Steve Jobs Tells Student: ''Please Leave Us Alone''

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First I must admit that I am not an Apple fan. I am impressed at the idea that Mr. Jobs would in fact respond to someone who writes him an e-mail, and he seems to have done that on a number of occasions. However while it was nice that he responded he was pretty much an absolute jerk in his responses. While I believe that Ms. Isaacs did not allow much time for a response and likely bugged the Media Relations department excessively, it seems to me that her overall query was appropriate and should have been responded to.

Let me counterpose her experience with a recent experience I had with Microsoft. I was very unhappy when I read that MS contracted lawyers in Russia was engaging in what I see as unethical behavior by participating in squashing dissent in collusion with Russian authorities. It was my thought that if I wrote to MS directly my e-mail would drop into an abyss and would be ignored. I decided to write to the Gates Foundation instead. Below you will see my e-mail and the response I received.

From: xxxxxx@microsoft.com
To: xxxxxxxxxxx.com
Subject: RE: Russia uses Microsoft to suppress dissent
Date: Tue, 21 Sep 2010 05:26:51 +0000

Mr. Hancock,

I work on Microsoft's public relations team and I wanted take the opportunity to respond to your email.

Thank you for expressing your concern about a story that appeared in last Sunday’s New York Times (9/12) reporting on anti-piracy enforcement actions in Russia that have been used for more nefarious purposes than protecting intellectual property rights. We want to be clear that we unequivocally abhor any attempt to leverage intellectual property rights to stifle political advocacy or pursue improper personal gain. We are moving swiftly to seek to remove any incentive or ability to engage in such behavior. Microsoft’s General Counsel, Brad Smith, has posted a blog describing the actions we are taking in this regard.

http://blogs.technet.com/b/microsoft_blog/archive/2010/09/13/anti-piracy-enforcement-and-ngos.aspx

Thanks,
Dave Miller

From: Brian Hancock
Sent: Sunday, September 12, 2010 8:24 PM
To: Info
Subject: Russia uses Microsoft to suppress dissent

Russia uses Microsoft to suppress dissent
NYT: Russian authorities' new tactic for quelling dissent: confiscating computers under the pretext of searching for pirated Microsoft software.
http://www.msnbc.msn.com/id/39136836/from/toolbar


This is vile. I hope Mr. Gates pays attention to this. There clearly needs to be better control over the "contracting lawyers" in Russia. This is a serious ethical issue and I hope that Microsoft does more than pay lip service to fixing the issue.


Brian E. Hancock
Reno, NV


I must admit I was quite pleased to have received a reply.
 
as ther article stated, if Mr.Jobs had the time to respond to the student's mail more than one time.Then, he surely had the time to press the forward button and type the PR department's E-mail.
 
Not that I'm an Apple fanboi, but journalists, journalism students and "customers" are probably my least favorite people, since most of them are ignorant, self entitled losers.
 
Using schools is a way for Apple to get people using their products. I knew the procurement director at my college and they would get very good deals for Apple products, usually at cost or even below cost. We had several media labs with Apple computers & software because of this, but nobody like using them. However the PC labs were always jammed pack with students.
 
Quite the ego-driven, unprofessional exchange from both sides.
She s 22, so meh. He really should have known better.
Then, of course, the BlackBerry thing really didnt help 😉
 
I agree with Steve Jobs. Apple customers are just stepping stones and should accept this. His response when analyzed means thanks for shopping, come again when we release a new product you shallow image conscience @ss****!
 
This girl is very stupid for relying on someone else's info to which they could/could not respond to write this article. Everyone know they do not have to respond to her emails, especially the PR department. Tech dept. they would have to respond on the other hand.
 
I think Jobs and Apple's PR would've scored big time had they replied with some short comments, followed by "BTW, I notice you use a Blackberry, have you tried an iPhone yet?" or something like that. How long would this gonna take anyway? Terrible jobs and terrible Jobs.
 
She should have sent it via an iPhone :)

He's got better things to do though. Yeah they should have answered her question but so what?
 
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