T-Mobile CEO Angry With People Who 'Steal' From Carrier's 'Unlimited' Data Plans

[Mal Pherian]

According to US consumer law, An advertisement must be followed by the company advertising it.

If T-Mobile is advertising Unlimited Data, and yet they begin restricting Consumers who have "Purchased" the "unlimited Plan", T-Mobile is not only in violation and breach of contract with all of said consumers, but is also guilty of not only false advertisement, but Fraud (Selling a service to a customer that does not technically exist).

I am surprised T-Mobile and the other carriers haven't had the fuck sued out of them to be honest. For defrauding, and Breaching their own contracts. Most likely they have some clause in the paperwork that negates anything they are actually supposed to give you and allows them to change the plan on a whim without notifying you.

So I guess technically, your not actually buying an unlimited plan, your buying -

"Unlimited (Except when we feel you shouldn't be able to use the service anymore and then we have the right to discontinue or charge you or penalize your usage if we feel like it") Plan.

 

[A_Goat]

Lol what the heck?


I regularly push over 50GB of date over my 4G connection via t-mobile network. Haven't heard a peep from them about that! Have had their unlimited plan for years now

 

[MagicTH]

I am a T-Mobile subscriber (not unlimited), but I will be finding a new carrier in the next few months. This is corporate arrogance (stupidity) at its highest. I won't be a customer of such a company.

 

[astonecipher]

I believe the FTC or FCC sued Verizon over there liberal use of unlimited plans and throttling the users, some of whom paid over $300/ month for the plans.

It will be interesting to see their reaction to theft when the service was paid for.

 

[petek480]

Wouldn't using the term "Unlimited" when you don't actually mean "Unlimited" be considered false advertising?

And those "thieves" and "abusers" wouldn't be using apps to hide the fact they're tethered if t-mobile would give them the "Unlimited" data they paid for. And yeah I know they mention briefly in there terms & condition that they'll prioritize unlimited data customers who use too much data, but actively seeking out people who use there "Unlimited" data plan like you'd assume an "Unlimited" data plan would be used and punishing them and even banning them is crossing the line.

 

[Vixzer]

I think is time that those clients hurt by these cuts and punishments get together to create a huge lawsuit against T-Mobile and any other carriers that sell "unlimited plans"

 

[Grumpy275]

The only reason I stay with T Mobile is the deal I got some years ago. I get 2 hours of calls from the UK to the USA. I have 2 daughters in the USA. I often don't use much of the 2 hours but it is nice to have if I wish to use it. As for unlimited Data. That was what I was sold. now they say I have never had unlimited Data.
The contracts are worth nothing because the details are not spelt out.

 

[GObonzo]

customers should start a class-action about the misleading false advertising of "unlimited" data. especially if they were penalized because they used more than "unlimited" data.

 

[Nonyabizz]

Interesting that it was in a blog post that doesn't allow comments. So you can't ask directly which part of 'unlimited' doesn't apply.

 

[catfish252]

Here is the solution, don't deal with a business that lies, cheats, and steals from their customers. If you say unlimited then that it what it should be, anything else is dishonest. Oh and the CEO ought to look like a CEO when he is at a press conference. So get a haircut and go buy a suit deadbeat.

 

[kitekrazy1963]

Imagine if we stopped being addicted to our phones.

 

[Ray Cooke3]

I worked on the contract to build the 1to1 exchanges in the year 2000. They are now owned by T Mobile. All the exchanges inc. the server unit at Barnsley are total fiber linked to each other from The Isle of Wight/Southampton to north of Aberdeen. The best and fastest network in Europe. Other fiber networks going through the EU countries with Germany being the centre of the middle loop were built by WorldCom & I was contracted on that as well. The capacity is there with T Mobile to take on the whole of the UK and still be underworked. This is about money and nothing else. I think they have something up their sleeve to limit people unless they pay more in the future.

 

[kubepug]

so when i sign up for the "unlimited" package they really mean theres a limit
thats funny cause when i signed up and agreed to pay every month i actually meant they have to pay me that amount monthly
im catching onto the system now i think

 

[Grumpy275]

I worked on the contract to build the 1to1 exchanges in the year 2000. They are now owned by T Mobile. All the exchanges inc. the server unit at Barnsley are total fiber linked to each other from The Isle of Wight/Southampton to north of Aberdeen. The best and fastest network in Europe. Other fiber networks going through the EU countries with Germany being the centre of the middle loop were built by WorldCom & I was contracted on that as well. The capacity is there with T Mobile to take on the whole of the UK and still be underworked. This is about money and nothing else. I think they have something up their sleeve to limit people unless they pay more in the future.

 

[Grumpy275]

That is most interesting. I was aware that Mercury Communications (AT&T) put a Fibre figure of eight round the UK in the first half of the 1980's. I put the first Fibre into North Wales in 1986/7. We used Railway Signal ducts for our cables. Things have moved a long way. At that time Mobile phones were the size of a Brick and were more suited for use in cars. A great deal of money was spent in developing a Cell system and the companies which are at the front today have certainly made money. The proof they are still in business.
So is there a need to sell dodgy contracts and lie about what is on offer. I think not. We are all intelligent people and can make our own minds up. Do we deal with the Liars and cheats? I suggest we follow the dictates of what we see as right and honest.
Personally I don't really want a phone which is a Computer. I want a phone to talk on, I use a computer to send e-mails and search for information I wish to use.
So lets have honest straight deals with no double meanings like Unlimited meaning Limited. I think in the UK at least the Trade Descriptions Act should protect us. A test case would decide if we are right or Wrong.

 

[straybeat]

Some idiot named Shakita at T-mobile illegally shut my "Unlimited" data off, even though they keep charging me for for it. Another employee, Susan, was supposed to fix it and call me back. Naturally it was never fixed and I was never called back.

 

[BIGCHEW151]

I say BBBBLLLEEEPPP THAT SOB and if we the pepol would band together thn we could stop these big mony hungry corp.. From wht i call ass rapeing us and pple let thm.. Wake up peple ya gota know tht but rape is bad peple.. Wtf??

 

[Christiaan Lourens]

T Mobile's CEO calling these people thieves and wanting to publish their names, should then go to the nearest police station and request that he be arrested immediately on fraud charges. Same logic.

This is exactly why I don't use 3G or HSDPA in my country because the carriers have the same logic, in fact you might pay for a 3GB p/m package and you are suppose to have fast speeds for the entire 3GB but you barely receive 10kbps. i stick with ADSL thank you.

 

[Grumpy275]

T Mobile's CEO calling these people thieves and wanting to publish their names, should then go to the nearest police station and request that he be arrested immediately on fraud charges. Same logic.

This is exactly why I don't use 3G or HSDPA in my country because the carriers have the same logic, in fact you might pay for a 3GB p/m package and you are suppose to have fast speeds for the entire 3GB but you barely receive 10kbps. i stick with ADSL thank you.

 

[Grumpy275]

I think the Complaint would be for Misrepresentation when offering a contract. There are also some potential offences under the trade descriptions Act. If you are named as a "Thief" etc then that could well constitute Dafamation of Character.
Don't think you are out of the woods with ADSL. That is often sold leading you to believe you will have a speed of XX and when push comes to shove you only get 1/2 X. The answer is "Oh well it depends how far you are from the exchange". THey should check the line and then tell you what is achievable.

 

[tpmcn]

I would think the T-Mobil is the culprit . Since they identified their service as "Unlimited" and then tried to charge you for using it as defined. Their CEO Should be put in Jail for Fraud. I have a "grandfathered unlimited service from Verizon" and they continue to allow me to use their system both with my Cell Phone and my laptop, tablet, hot spot when I am away from home. No one is stealing from T-Mobil.

 

[dher490]

I guess I'm one of those "thieves", "abusers" who "steals" from an "unlimited data plan" that I'm paying money to "steal" from and "abuse"... GOOD MONEY! They've cut me off two months in a row now because I've "stolen" the excess of my "unlimited" gb... They've cut me off at 22gb. When my wife calls and complains they promptly answer that it's because I'm "working near an international border" and they bump my gb use up to allow me to make routine phone calls and send messages.

GET REAL T-MOBILE. We've been with you for a long, long time! We've defended your previous antics, we've sent many folks your way for service and we've worked with your techs at your request to improve your services. Now you're calling us thieves, abusers and whatever else comes to mind.

So, you're going to "crack down" on us "thieves" who have subscribed to and paid for your "unlimited plan" for years. The unlimited plan that has hidden limits you've failed to share with us!

Kiss off T-Mobile, we're looking elsewhere after being with you for all of these years!

I'll be talking to my wife and we'll be looking for another carrier immediately... after we get our new phones. Something else we haven't done but will do now.

Dennis H. from Washington State.

 

[dher490]

When i got my first smartphone i got unlimited data and i regularly used 5GB-6GB a month. When my contract run out and i got a new phone the unlimited plan was discontinued and i had to use a 2 GB plan.

When faced with a limit i made sure i used Wi-Fi whenever i could, i found out that my cable provider offered thousands of free WiFi spots and that i could walk home from the train and actually use their WiFi all the way until i reach my home.


When faced with a limit people start acting differently, they make sure they never cross their limit.

I should have added that i never once crossed the 2GB limit.

In most cases this is true. Unfortunately there are still places that don't have wireless everywhere and there are still some rural places without good high-speed access. I have a feeling that a good portion of these abusers are people that are using the "unlimited" plans to as their only internet access in remote areas (as long as they still have good cell coverage).

In cities with good wifi coverage this really is a non-issue but that is just one scenario.

 

[dher490]

I bought my plan with the very idea that I'd be using the phone as a tether to logon to certain internet sites from remote locations that had no wireless capabilities but did have TMobile coverage. I work in the forests of Washington State and travel all over the state. I've been using TMobile for as long as I can remember and have never had a problem with alleged "abuse" of my unlimited service until these past six months. TMobile suggested the plan I have to accommodate my needs. I agreed to pay for their "unlimited" service just as much as they agreed to provide it to me for the purpose of tethering, of accessing data from remote locations. Now I'm being told by this "CEO" that I'm a THIEF! an ABUSER of the very service I've paid dearly for over the years?!

They knew and I knew what conditions I'd encounter and what I'd be using my service for. They recommended a plan that I agreed to pay for. I've paid and am still paying for it monthly and now they're declaring I'm a thief, an abuser.

For those of you who don't get off of the pavement, away from the city comforts and the multitude of "wifi" hotspots, choices you'll have no idea what I'm even talking about. You'll cite "the contract"... well, I have a contract and it cites unlimited use. I rarely run it up into the 22gb range but when I do I've never been called out on it by T-Mobile until these past couple of months. Then a phone call is made and they "bump it up". But now I know why... I'm labeled a "thief", an "abuser" by them yet their "unlimited" usage plan seems to be fine so long as I continue to complain when they bump me off. It's total b.s.

Oh, and for those who claim I'm using my T-Mobile service as a server... at home, in my office I have a server. I rarely use T-Mobile when I'm at home. When I'm working remotely that's where I use T-Mobile. And that's what T-Mobile and I negotiated and agreed to... unlimited usage. They make big bucks when I'm paying but not using it yet they complain (now) and shut me down until I call them when I do use it. That's a total breach of contract! IMHO of course.

 

[DONC314]

Typical Corporate lies and a little dash of disdain for their customers.

I don't do business with T Mobil so I have no idea how their agreement reads.

Where I come from from unlimited means well...without limit. I guess we are a little slow here in the Midwest but calling your customers thieves is generally considered to be a very bad business practice.

If T Mobile customers are thieves then John Legere is a liar.