Strike Two

[Guest]

Archived from groups: rec.games.computer.ultima.online (More info?)

what are the GM's they there for? what do they do ?
it takes 10+ minutes to respond they do not address your problem
then they threaten "rules of conduct" violation when you have to ask again for
the same thing you asked the first time


back in renaissance they were in the game and they helped people
they could retreive your items or unstuck your mount

now they say
1) your information is stored in their server
2) GM's do not have access to the backups
3) it is not feasible for any member of their staff to search this data
4) "Even if we could this would only only show us if an item did exist at one
time ans not what happened to it"


i died on top of building in brit cemetary inside the building was an npc
healer
who asked me 10 times if i wanted to be raised i would click no and it would
ask again i could not move and wasted precious time
my armor was insured when when a character raised me in a safe area it was
not on me !!!!!

why the F do we pay insurance if it doesn't work ?
why does it take GM's so long to respond since the only use form messages?
what do they do in the game ?

strike two for UO

 

[Guest]

Archived from groups: rec.games.computer.ultima.online (More info?)

On 30 Jan 2005 08:42:22 GMT, notavailable12@aol.com (Notavailable12)
wrote:

>strike two for UO

I suggest quitting. That'll show them!

--
Michael Cecil
http://home.comcast.net/~macecil/

 

[Guest]

Archived from groups: rec.games.computer.ultima.online (More info?)

"Notavailable12" <notavailable12@aol.com> wrote in message
news:20050130034222.13716.00000195@mb-m23.aol.com...
> what are the GM's they there for? what do they do ?
> why the F do we pay insurance if it doesn't work ?
> why does it take GM's so long to respond since the only use form messages?
> what do they do in the game ?
>
Why do we pay taxes when politicians don't work? What is the government
there for? Why are the local cops always eating donuts? Why do you need
insurance? Come to Siege! Oh, ok, I'll be serious...

First, this might help next time - you can drag the 'resurection' gump to
the edge of your screen and still control your character - you're rarely
forced to respond to a gump. I've just tried it - and I'm playing happily
(in 2D, anyway) with the gump stuck in the top right corner of my screen.

Next, it's not the GM's fault - can you imagine how slow the game would be
if they logged everything that every NCP, player and monster in the game did
to every item, on every facet of every shard, every day? And what it would
DO to the servers every time they tried to run a complex search on that much
data? That's a massive amount of logging and hardware needed as a solution
to a very small problem.

If you're convinced that the item WAS insured, and that you had enough gold
in the bank to cover it, and that your 'renew insurance' was turned on, go
and log a bug. That won't get quick results, but it's the most reliable way
of getting your complaint to eventually land on the right desks.

The other reason they don't give back things that people claim to have lost
is, there is no proof that you didn't give it to a friend. What is stopping
me from getting a couple of Doom artis, insuring them, waiting till the next
day so that they're logged in the backups, dropping them off at a friend's
house, and then calling a GM to make me some more? The eBay junkies would be
partying in the streets if that worked!
Picture it:
Me: "I just lost my entire bag full of Dragon's blood, and two of the large
talking statues on pedestals! Oh, and my castle fell down, too, and some
schmuck called Lord British has put a new one there instead!"
GM: "That's terrible! Here, let me change the ownership, and give you a few
bags of the things you lost back! Have a nice day, now."
Me: "Woo hoo! I own Lord British's Castle! That was easy!"
GM No. 2: "This noob here says you stole his castle and 20 Doom artis. I ban
thee."
Me: "Easy come, easy go... hey, I can't log in!"

You could always quit, but they won't notice you. You could also apply to
become a GM!
Good luck!

 

[Guest]

Archived from groups: rec.games.computer.ultima.online (More info?)

but they can track items and copies

each item gets a 8 or 9 digit id number you might have seen them during
horrible lag on plant seeds even seeds from same plant have different
numbers
the fact that they can track an item and location means that they simply
don't think highly enough of their customers to provide the service

back up = many gigs
each shard seperate back up
each shard many gigs
GMs = doing nothing
they could be reviewing the data for a marker of an account then
back up of specific account= many megs
specific character = couple megs
they could if EA cared about service

they could charge for this "service"
i would have paid dearly to have not been screwed out of my uber armor
due to one of their mistakes


no one has yet answered what the GMs actually do ?????

 

[Ice]

Archived from groups: rec.games.computer.ultima.online (More info?)

On 31 Jan 2005 07:59:44 GMT, jesus6666@aol.com (Jesus6666) wrote:


>no one has yet answered what the GMs actually do ?????

Answer, nothing, and if you want to see one face to face,
you would need to go to India. Even when they were located
in the US, they did nothing, (except try to make out with the
girls/boys, in the office and on-line, and help their PK friends).

I have actually got "real" help from a GM about twice in 7 years.
People play UO because of the game, not the service. Makes
you wonder what subscriptions would be like if they really had
service.

Ice

 

[Guest]

Archived from groups: rec.games.computer.ultima.online (More info?)

Jesus6666 wrote:

> but they can track items and copies
>
> each item gets a 8 or 9 digit id number you might have seen them during
> horrible lag on plant seeds even seeds from same plant have different
> numbers
> the fact that they can track an item and location means that they simply
> don't think highly enough of their customers to provide the service

It is company policy that they do not replace lost items. I happen to
agree with this because in the past before this policy was instituted
corrupt players or GMs used it to get free items/gold. There is just no
way it can be policed with all the free trial membership codes and cheap
copies of UO on the shelves.
<snip>

> no one has yet answered what the GMs actually do ?????

It's been posted on OSI's web site before. The only thing GMs can do is
help with technical problems related to in game issues, stopping
exploiters, and harassment calls. For example your character is stuck in
artwork or you have a 255 stone item in your inventory you can't pick
up. They don't deal with anything like billing or connectivity issues.
They aren't even supposed to give game advice that can be found on a web
site. It is really a limited set of stuff they can help you with.

 

[Guest]

Archived from groups: rec.games.computer.ultima.online (More info?)

"Jesus6666" <jesus6666@aol.com> wrote in message
news:20050131025944.05907.00000235@mb-m20.aol.com...
> but they can track items and copies
>
No, they can IDENTIFY an item from it's identity number. Not TRACK, at least
not in the way that you're implying. To them, there is no difference between
you saying "I had item 19845787 and now it's gone" and "My lovely Doom helm
that took me 5 months of camping to get is gone". They can't track where
it's been, or what happened to it, because, once again, they aren't wasting
gigs and gigs on logging.
>
> back up = many gigs
True
> each shard seperate back up
True
> each shard many gigs
True
> GMs = doing nothing
> they could be reviewing the data for a marker of an account then
> back up of specific account= many megs
Again, not true. So they identify that you DID have a Orcish Kryss of Lesser
Thwacking at last backup. There are many ways that could have disappeared
since then. You could have thrown it in a trash barrel. You could have
smelted it. A monster could have taken it, and then gone 'poof'. You might
have simply put it down somewhere.
> specific character = couple megs
Otherwise known as 'needle in haystack'. They would have to restore the
ENTIRE backup to somewhere, and then go through all that data looking for
'your' item. That's the way databases tend to work.
Data recovery services charge hundreds of dollars per hour for services like
that - what's your armour worth to you?
> they could if EA cared about service
They do care about service. Not as much as you care about a few
insignificant pixels, apparently, but they do care, at least in my
experience.
> they could charge for this "service"
> i would have paid dearly to have not been screwed out of my uber armor
> due to one of their mistakes
How much, exactly? What would you pay? You're talking about a LOT of data
that they'd have to go through to find out if you are actually telling the
truth - and a one-time posession of an item doesn't mean that you're telling
the truth. Based on data retrieval services that I've dealt with in the last
few months, you're looking at a bill of approximately $1500. Is your 'uber
armour' worth that much to you? I sincerely doubt it. Besides, if it IS
their mistake, why are you offering to pay for it?
>
> no one has yet answered what the GMs actually do ?????
>
GM's try to deal with exploiters. They try to help players who are stuck, or
have misunderstood some of the game rules. They stop griefers occasionally -
one very nice one helped me out less than a fortnight ago.
GMs occasionally go further than that. One rescued my ghost pet and vetted
him back to health a while ago. I didn't even call him - he just happened to
be in the same area as me, and stopped to help. One helped me with a dodgy
teleport tile in my house. One stopped my 7AE sword from taking damage a
while ago when we both misunderstood what a problem was.

Their job is NOT to cater to every player's whim, or to fix the results of
bugs. The support web site's there to log bugs, and the devs are there to
try to identify and fix bugs, according to the work load that they are set
by the business.

I know that there is still a long list of bugs, and there probably always
will be. But, in as much as you feel you have the right to accuse the GMs of
failing to do their job, because they didn't give you replacements, anyone
else has the right to accuse you of, just possibly, forgetting to insure
your items. And just like that, the shoe's on the other foot.
It's just pixels. There are plenty of them out there - go and find some
more!

 

[Guest]

Archived from groups: rec.games.computer.ultima.online (More info?)

On Mon, 31 Jan 2005, Ice wrote:

> On 31 Jan 2005 07:59:44 GMT, jesus6666@aol.com (Jesus6666) wrote:
>
>
> >no one has yet answered what the GMs actually do ?????
>
> Answer, nothing, and if you want to see one face to face,
> you would need to go to India. Even when they were located
> in the US, they did nothing, (except try to make out with the
> girls/boys, in the office and on-line, and help their PK friends).
>

FWIW, all GMs live in Redwood City and the surrounding locale.

--
Paul W. Lints UIN:25030144
pwlints@deleteme.csupomona.edu

 

[Ice]

Archived from groups: rec.games.computer.ultima.online (More info?)

On Thu, 3 Feb 2005 01:54:39 -0800, "Paul W. Lints"
<pwlints@deleteme.csupomona.edu> wrote:

>On Mon, 31 Jan 2005, Ice wrote:
>
>> On 31 Jan 2005 07:59:44 GMT, jesus6666@aol.com (Jesus6666) wrote:
>>
>>
>> >no one has yet answered what the GMs actually do ?????
>>
>> Answer, nothing, and if you want to see one face to face,
>> you would need to go to India. Even when they were located
>> in the US, they did nothing, (except try to make out with the
>> girls/boys, in the office and on-line, and help their PK friends).
>>
>
>FWIW, all GMs live in Redwood City and the surrounding locale.
Why did EA announce last year that ALL customer service had been
moved to India then?

Ice

 

[Guest]

Archived from groups: rec.games.computer.ultima.online (More info?)

On Thu, 3 Feb 2005, Ice wrote:

> On Thu, 3 Feb 2005 01:54:39 -0800, "Paul W. Lints"
> <pwlints@deleteme.csupomona.edu> wrote:
>
> >On Mon, 31 Jan 2005, Ice wrote:
> >
> >> On 31 Jan 2005 07:59:44 GMT, jesus6666@aol.com (Jesus6666) wrote:
> >>
> >>
> >> >no one has yet answered what the GMs actually do ?????
> >>
> >> Answer, nothing, and if you want to see one face to face,
> >> you would need to go to India. Even when they were located
> >> in the US, they did nothing, (except try to make out with the
> >> girls/boys, in the office and on-line, and help their PK friends).
> >>
> >
> >FWIW, all GMs live in Redwood City and the surrounding locale.
> Why did EA announce last year that ALL customer service had been
> moved to India then?
>

ITYM phone/tech support. I was in Redwood City at EA headquarters last
September, and was told by Wilki that GMs all live in the area. I could
always check with him again to see if that has changed, but if you don't
believe me now I doubt you would then.

--
Paul W. Lints UIN:25030144
pwlints@deleteme.csupomona.edu

 

[Guest]

Archived from groups: rec.games.computer.ultima.online (More info?)

"Paul W. Lints" <pwlints@deleteme.csupomona.edu> wrote in message
news😛ine.GSO.4.55.0502031228300.21336@garrison.intranet.csupomona.edu...
> On Thu, 3 Feb 2005, Ice wrote:
>
>> On Thu, 3 Feb 2005 01:54:39 -0800, "Paul W. Lints"
>> <pwlints@deleteme.csupomona.edu> wrote:
>>
>> >On Mon, 31 Jan 2005, Ice wrote:
>> >
>> >> On 31 Jan 2005 07:59:44 GMT, jesus6666@aol.com (Jesus6666) wrote:
>> >>
>> >>
>> >> >no one has yet answered what the GMs actually do ?????
>> >>
>> >> Answer, nothing, and if you want to see one face to face,
>> >> you would need to go to India. Even when they were located
>> >> in the US, they did nothing, (except try to make out with the
>> >> girls/boys, in the office and on-line, and help their PK friends).
>> >>
>> >
>> >FWIW, all GMs live in Redwood City and the surrounding locale.
>> Why did EA announce last year that ALL customer service had been
>> moved to India then?
>>
>
> ITYM phone/tech support. I was in Redwood City at EA headquarters last
> September, and was told by Wilki that GMs all live in the area. I could
> always check with him again to see if that has changed, but if you don't
> believe me now I doubt you would then.
>
> --
> Paul W. Lints UIN:25030144
> pwlints@deleteme.csupomona.edu
>


Customer service is defined by out-of-game support, via phone, fax, or
internet (email, etc).

GMs are considered "In-Game Staff" and don't fall into the Customer Service
catergory.

--
psz