First I must admit that I am not an Apple fan. I am impressed at the idea that Mr. Jobs would in fact respond to someone who writes him an e-mail, and he seems to have done that on a number of occasions. However while it was nice that he responded he was pretty much an absolute jerk in his responses. While I believe that Ms. Isaacs did not allow much time for a response and likely bugged the Media Relations department excessively, it seems to me that her overall query was appropriate and should have been responded to.
Let me counterpose her experience with a recent experience I had with Microsoft. I was very unhappy when I read that MS contracted lawyers in Russia was engaging in what I see as unethical behavior by participating in squashing dissent in collusion with Russian authorities. It was my thought that if I wrote to MS directly my e-mail would drop into an abyss and would be ignored. I decided to write to the Gates Foundation instead. Below you will see my e-mail and the response I received.
From: xxxxxx@microsoft.com
To: xxxxxxxxxxx.com
Subject: RE: Russia uses Microsoft to suppress dissent
Date: Tue, 21 Sep 2010 05:26:51 +0000
Mr. Hancock,
I work on Microsoft's public relations team and I wanted take the opportunity to respond to your email.
Thank you for expressing your concern about a story that appeared in last Sunday’s New York Times (9/12) reporting on anti-piracy enforcement actions in Russia that have been used for more nefarious purposes than protecting intellectual property rights. We want to be clear that we unequivocally abhor any attempt to leverage intellectual property rights to stifle political advocacy or pursue improper personal gain. We are moving swiftly to seek to remove any incentive or ability to engage in such behavior. Microsoft’s General Counsel, Brad Smith, has posted a blog describing the actions we are taking in this regard.
http://blogs.technet.com/b/microsoft_blog/archive/2010/09/13/anti-piracy-enforcement-and-ngos.aspx
Thanks,
Dave Miller
From: Brian Hancock
Sent: Sunday, September 12, 2010 8:24 PM
To: Info
Subject: Russia uses Microsoft to suppress dissent
Russia uses Microsoft to suppress dissent
NYT: Russian authorities' new tactic for quelling dissent: confiscating computers under the pretext of searching for pirated Microsoft software.
http://www.msnbc.msn.com/id/39136836/from/toolbar
This is vile. I hope Mr. Gates pays attention to this. There clearly needs to be better control over the "contracting lawyers" in Russia. This is a serious ethical issue and I hope that Microsoft does more than pay lip service to fixing the issue.
Brian E. Hancock
Reno, NV
I must admit I was quite pleased to have received a reply.