Question TUF Gaming 560m-plus Network Adapter

[darthkazuya]

Hello.
Today I bought a new motherboard, works just fine, except no network driver will install.... I spent so many hours today none of them want to install. There aren't any exclamation marks in the device manager, if i run the trouble shooter for network, it says no network driver installed.

Can I please get some help, I need my computer to work on Monday.

 

[white.a.drew]

Hello.
Today I bought a new motherboard, works just fine, except no network driver will install.... I spent so many hours today none of them want to install. There aren't any exclamation marks in the device manager, if i run the trouble shooter for network, it says no network driver installed.

Can I please get some help, I need my computer to work on Monday.

https://dlcdnets.asus.com/pub/ASUS/..._WIN10_64-bit.zip?model=TUF GAMING B560M-PLUS
Ethernet driver

 

[white.a.drew]

Hello.
Today I bought a new motherboard, works just fine, except no network driver will install.... I spent so many hours today none of them want to install. There aren't any exclamation marks in the device manager, if i run the trouble shooter for network, it says no network driver installed.

Can I please get some help, I need my computer to work on Monday.

https://dlcdnets.asus.com/pub/ASUS/...039_20210302R.zip?model=TUF GAMING B560M-PLUS chipset driver

https://dlcdnets.asus.com/pub/ASUS/...0_64-bit_881A.zip?model=TUF GAMING B560M-PLUS
Audio driver

https://dlcdnets.asus.com/pub/ASUS/...127_20210302R.zip?model=TUF GAMING B560M-PLUS
Vga driver

https://dlcdnets.asus.com/pub/ASUS/...017_20221019R.zip?model=TUF GAMING B560M-PLUS
Software and utilitys for mobo

 

[darthkazuya]

https://ibb.co/544vZ0Z

img-8470-720 hosted at ImgBB

Image img-8470-720 hosted in ImgBB

ibb.co

https://ibb.co/xfRXj3r


The ethernet cable is working, worked on previous motherboard aswell.
Changed to make sure, nothing.
The drivers you posted are things that I already gave a shot

 

[white.a.drew]

https://ibb.co/544vZ0Z

img-8470-720 hosted at ImgBB

Image img-8470-720 hosted in ImgBB

ibb.co

https://ibb.co/xfRXj3r


The ethernet cable is working, worked on previous motherboard aswell.
Changed to make sure, nothing.
The drivers you posted are things that I already gave a shot

Oh your Ethernet port is disabled in bios it looks like or for some reason windows put the Ethernet port to sleep/off on its end... I would check if it on in the bios first since it's doing it to the new mobo not the old one

 

[darthkazuya]

Oh your Ethernet port is disabled in bios it looks like or for some reason windows put the Ethernet port to sleep/off on its end... I would check if it on in the bios first since it's doing it to the new mobo not the old one

Hey, I tried looking in the bios, theres only one Realtek/LAN setting and its enabled, anything in particular i need to be looking?

 

[white.a.drew]

Hey, I tried looking in the bios, theres only one Realtek/LAN setting and its enabled, anything in particular i need to be looking?

https://www.minitool.com/news/realtek-network-controller-not-found.html

 

[darthkazuya]

https://www.minitool.com/news/realtek-network-controller-not-found.html

That's the thing, I dont have "Realtek PCIe GBE Family Controller " in the Network Adapter in Device Manager, because I can't install any driver, I can't continue any step in that link

 

[white.a.drew]

That's the thing, I dont have "Realtek PCIe GBE Family Controller " in the Network Adapter in Device Manager, because I can't install any driver, I can't continue any step in that link

Ahhh, ok sounds like windows install incorrectly you may need to reflash your windows USB or CD and reinstall windows it missed packets that are needed

 

[darthkazuya]

Ahhh, ok sounds like windows install incorrectly you may need to reflash your windows USB or CD and reinstall windows it missed packets that are needed

Did that twice already, the same issue presists, I was sure a os reinstall would fix this but it didnt

 

[white.a.drew]

Did that twice already, the same issue presists, I was sure a os reinstall would fix this but it didnt

Are you using windows 10 or 11

 

[darthkazuya]

Are you using windows 10 or 11

Windows 11

 

[white.a.drew]

Windows 11

Yeah try windows 10 I think your bios maybe corrupted if this is the case windows 10 may not have an issue if it doesn't reinstal the bios update if it lets you if it won't let you then the board needs rma'd/replaced by sender

 

[darthkazuya]

I guess IM gonna try windows 10 now

 

[BlaUno]

Or buy a PCIe network adapter or something, i've read quite a few posts of people "solving" this that way

 

[white.a.drew]

Or buy a PCIe network adapter or something, i've read quite a few posts of people "solving" this that way

Not isn't a solution to main problem though that's a work around if you can't fix it some people probably aren't bothering to do extra work to properly fix their system.... If you can use it normally then why not try.... Instead of adding more to what's there...

I wasn't meaning you had to use windows 10. I realize the way I worded that was terrible... There is not promise that even windows 10 will work properly without the bios update aswell

Some motherboards do work out the gate but need their bios reflashed straight from the manufacturer because their systems malfunctioned on certain parts... So a simple bios reflash will solve everything

 

[darthkazuya]

a bios reflash to what? I have the

Not isn't a solution to main problem though that's a work around if you can't fix it some people probably are bothering to do extra work to properly fix their system.... If you can use it normally then why not try.... Instead of adding more to what's there...

I wasn't meaning you had to use windows 10. I realize the way I worded that was terrible... There is not promise that even windows 10 will work properly without the bios update aswell

Some motherboards do work out the gate but need their bios reflashed straight from the manufacturer because their systems malfunctioned on certain parts... So a simple bios reflash will solve everything

a bios reflash to what? I have the latest version?
Could you show me which version?

 

[white.a.drew]

a bios reflash to what? I have the

a bios reflash to what? I have the latest version?
Could you show me which version?

See even then you may not have done everything the way the wanted...
Not saying you didn't but did you read the instruction for install and follow step by step.... Some bios updates require a rename to work properly.... Some require you to install certain updates in specific order for the latest drivers to work right.....

If you did all this I would try to reinstall your bios one more time if this doesn't work there is a problem with the mobo

 

[darthkazuya]

See even then you may not have done everything the way the wanted...
Not saying you didn't but did you read the instruction for install and follow step by step.... Some bios updates require a rename to work properly.... Some require you to install certain updates in specific order for the latest drivers to work right.....

If you did all this I would try to reinstall your bios one more time if this doesn't work there is a problem with the mobo

I just tried Ubuntu, and Windows 10.
Tried two different bios versions.
It really looks like the ethernet port just doesnt work...

 

[white.a.drew]

I just tried Ubuntu, and Windows 10.
Tried two different bios versions.
It really looks like the ethernet port just doesnt work...

Does the Ethernet cable lights come on at all?

 

[darthkazuya]

Does the Ethernet cable lights come on at all?

Nope, the leds are off all the time

 

[white.a.drew]

Nope, the leds are off all the time

Yeah no communication between the two mobo has a issue