Although I would think they would be looking to publicize the fact that this school is buying lots of iPads for use in an educational environment, so it seems like it would be in their best interest to do so. Still: if you're on deadline, and you can't get the quote you want, work around it.

OTOH, Jobs seems remarkably unconcerned that: 1) his PR department doesn't seem to be doing their job, and 2) he has an unhappy customer on his hands. Kind of a d-bag response given that Apple seems to work hard at providing good customer support. (Or maybe that's just the reality distortion field at work again.)

You know how you lose 300 million customers, Steve? One at a time. If you're going to reply directly to customer emails, it might not hurt to be a little more tactful.

 

[screechy]

This article made my day. Just proves the kind of company Steve jobs is running.

 

[dextermat]

Steve Jobs is just another capitalist 1st class a**hole that doesn't care about anyone but himself....

see ya in hell!!!! (well I won't be there cause I don't screw up people)

 

[Guest]

ooooh pooor baby. Apple didn't return my phone call and help me with my deadline. waaaaaaaa!!!! Give me a break.

 

[lauxenburg]

Probably had to do something with the Sent from my Blackberry thing.

 

[dimitrik]

I agree with common sentiment. She was a whiny brat. And he acted like a D-bag, when it was just as easy to brush her off politely. Fail x2!

 

[Guest]

WOW 22yrs old, shot down, or she made a cake but didn't get to eat it ? So what, wait i got it, this girl needs her own sympathy fan club, but form some of the stuff I've read here she already has one. You know what, she's in school and she's lllleeeeeeaaaarrrnniiiinnggg......... LIFE should send her a GET WELL card. This could of happened to anybody with any company. Man, some of you seem to be really threatened by Apple. Commerce functions as the central mechanism which drives capitalism, and with that being said any company is just as important as any education and experience is on our future. So young lady don't let this ONE get you down.

 

[Guest]

This site has more of those emails from Steve: http://www.emailsfromstevejobs.com

 

[Guest]

Well she got her quote...

 

[enzo matrix]

Am I the only one who doesn't believe that this student could get Steve Jobs email address and email him and even if so, Jobs have the time to respond back personally?