- Oct 29, 2022
- 15
- 0
- 10
I don't know where to properly post this
Yesterday: I was previously signed onto my account and was about to log into a game with my friends for a session, but it suddenly froze. I waited for almost 20 minutes before I pushed the power button and forced it to restart.
However, when it went to the sign-on screen, my profile wasn't there and instead someone else.
That profile is the seller who sold me this computer almost 3 years ago.
I tried restarting multiple times, advanced restart, shutting it down for an hour.
I even tried the system restore option, but the Seller's profile is still there and is the only profile there.
I tried the password he provided me years ago when I was switching the admin provileges to my account, but it said "device offline" or told me to restart (again), so I can't log on AT ALL.
All my work, commission projects and private info is on my profile and I'm getting increasingly more stressed as I see the seller's profile over and over after each restart.
Extra info: I also made multiple attempts in the last year to update windows to 11, but it kept giving me an "error," so I'm forever stuck with 10.
I was at the blue screen after advanced restart to try and do a system restore after multiple attempts to restart and restore all day yesterday.
Unfortunately, I seem to get stuck at step 6, returning to the first screen after using CMD to use the command "net user administrator /active: yes"
I don't see the option to return to the first screen, but after I close the command prompt, it goes to the option of either:
A) Troubleshoot, leading to more options like system restore (didn't work), System Image Recover (didn't work), Startup Repair (same result), Command Prompt, UEFI/BIOS Firmware settings, or "Go back to Previous Build," (also didn't work)
or B) Turn of PC
I tried option B, but it just led back to Square 1
I was scouring through Google searching all day to fiddle with BIOS and Command Prompts, trying to use the CMD to fiddle with the disks and scans.
Though it kept saying it was unable to scan and eventually tried to work on the disks through the CMD.
However, halfway through scanning, it did that "freakout" again as of 9:25pm didn't respond to anything for almost 20 minutes. No key tapping, mouse movement, or clicking gave any response, so I had to do a force restart again.
Upon restarting, now it's just goes to the BIOS/UEFI Utility mode and won't go to the sign-on prompts, so now I don't even see the seller's profile. Just the BIOS screen by Republic of Gamers.
I tried loading the BIOS default settings. but instead of going straight to the Sign-on screen, it loops back to BIOS.
I try exiting or rebooting (again) and it goes to a black screen with a blinking white underscore for a couple seconds and it's straight back to BIOS
I'm very confused as to what is going on with this computer.
If the information helps, this is a custom built pc with Razer, using Geforce gtx
I can't say what other specs it has, since I am unable to sign into my profile, nor can I find said profile. It's assumed it may be corrupted, but in place is the profile of the seller, even though I removed his profile after buying and moved admin privileges to my (now missing) profile.
The BIOS/UEFI Utility is also by Republic of Gamers
It's forever stuck at Windows 10, as prior to this stressful event, it kept giving an error every time I tried to update it to 11.
If you need boot information, there's Samsung SSD 840 EVO 250GB, Kingston SV300S37A240G, and WDC WD10EZEX-08M2NA0
First two are "E1" while the last is "E2"
Boot option 1 is under Samsung, but I tried rearranging it to see if it'd helps. Same result.
I tried disabling the Secure Boot sate: Same result.
Tried scouring through the BIOS' ASUS EZ Mode, but same result. But I don't know where to look anyway,
I tried forcing it off again and on, since I no longer have the option to restart as normal.
Been over 24 hours of trying to figure it out.
I did have it taken a look at by a local computer repairman because there were a lot of loose items from the move.
He had a fan replaced, new thermal past put in, and a BIOS battery (I assume that he saw it was needed).
UPDATE: So I purchased an external harddrive under Seagate BUP Slim, set it up on this laptop, including the Windows 10 installer. I then plugged it to the affected computer and attempted to boot it. Still BIOS, but I see the Seagate harddrive in the Boot list.
However, when I click on it, it still goes to a black screen with a blinking white underscore. Did I accidentally skip a step? What else can I do?
UPDATE 2: I double checked that I got the Windows 10 installer set up into the ext drive, and it seems that BIOS won't recognize it? Or it won't register it, even though it's in the usb plug AND the ext drive itself is lit up, indicating it is indeed connected.
UPDATE 3: Back to Square 2 finally. I'm not sure if it booted from the ext drive, but it's nice NOT to see BIOS immediately after booting.
However, after clicking Repair PC, it brought me to
Shut down PC
or Troubleshoot with the following sub-options
Option 2, Command Prompt, I attempted to do a system reset through that but it was not a recognizable command.
Option 3, I skipped for now until I get the okay that this is a safe option
Options 4, System Restore, didn't work or.. it didn't specify. It said that was to specify which Windows Installation to restore and to restart (wary about doing that).
Option 5 was also a no-go.
Leaving it on and fiddling with the command prompt to work around and find a way get the ext drive to go
Yesterday: I was previously signed onto my account and was about to log into a game with my friends for a session, but it suddenly froze. I waited for almost 20 minutes before I pushed the power button and forced it to restart.
However, when it went to the sign-on screen, my profile wasn't there and instead someone else.
That profile is the seller who sold me this computer almost 3 years ago.
I tried restarting multiple times, advanced restart, shutting it down for an hour.
I even tried the system restore option, but the Seller's profile is still there and is the only profile there.
I tried the password he provided me years ago when I was switching the admin provileges to my account, but it said "device offline" or told me to restart (again), so I can't log on AT ALL.
All my work, commission projects and private info is on my profile and I'm getting increasingly more stressed as I see the seller's profile over and over after each restart.
Extra info: I also made multiple attempts in the last year to update windows to 11, but it kept giving me an "error," so I'm forever stuck with 10.
I was at the blue screen after advanced restart to try and do a system restore after multiple attempts to restart and restore all day yesterday.
Unfortunately, I seem to get stuck at step 6, returning to the first screen after using CMD to use the command "net user administrator /active: yes"
I don't see the option to return to the first screen, but after I close the command prompt, it goes to the option of either:
A) Troubleshoot, leading to more options like system restore (didn't work), System Image Recover (didn't work), Startup Repair (same result), Command Prompt, UEFI/BIOS Firmware settings, or "Go back to Previous Build," (also didn't work)
or B) Turn of PC
I tried option B, but it just led back to Square 1
I was scouring through Google searching all day to fiddle with BIOS and Command Prompts, trying to use the CMD to fiddle with the disks and scans.
Though it kept saying it was unable to scan and eventually tried to work on the disks through the CMD.
However, halfway through scanning, it did that "freakout" again as of 9:25pm didn't respond to anything for almost 20 minutes. No key tapping, mouse movement, or clicking gave any response, so I had to do a force restart again.
Upon restarting, now it's just goes to the BIOS/UEFI Utility mode and won't go to the sign-on prompts, so now I don't even see the seller's profile. Just the BIOS screen by Republic of Gamers.
I tried loading the BIOS default settings. but instead of going straight to the Sign-on screen, it loops back to BIOS.
I try exiting or rebooting (again) and it goes to a black screen with a blinking white underscore for a couple seconds and it's straight back to BIOS
I'm very confused as to what is going on with this computer.
If the information helps, this is a custom built pc with Razer, using Geforce gtx
I can't say what other specs it has, since I am unable to sign into my profile, nor can I find said profile. It's assumed it may be corrupted, but in place is the profile of the seller, even though I removed his profile after buying and moved admin privileges to my (now missing) profile.
The BIOS/UEFI Utility is also by Republic of Gamers
It's forever stuck at Windows 10, as prior to this stressful event, it kept giving an error every time I tried to update it to 11.
If you need boot information, there's Samsung SSD 840 EVO 250GB, Kingston SV300S37A240G, and WDC WD10EZEX-08M2NA0
First two are "E1" while the last is "E2"
Boot option 1 is under Samsung, but I tried rearranging it to see if it'd helps. Same result.
I tried disabling the Secure Boot sate: Same result.
Tried scouring through the BIOS' ASUS EZ Mode, but same result. But I don't know where to look anyway,
I tried forcing it off again and on, since I no longer have the option to restart as normal.
Been over 24 hours of trying to figure it out.
I did have it taken a look at by a local computer repairman because there were a lot of loose items from the move.
He had a fan replaced, new thermal past put in, and a BIOS battery (I assume that he saw it was needed).
UPDATE: So I purchased an external harddrive under Seagate BUP Slim, set it up on this laptop, including the Windows 10 installer. I then plugged it to the affected computer and attempted to boot it. Still BIOS, but I see the Seagate harddrive in the Boot list.
However, when I click on it, it still goes to a black screen with a blinking white underscore. Did I accidentally skip a step? What else can I do?
UPDATE 2: I double checked that I got the Windows 10 installer set up into the ext drive, and it seems that BIOS won't recognize it? Or it won't register it, even though it's in the usb plug AND the ext drive itself is lit up, indicating it is indeed connected.
UPDATE 3: Back to Square 2 finally. I'm not sure if it booted from the ext drive, but it's nice NOT to see BIOS immediately after booting.
However, after clicking Repair PC, it brought me to
Shut down PC
or Troubleshoot with the following sub-options
- Startup Repair
- Command Prompt
- Uninstall Updates
- System Restore
- System Image Recovery
Option 2, Command Prompt, I attempted to do a system reset through that but it was not a recognizable command.
Option 3, I skipped for now until I get the okay that this is a safe option
Options 4, System Restore, didn't work or.. it didn't specify. It said that was to specify which Windows Installation to restore and to restart (wary about doing that).
Option 5 was also a no-go.
Leaving it on and fiddling with the command prompt to work around and find a way get the ext drive to go
Last edited:
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